2020 results found
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Update Pre-Arrival Form Checkbox Logic
Currently, when the checkbox is checked in the Pre-arrival form builder, the label changes to “Required,” and when it is unchecked, it changes to “Optional,” which makes it seem like checking the box keeps the field optional. Improving the clarity of this interaction would reduce confusion.
3 votes -
Delay sending complex condition
I wanted to explain why the ability to schedule messages after booking confirmation is so important for VRBO reservations.
Because VRBO requires the PMS to act as the merchant of record, all payments are processed through our Stripe account. Stripe’s processing fees are non-refundable, so once a guest’s payment is captured, those fees can’t be returned — unless the property manager absorbs the cost.
To handle this fairly, my solution is to delay the payment until the guest understands this policy. My plan is:
When a guest books, they immediately receive a confirmation message explaining the processing-fee policy.
Their final…
7 votes -
Add an option in iCal export to include checkout day for cleaning schedules
When Hostfully’s iCal feed is imported to Google Calendar, the event appears to end the night before checkout. This causes confusion for property managers and cleaners who rely on Google Calendar to see when a property is still occupied or needs cleaning.
Hostfully exports the data correctly (from check-in to check-out), but Google interprets the event as ending on the previous night. It would be very helpful to have an optional setting in the iCal export that adds one extra day to the event duration.
This way, the checkout day would also show as busy in Google Calendar, providing a…
6 votes -
Be able to set the automated trigger when the booking is confirmed, to create jobs for check out time until check in time of the other guest
When a job is auto created it should be based on the checkout time until check in time of the new guest
2 votes -
Limit access to owners portal with calendar-only access
I want to have the option to add access to owners portal with calendar-only access
4 votes -
Integration with Revolut Payment Links (Revolut Business)
I would like Hostfully to integrate with Revolut Business payment links.
Stripe and PayPal fees are significantly reducing margins, especially for high-volume property managers. With Revolut Business, we can receive up to 250 payments per month for around €10/month, which is far more cost-efficient.
This is especially important for selling add-ons, experiences, packages, and direct bookings. With Stripe fees, the profit on these services becomes very low and sometimes not worth the effort.
A Revolut integration would:
Reduce unnecessary transaction costs
Increase profitability
Encourage more upsells through Hostfully3 votes -
Mid Term Rental
For mid-term rentals, it would be helpful if the system could manage monthly billing automatically without requiring staff to create a new booking each month. This would allow invoices to be sent on a monthly basis while keeping the stay tied to a single booking, reducing manual work for property managers and bookkeeping.
3 votes -
Bi-weekly trigger
We would like to have the option to do bi-weekly triggers for the recycle and cleanings for midterm rentals.
4 votes -
Be able to create a trigger only when a service is purchased by a guest
i just need to know when a service is purchased separate from a booking - the jobs trigger will make a job on every confirmed booking and make a job for my selected service
3 votes -
notification to host and guest when rental agreement has not been signed.
We need to have notifications sent to hosts when the guest has not signed the rental agreement. We have signature on the rental agreement as a requirement before check in details with the door code can be sent but there is no notification if it doesn't get signed. We want to eliminate the issue of a guest showing up to the property with no way to start their stay. This seems like a simple thing, if it isn't signed, there should be a warning message sent to the host 5 days prior to the stay so we can reach out…
4 votes -
mobile app
The mobile app needs to become as useable as the website. We were previously with Guesty and we were able to do everything from the app that we could do on the website. We can't even cancel or delete reservations from the app so having to wait until you get to a computer, which can be a couple days if you work in an office, is just not convenient. I want to be able to create or add a listing, edit triggers and templates, etc.
11 votes -
client information
We have many returning guests or extending stays. Every time we have to fill all the guest data again manually.
At the previous PMS systems we were use to just choose from the client database and it filled in all data that we had already inserted when the guest came 1st time.The system offered the list of most current guests with the starting letters that we had inserted or choice to search in guest database
3 votes -
Vrbo calendar should be open to book for tonight
When connected to Hostfully, Vrbo does not do same-day bookings.
But we noticed we can book properties for tonight in Vrbo, so this looks more like a limitation when channels are mapped.2 votes -
Ability to use job variables for SMS templates
It would be very helpful to have the ability to use job variables for SMS templates such us [$JOB_DATE$].
[$JOBSTARTTIME$]
[$JOBENDTIME$]3 votes -
Pin/Flag Inbox Messages for Follow-up
Add the ability to pin or flag specific inbox messages that require follow-up action or tasks. This would help property managers mark messages that need attention later, such as guest requests requiring action or messages needing follow-up responses.
Benefits:
- Better organization of inbox workflow
- Ensures important messages don't get overlooked
- Helps prioritize tasks and follow-ups
- Reduces risk of missing guest requests4 votes -
Allow connecting owner bank account into property setting
be able connect owner bank account into property setting
Beside the request to Allow access for multiple owners per property, I also want to be able to connect owner bank account (even more than one if you allow multiple owners for 1 property) and slit the payment for them1 vote -
Been able to have no Review Guest Template
Wanted to have 0 review guest templates but the sign 'You need at least one Guest Review Template' appears when trying to delete the only one.
2 votes -
Creating a Trigger for completing Truvi verification form
The implementation of triggers for custom fields, including Truvi's guest risk score
6 votes -
Support Booking.com Photo Tags
Either add Booking.com photo tags to the Hostfully interface, or update the integration so tags don't get removed when Hostfully syncs the listing with Booking.com.
Right now, tags I add to my listing photos in Booking.com get removed once Hostfully syncs the listing.
2 votes -
Repeat guest trigger condition
When a PM rebooks a guest, they want to be able to add a condition that if they are a repeat guest, the guest doesn't get the generic 'looking forward to meeting you' welcome email, but instead a different, more personal email which says something like 'looking forward to seeing you again'. So add a condition if the guest is a repeat guest.
48 votes
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