1353 results found
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Implement Stripe webhooks to avoid cases when guests close browsers too early, and payment failed to be recorded into PMP
a guest has gone in to book online the payment has been taken and processed through stripe but the booking has not gone through. Dates are not blocked and neither them nor us have recived any confirmation. This is becoming a bit of a worry as it's 3 guests now. They have all said the browser was open for ages after as they were waiting for confirmation.
1 vote -
Have "Property city" + "Property state" supported in Enhanced reports
I would like to extract the property city and state in my Booking report
1 vote -
Download Guest Information
I'd like a report to be able to download guests' contact information (phone #, email address etc) as well as what they include in the pre-arrival form. I need to supply a guest registry to the city as per our STR license requirements and currently doing it MANUALLY! Please help :)
1 vote -
Support HH:MM format for property check-in/out time under Main Settings
I want to set property's check-out time to be 10:30. At the moment, the supported values are [0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23].
1 vote -
Have ability to create blocks applied on specific channel
I want to block off dates on some channels didn't know if I could choose specific channels.
For instance, NYE is a big night for us, I would love to only allow direct bookings to book vs all channels...especially the ones where we have to pay such commissions on.1 vote -
Have ability to create pricing rules on specific period and have it bulk edit
As a VRM, I want to be able to create a % rate increase for a specific period of time and have it applied to all or some specific listings
3 votes -
Pre-Arrival form at property level
I'm working on the pre-arrival form. Some custom fields apply to one property but not the other. The problem is I don't have the ability to customize the pre-arrival form between properties. For example - for one property I need to know certain things. I don't need any of these questions for the other property and would prefer to send them a pre-arrival form with less customization.
8 votes -
Importing description from listings with locale "es"
Currently I can't import property description from Airbnb to Hostfully due to unsupported locale "es". Hostfully map descriptions based on the languages Hostfully supports, but ‘supporting’ limits to the language, whereas Airbnb works with full locales like es_ES. In the meantime, I have to manually add description to Hostfully.
2 votes -
Support for ACH payments
Add Stripe ACH payments as an option for payout
10 votes -
Calendar filter should only show the availability for the input date range
When searching availability for a specific date range, the results include properties that are only available for a portion of the specified range. They would only like results for properties that are available the duration of the date range.
2 votes -
VRBO Custom Rules
Allow setting custom rules on VRBO. Currently no custom rule settings push to the VRBO listing and if rules are entered on VRBO instead, Hostfully overrides the changes and deletes them. VRBO is now charging hosts that cancel bookings due to rule or local regulation violations and we cannot enforce rules that are not communicated to guests. We have incurred $400 in fees this week due to this issue.
1 vote -
1 vote
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Easily switch between properties under an individual property page
Ability to easily switch between properties while editing a property. You have this ability on the calendar page, but not on the property edit page. You currently have to go to all properties, which takes awhile to load, and then click the next property. Vs a dropdown to just switch. A previous post you said the functionality exists, it does not.
5 votes -
Auto refund cancelled reservations based on cancellation policy
For now, the system only has feature to refund SD automatically. We'd love a feature to issue refund for cancelled reservations automatically based on the cancellation policy set, like other channels Airbnb or Vrbo.
5 votes -
Ability to add a chatbot to inbox
Ability to add a chatbot that would intercept messages from guest and offer them immediate responses to their inquires 24 hours a day which would vastly increase customer service and response time taking pressure off the host to be under the gun responding to guest.
1 vote -
Edit report header
I want to be able to edit the company information that shows up on the top of the owner reports
1 vote -
New variable for pulling the available property with an agency web link
I need to have a variable to pull the available property with an agency web link, not DBS link for "Email Property List"
As an example: for instead when an available property is:
Elegant fully furnished 3-room apartment! (UID: 6a070957-9fae-47f3-882a-58d6096cbadf) then it should show the weblink: https://www.topselectvisit.com/property/6a070957-9fae-47f3-882a-58d6096cbadf1 vote -
Manually add customer info into customer data section
In the pipeline tab there is a Link at the top where you can "see all customers". I would like the option to be able to add customer info manually. This would be amazing for when I meet people in person that say they want to come stay at one of my properties and I could just save their info in their directly. I can then send communications directly from their contact page. This would significantly increase workflow and help with marketing, etc...
1 voteThank you for the suggestion.
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Stop Future Automated Messages Feature
It would be amazing for PMs to have the ability to stop all future automated messages (such as review request templates) if the guest had an issue during their stay to prevent a bad review from coming, an automated message can remind them to leave a review.
The other scenario where this can benefit is if the guest caused damage and you do not want to send any follow-up automated messages to remarket to them to come stay again
2 votes -
Have separate max adults and max children to work with BDC channel
I want to set max 4 adults and max 5 children, max 6 occupancy in my BDC listing, and the current design max children = max occupancy -1 does not work for me so I want to have separate fields to set it so it can reflect correctly
2 votes
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