1774 results found
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Contact-less Check-out Notification
Create a way for guests to indicate when they leave the property so the cleaners can be notified and can start working on the earlier departure properties first.
3 votes -
Booking Reservations - Show Base Nightly Rate NOT Total Cost of Stay
When a guest is booking a reservation, chooses location and dates, it takes you to booking page where a TOTAL Cost of Stay shows, instead of the base nightly Rental Rate. This may scare off many interested guests. You can "show details" which will outline all the cost associated with the booking, but we believe it's critical to have Base Rental Nightly Rate showcased at top where it only currently shows TOTAL COST for One or More Nights. Desire what hotels and airlines show when booking reservations.
8 votes -
Inbox default to show all messages, not just relevant ones
I think in order to not miss messages from past guests, the default on the inbox screen should be to "all" or at least an option to choose our own default view, so if you want to see "all" it isn't a manual process.
1 vote -
Enable booking statuses and the payment amount on the Guest Portal
Guests would like to have the ability to see the booking statuses such as Inquiry or Confirmed. They also would like to see how much they have paid and the outstanding balance prior to arrival.
7 votes -
Change lead status from the calendar
It would be great if I could change the lead status (like it is on the pipeline) when I am going through the calendar view. For example mark it as paid, etc.
8 votes -
Automessage detection
Add the ability to detect an autoresponse to a question. Ie detect a question about early check-in and schedule a response to that.
5 votes -
Trigger for credit card hold expired
Allow a trigger for template message to be sent when pre-approval has expired (currently doing this through hospitable)
5 votes -
Pricing Periods are not working as one in this industry would expect.
After going through this, I believe that this is a bug. I have brought this to Hostfully’s attention in the past, but I don’t feel like they truly understand what is going on here. It’s a bit hard to explain, but I feel that the images show the problem than the explanation.
Pricing Periods date selections need to match every industry standard when selecting date ranges – Our industry works on “nights booked” and “nights selected”. We select dates and base the range of nights (check-in to check-out). When selecting date ranges in Pricing Periods, the last date selected is…
1 vote -
Ability to RECEIVE AND VIEW attachments that are received via email replies from VRBO guests
At the moment when a vrbo guest hits reply to any of my email messages sent through Hostfully and they attach images eg. of their driver's licence to send to me it is auto-filtered out and I can't see them. Then I have to ask them to compose a new email and resend which is a waste of time. If they try to upload their ID via the arrival form it only allows one upload so I usually only get the front or back and again have to ask them to send via email separately or to my phone. Would…
3 votes -
Color Code Pricing Periods and Enable Mouseover information
It would be helpful if each Pricing Period had a different color on the Pricing Periods tab (under Agency Settings). Right now, it just shows one color (I assume it's the color of the person who entered the Pricing Period info).
Also, it would be nice if you were able to see the details of the Pricing Period (such as name/date) when you mouseover the date on the calendar in Pricing Periods.
As a side note, I found and reported a glitch where if you delete a Pricing Period you may not be able to create a new one that…
2 votes -
Add backward compatibility for PointCentral API
At present, the PointCentral integration does not automatically create lock codes for any existing bookings in the Hostfully calendar.
In order to generate codes, each booking must be manually opened and re-saved. with 44 listings and nearly 1000 open reservations, this is a very arduous task.
Surely there must be some way to make this integration backward compatible, or at the very least create some kind of master "refresh" button/script that effectively opens and re-saves every reservation in the calendar automatically to accomplish this.
1 vote -
change or have an option for dd/mm/yyyy date option (not all your users are from the US)
have an option for dd/mm/yyyy date option
not only mm/dd/yyyy format(not all your users are from the US)
8 votes -
Create a trigger for gap days
If there are dates available to extend the stay (either before or after the dates that the guest initially chose), create the possibility to notify the guest at the last minute, so that they can easily extend their stay if there are available dates before the next guest's booking starts.
41 votes -
Add option for owner to decline cleaning when creating an owner block
It would be great to add custom details for an owner booking when they block out dates via their owner page.
We're currently capturing owner bookings via a separate webform so the owner can check a box to accept or decline a professional cleaning after their stay is done.
I'd envision a "Decline Cleaning?" checkbox on the New Reservation popup / pane.
22 votes -
Integrate with a phone system/lite-CRM like Aloware
Guesty has an integration with Aloware that seems like it would be really helpful. Guesty is only one of four integrations Aloware has, and since they've already integrated with one PMS, it would probably be relatively easy to integrate with another (i.e. Hostfully).
4 votes -
See Which Triggers Associated With a Property
Currently you cannot see if triggers/custom template apply to a certain property without opening the custom template.
A view within the property itself to see which triggers are associated with it would make it very quick.
9 votes -
Improve placement of the "Show details" link
On the Booking page, can you move the link placement of "show details" to be directly under the quoted rate? Guests who want the rate breakdown overlook this awesome feature because the Book Now button is more prominent. Then they click the Book Now to see the rate breakdown when they are just trying to figure out date and rates.
7 votes -
Add which agent sent a message to the guest
Under each agent message it shows " Sent via Email April 02 2022, 10:30 am"
It would be very useful to have the agent listed here too. e.g. " Sent via Email April 02 2022, 10:30 am by <agent>"
It will make it easier to track agent responses in the booking thread
9 votes -
Fix email template that goes to Non-Guest, inbox@hostfully.com
All trigger messages that are sent to non-guest are sent from "inbox@hostfully.com" and the replyto is "inbox@hostfully.com" This violate our branding and looks wonky. When recipients reply, we never get the message. Not getting the replies has proven very destructive with our service providers/guest experience. Additionally, something about all the email addresses and servers seems to cause messages to not be delivered at all or be delivered to spam.
4 votes -
Allow direct access to additional Airbnb settings...
There are a suite of additional settings within Airbnb that are NOT accessible via Hostfully. Things like weekly and monthly discounts, pre-booking message, creating a customized listing link can only be modified by un-syncing the listing and editing it through Airbnb.
10 votes
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