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1622 results found

  1. 8 votes

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    0 comments  ·  Calendar  ·  Admin →
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  2. 5 votes

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    under review  ·  1 comment  ·  Channels  ·  Admin →
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  3. we collect all guest data with pre arrival forms so want that other guest information to be exported to marketing platform.

    Also would like other segmented information on the guest exported.
    Where they stayed property/city
    When they stayed month/ season /date etc
    Dob
    Reason for staying

    So that marketing campaigns can be tagged to specific segments

    Eg you stayed in Stanthorpe last winter book again this year before things get busy

    2 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  4. With the recent changes to Owner Adjustments, we can no longer create an Adjustment with a date in the future. This is very important for us to be able to enter adjustments that we be recognized in the future and don't want to forget to enter it.

    3 votes

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  5. When searching availability for a specific date range, the results do not take into account turnover days and check in and out restrictions

    8 votes

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    1 comment  ·  Calendar  ·  Admin →
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  6. Currently, there's no field to add Tax rate and to apply the tax per night/stay/hour/person/pet etc..
    It would be great if we can add those fields so PM can have the correct tax on the custom fees applied for Direct Booking site

    5 votes

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  7. At the moment, the condition "Day of the Week is" can only be sent along with the condition "Stay is Active".

    We would like the ability to have "day of the week" messages be sent to our Service Providers regardless of if there's an active stay or not.

    1 vote

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  8. Context
    * Refund issued in the lead order.
    * Guest's impatience regarding the delay in receiving a refund, I cancelled the refund directly in Stripe and transferred the funds to the guest. However, despite the refund status being updated to "failed" in Stripe, the corresponding lead order continued to display the refund as "successful."

    ​Feature Request: I am requesting a feature enhancement that ensures synchronization between the refund status in Stripe and the corresponding lead order. Specifically, when a refund is cancelled directly in Stripe and marked as "failed," this status should be automatically reflected in the lead order.

    4 votes

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    0 comments  ·  Payments  ·  Admin →
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  9. I want to compare pricing last year to this year.

    4 votes

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    0 comments  ·  Dashboard  ·  Admin →
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    % comparison will be added to the Analytics page (and on Dashboard page for the default current month selection, comparing to previous month there).

    First we'll add a default comparison of current period vs previous period. So you will select this year and we'll show % comparison of this years data against last year. 

    Then we'll offer a comparison option for "same period last year". So you'll select "this month" for instance and we'll show % comparison with same month last year.

    • Include an Auto Pay enabled status, and the ability to turn on/off the Auto Pay
    • Include the Account Payment begin/end dates.

    These features are standard on virtually all that are subscription-based.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  10. I want a printer -friendly button in Hostfully so I can print out the order with the entire breakdown of all the charges and taxes separately .

    4 votes

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  11. A new integration for Hostfully to send over Pet count to Breezeway can be very helpful so we can see when guests have pets. Pet cleaning turnovers require extra cleaning and take longer. So we need this info to be in Breezeway.

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  12. 1 vote

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  13. We use VR Platform for owner accounting and statements, and have some other things for owners that exist outside Hostfully. I want to have all those links in a central place. It would be great if we could add some "quick links" to the owner portal so owners can easily get to those other services.

    2 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  14. There should be a "Notifying owner of a booking cancellation" system template. It would be great if those could be turned on/off for owners.

    3 votes

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  15. Showing cancellation policy when the booking is created in the lead modal so we know which cancellation policy was used and if we have to refund to guest or not.

    1 vote

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  16. 6 votes

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    received  ·  3 comments  ·  Service Hub  ·  Admin →
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  17. For example, in 2023, my agency's commission rate is 20%, but it changes to 25% in 2024. However, if I run the report for 2023, the commission rate will be 25% instead of the old one.

    It would be much more flexible and helpful to keep the correct date if we can maintain the old commission rate for old reports and just apply the new one from the date we change it.

    4 votes

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  18. 3 votes

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  19. An auto message for after hours to respond to guests. Basically letting guests know that I will respond to their message the following day.

    23 votes

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