1650 results found

1. Receipt should display the amount paid and not the reservation total

   The receipt should show the actual amount paid by the guest and not the order total. If a guest has a balance left or has not paid for the security deposit, it is inaccurate for their receipt to include this.

   8 votes

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   requires more information  ·  0 comments  ·  Payments  ·  Delete…  ·  Admin →
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2. Automated Response Reminder for Unanswered Leads and Messages

   I would like to propose a feature enhancement for Hostfully PMS that includes an automated response reminder system. This feature would work similarly to the notification systems found in platforms like Airbnb Inbox or Gmail.

   The system should automatically send a reminder or nudge to the user when there is a lead or message that has not been responded to within a specified timeframe (e.g., 24 hours).

   Customizable Timeframes:
   Users should be able to customize the reminder timeframe to suit their needs (e.g., 12 hours, 24 hours, 48 hours).

   Notification Options:
   The reminder can be sent via email, SMS, or as an in-app notification, depending on the user’s preference.

   Reminder Settings:
   Users should have the option to enable or disable reminders and configure settings for different types of messages or leads.

   Dashboard Integration:
   A visual indicator or alert should be present on the dashboard to easily identify unanswered messages or leads requiring attention.

   Thread Highlighting:
   Threads with messages that have not been responded to should be highlighted in a different color, regardless of whether the message has been opened or not. This visual cue would help users quickly identify and address any outstanding communications.

   Benefits:
   Improved Response Time: Helps ensure that no lead or message goes unanswered for too long, which is crucial for maintaining Superhost status on platforms where hosts are rated based on response time.

   Enhanced Efficiency:
   Reduces the risk of missing important communications and allows users to manage their responses more effectively.

   Customization:
   Provides flexibility for users to set reminders according to their specific operational needs and preferences.

   Visual Organization:
   Highlighting threads that need attention helps users quickly spot and prioritize unanswered messages.

   I believe this feature will greatly enhance the functionality of Hostfully PMS, help users maintain their Superhost status, and improve the overall user experience.

   Thank you for considering this request!

   I would like to propose a feature enhancement for Hostfully PMS that includes an automated response reminder system. This feature would work similarly to the notification systems found in platforms like Airbnb Inbox or Gmail.

   The system should automatically send a reminder or nudge to the user when there is a lead or message that has not been responded to within a specified timeframe (e.g., 24 hours).

   Customizable Timeframes:
   Users should be able to customize the reminder timeframe to suit their needs (e.g., 12 hours, 24 hours, 48 hours).

   Notification Options:
   The reminder can be sent via email, SMS, or… more

   1 vote

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   0 comments  ·  Inbox  ·  Edit…  ·  Delete…  ·  Admin →
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3. Support Arabic in Property Settings
   1 vote

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   0 comments  ·  Property settings  ·  Edit…  ·  Delete…  ·  Admin →
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4. Have ability to add custom fields in the rental agreement form

   I want to be able to add custom fields in the rental agreement forms.

   3 votes

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   0 comments  ·  Widgets and Forms  ·  Delete…  ·  Admin →
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5. Support more date formats in variables

   instead of "Tue, Aug 20 2024" it could be "August 20 2024"

   1 vote

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   0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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6. Have ability to create different cleaning fee for different channels

   I have different cleaning fees for Vrbo/Booking.com channels, I would like to able to set different fees for different channels

   3 votes

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   received  ·  0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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7. Ability to add discount codes to orders from PM's side

   Ability to add active Discount codes to the order from Agency's side and avoid the guest forgetting to add it when booking.

   2 votes

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   0 comments  ·  Discount Codes  ·  Delete…  ·  Admin →
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8. Ability to remove pricing rule for certain months of the year

   I think it would be a great feature where we can remove the pricing rule (decrease the X% when stay more than Y nights) for certain months of the year.

   Here's why: We live in a very touristy area of Costa Rica. With that being said, we do have slow times, i.e. during the months of May to September. We discount our nightly rates, but we do not give weekly or monthly discounts due to the huge savings in these months.

   If we do not offer the %'s for weekly and monthly rates, or in this case turn off the button in pricing rule, then our November - April guests may not book due to no discounts.

   I think it would be a great feature where we can remove the pricing rule (decrease the X% when stay more than Y nights) for certain months of the year.

   Here's why: We live in a very touristy area of Costa Rica. With that being said, we do have slow times, i.e. during the months of May to September. We discount our nightly rates, but we do not give weekly or monthly discounts due to the huge savings in these months.

   If we do not offer the %'s for weekly and monthly rates, or in this case turn off the… more

   2 votes

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   0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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9. Have ability to set the price for extra service as percent of nightly rate

   I want to set the price for extra service as a percentage of total rent or daily rent.

   3 votes

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   received  ·  0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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10. Support vertical ratios/ images in templates

    Currently, Hostfully does not support vertical ratios in the email templates, so the vertical property image is cropped in a system template (Booking Payment Confirmed).

    6 votes

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    1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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11. Auto fill information for returning guests.

    There are some repeat guests where we already have their ID and/or their proof of residency documents.

    For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.

    25 votes

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    received  ·  1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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12. Have option for AM/PM and military time for agency settings

    Be able to select AM/PM time or military time for the agency settings

    15 votes

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    received  ·  1 comment  ·  Agency Settings  ·  Delete…  ·  Admin →
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13. Ability to sync Master unit to Booking.com room level directly, without breaking Master-Sub setup

    As a PM with Master-Sub setup, when I want to sync Master unit directly to Booking.com room level (instead of hotel level and no room), I don't need to
    - Break current Master - Sub setup on Hostfully
    - Sync Master (now standalone) to Booking.com room
    - Set up Master - Sub again on Hostfully.

    Able to sync Master unit directly to Booking.cm room would be helpful to avoid disconnection.

    2 votes

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14. Auto-retry importing Booking.com reservations when there is an issue with Booking.com sync job

    We discovered that a Booking.com reservation does not appear in Hostfully, so the calendar is not blocked accordingly and CS has to manually import it into the system. This occurred due to an intermittent issue with the Booking.com sync job, likely caused by the performance issue we had.

    It would be more helpful and minimize the risk of double bookings if the system automatically retries importing Booking.com reservations when there is an issue with the Booking.com sync job.

    3 votes

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    received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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15. Integrate with Monday.com
    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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16. Ability to toggle ON/OFF Property Address on Rental Agreement

    Have the option to toggle ON/OFF Property Address on the Rental Agreement.

    2 votes

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    received  ·  0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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17. Ability to rename Government ID field for Pre-arrival form

    Our guests are confused by the request for "government ID." We would prefer for it to be specific and say "Driver's License or Passport.". We would love to edit such field on UI.

    14 votes

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    received  ·  7 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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18. Whimstay Rate Multiplier

    It's simple, they charge 5%, it would be nice to just be able to offset that in the platform.

    2 votes

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    received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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19. I want the unverified guest can send the booking request with me.

    Allow the unverified guest can send the booking request
    When I set
    - Booking setup: instants book
    - Guest requirement: well reviewed guests with verified identity for channel Airbnb

    => only well review guest with verified identity can be able to book instantly with me.

    Based on that, I can send the message, probaly via trigger to these guest to request their ID to be able to book.

    2 votes

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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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20. Have a variable for number of infants
    3 votes

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    1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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