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  1. When using the 'NewInboxMessage' webhook, the provided information includes the agency UID, message UID, event type, and thread UID. To retrieve messages, it would be beneficial to access them using either the thread UID or lead UID. I propose the following endpoints:

    https://sandbox.hostfully.com/api/v3/messages/{lead_uid} (already implemented)
    https://sandbox.hostfully.com/api/v3/messages/{thread_uid}
    Additionally, it would be useful to include the 'message UID' within the payload for each message.

    2 votes

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    0 comments  ·  API  ·  Admin →
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  2. Create an option to blend the cleaning fee in the total price without showing it as a separate position to the guests.

    There has been a wave of criticism for high extra charges recently, but adding a cleaning fee that covers our costs independent of the length of stay is unavoidable. An option of making it part of the final price displayed to the guest would be great for those who want to adopt 'one price' policy.

    2 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  3. Have the PM notified when receiving a review from a guest that is less than 5 stars

    6 votes

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  4. Ability to bulk edit or clone photos from one property to another, especially for cases that we have one property with several rooms that have some photos similar.

    4 votes

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  5. When an account is canceled, Hostfully should not display the property when searching for it on Google.

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  6. AirDNA is creating a full suite of tools for investors and hosts. Their dynamic pricing tool is more affordable than other options and includes the performance data and analytics for investors within the price. It would be great to add them as an integration option for dynamic pricing.

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  7. Currently, both Bathtub and Jacuzzi in Hostfully are mapped with Bathtub on Airbnb (since Airbnb doesn't have Jacuzzi on their UI). Thus, if we import a listing with bathtub from Airbnb to Hostfully, both amenities will be checked in Hostfully.

    I want only bathtub amenity to be checked. Bathtub isn't the same as jacuzzi. Jacuzzi is a unit with the jet & bathtub is only a unit for bath only.

    2 votes

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  8. Having a trigger to send a message to guests at a specific date would be helpful for seasonal newsletters as well as recurring things that are date specific such as yearly events, date that kayaks are removed, date that indoor fireplaces are opened up.

    3 votes

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  9. Date Type as:
    - Check-in Date
    - Check-out Date
    - Reservation Date
    - Lead Creation Date
    - Occupancy Date

    Some people would need to set up Fees/Taxes for specific date range, this filter would be much helpful. Otherwise, they have to issue the refunds for those inapplicable reservations which is not really an ideal choice

    3 votes

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  10. As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    24 votes

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  11. We'd love to archive a message on inbox. For now, it's not possible.

    10 votes

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    planned  ·  4 comments  ·  Inbox  ·  Admin →
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  12. It would be great if we can load check-in and check-out instructions for each property within the Property Settings. The existing Check-in instructions section is unusable as you cannot use variables within it. I would propose adding the option for variables to be inserted into Check-in Instructions and adding another section for checkout instructions that works the same way. . This would cut down significantly on the number of templates to create and triggers needed.

    Although I know there are ways to build the template where just certain sections are different with variables; it would be much easier to fully…

    6 votes

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  13. At the moment, changes to a reservation need to be initiated by the guest or by the Property Manager on Airbnb. I want to be able to edit it through Hostfully.

    1 vote

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  14. In Pipeline > Lead Modal > Client Information tab, I want to be able to type the letters to easily search for a country or language.

    1 vote

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  15. I'm having trouble scheduling the owner reports to be published on a certain day of the month. I was told that I could only have them run on the day of the month I set up the schedule, but it seems to be defaulting to the 1st of the month and that is not the right day for us to run said owner statements. Please help.

    2 votes

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  16. Ability to forward all emails from inbox to multiple team members.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  17. Sometimes we need to use iCal links instead of API connections for channels or platforms or websites that do not connect directly to Hostfully.

    However, it causes a major inconvenience that those blocks imported via iCal links prevent guests from completing their payments via Hostfully links. Therefore, we have to ask for support to remove those blocks every time a guest has that issue or we have to remove the links and wait for guests to complete their payment then add the link again.

    It's really inconvenient and time-wasting. Is there anyway we can improve this flow with iCal sync…

    2 votes

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    0 comments  ·  Calendar  ·  Admin →
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  18. Possibility to send the rental agreement for direct bookings. Now we have to edit the path to send the agreement. Should have an easier way to do so.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  19. 3 votes

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    0 comments  ·  Channels  ·  Admin →
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  20. Checkout instruction on Airbnb kept being updated as blank upon syncing.

    It's a new feature on Airbnb and Hostfully hasn't supported it yet via API (Airbnb PUT /listings.checkouttasks). Instead, Hostfully sends NULL by default, which overrides the updates on Airbnb UI.

    4 votes

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