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1663 results found

  1. The reason the prospect is not moving forward with transitioning from Guesty to Hostfully is due to not having grandchild listing. We have parent child listing, but Guesty allows you to have parent/child/grandchild listing which she needs.

    1 vote

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  2. Hi team,

    At the moment, the system doesn't support splitting 2nd payment into 2 or more payments.

    As a workaround, users should:
    1. Create manual payment link from Stripe > send to the guest
    2. Once the guest pays, Record a payment manually from Pipeline
    3. When the 2nd payment is due, the payment link will be sent to the guest with the correct amount

    That seems like a very overly-complicated way to handle this very simple use case. We would love to have an option to bill card on file and apply to balance feature to the platform.

    7 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  3. It would be helpful to send the homeowners we represent updated or new contracts, through our management software and have them saved in their owner profiles. This allows us to quickly see where we stand with them, if contracts need to be updated or edited in anyway, without having to use yet another outside service. Its so easy to lose track of all of these separate accounts we need for our business to run smoothly.
    t's also helpful that once a new contract has been sent out, it automatically appears in our PMS once it's signed so we know that…

    5 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  4. It appears that captions don't appear on direct booking site when viewing photos.
    I’d think it’d be good if they were displayed somewhere.
    They have relevant and important information.
    It'd be great if captions can be shown there.

    5 votes

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  5. It would be nice if there was a drop down for payments received. Instead of only saying charge, maybe it should say Payment or Refund and an additional box that says "Payment Type" (Check/Check#, Credit Card, Other".

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  6. 2 votes

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  7. Put dates on the Calendar in the Mobile APP, it only shows some dates.

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  8. I tried calling Quickbooks regarding the matter and they said that it is not possible on their end to change how the data is coming into Quickbooks. I wish to change the data export settings for Hostfully to allow the data to come into Quickbooks as accounts receivable records instead of sales receipts

    2 votes

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    received  ·  1 comment  ·  Integrations  ·  Admin →
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  9. Having a trigger to send a message to guests at a specific date would be helpful for seasonal newsletters as well as recurring things that are date specific such as yearly events, date that kayaks are removed, date that indoor fireplaces are opened up.

    4 votes

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  10. We'd want the amount due to the owner AFTER commission fees to be sent to owners after the booking is confirmed

    2 votes

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  11. The preview bit is the only thing that has never worked from the begining - when we share the link on facebook or imessage, it doesnt show a preview

    1 vote

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  12. INCREASE the price for long stays or add Instant book but only for <30 day stays only, not only decrease filters

    1 vote

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  13. Recent changes to the UI for owner adjustments is overall good, but there's two changes that are not good and I'd like you to pass this feedback to your product team.

    We NEED the column for Notes to be visible in the table, as it was before the latest update. We use Name to categorize the expense and Notes to spell out what it was. Now I have to painfully click into each row to see if I logged something properly. This is a huge time suck by hiding that.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. A guest booked, left early and vacated the house for 2 weeks. The reservation was confirmed and paid. As a PM, I want to open the rest of the dates (2 weeks) without having to cancel or modify the booking.

    2 votes

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    0 comments  ·  Calendar  ·  Admin →
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  15. Ability to change the start/end date of the week in the mobile app single property calendar from Monday to Sunday

    1 vote

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    received  ·  1 comment  ·  Mobile App  ·  Admin →
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  16. Please create the option book within a specific period of time, from when the code was sent. i.e. when a guest checks out, they can receive the greatest discount to book with 72 hours of their stay. This would stimulate return bookings. I have seen these offers work at the end of a conference or the like. The best time to book your next trip is while you are enjoying your current one.

    2 votes

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  17. As a VRM, I would like to be able to adjust the header (Extra services you may request with your booking) in the checkout page for upselling items as We think that our header will make more sense for our guests who wanted to add those add-ons.

    5 votes

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  18. not full day, part time, some hours only for example 5 hours

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  19. When I want to schedule an enhanced report to be sent for instance to our concierge so she can handle the check-in, the range options are fixed like : last week, last month, last quarter, last year and this week, this month, this quarter, this year... however, if it's end of July and I set for this month, she won't see arrivals of the next week. It would be more relevant to have ranges in the future like: next week, next 30 days, next 90 days.

    5 votes

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  20. When I extend the hold on the pipeline if the date range is occupied with another hold, the system shows the error pop-up window that says internal server error
    => would be better for the pop-up window to say "There is already an active open hold for this listing"

    1 vote

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