2234 results found
-
Mark a Reservation as Check-In Instructions Completed when ending access instructions
Currently, we send all our check-in instructions manually by using the templates to send a message based on if the property has a smartlock or doesn't and it pulls all the relevant data.
I would like to see in a clear spot if a guest checking in that day has been sent their access instructions template or not. Firstly, we'd need a toggle on the guest modal to say 'Sent!' or 'Complete!'
And then we know who's still needing access details (and may need to fill out their pre-arrival form).
It would be great to then see throughout the day…
2 votes -
Booking.com - support multiple rate plans and length of stay discounts
Support multiple rate plans for Booking.com connection.
We would like to set up a 60day cancellation policy for booking.com meaning that we can refund up to 60 days in advance ? It would be great to offer this along with a non refundable option if possible on booking.com.
We also want to send the pricing rules at the bottom of the pricing tab to Booking.com
48 votes -
Support Authorization-Only / Delayed Capture for Scheduled Balance Due Payments
Description:
For property managers using Stripe payment schedules, it would be helpful to have the option to authorize a guest’s scheduled balance due payment without immediately capturing the funds.
Today, when the balance due date arrives, Hostfully automatically charges and captures the payment. If a guest later realizes they wanted to use a different card, needs additional time, or was unaware the payment was about to process, property managers must refund and recharge the payment, often resulting in additional processing fees and guest frustration.
Proposed Solution:
Add an optional payment schedule setting that allows the balance due payment to be:- …
2 votes -
Different photo sets per OTA
I want to keep branded images on Airbnb while pushing clean images to Booking.com. (as booking.com rejects branded images, whilst airbnb are more lenient with this).
2 votes -
4 votes
-
email address from client information tab should be automatically updated with email added to the pre-arrival
email address from client information tab should be automatically updated with email added to the pre-arrival
3 votes -
Customize Available Property Lists for Inspections
Problem
When I filter properties by availability for a specific date in the calendar, I can email the available property list, but the list does not include the information I need to actually use it operationally, such as the property address or internal property name.This makes it difficult to plan inspections, maintenance visits, or team routes because I have to manually look up the properties after generating the list.
I also need to understand availability by time of day. For example, some properties may be available from 10:00 AM, while others may only become available after a guest checks…
2 votes -
Allow bold or basic text formatting in Direct Booking Site descriptions
It would be very helpful to support basic text formatting options in descriptions, for example bold text or simple rich text controls. This would significantly improve readability and guest experience on the Direct Booking Site, while giving PMs more control over how their content is presented.
6 votes -
1 vote
-
Improve Direct Booking Site
Currently, there are 2 issues I have observed on the Direct Booking site: No Occupancy limits for Infants & Pets to show for the guest when they make a booking, and infants not being added to the booking after being booked.
It would be great if we could enhance these features for the Direct Booking Site.
1 vote -
Automatically adjust unbookable or gap nights directly from the Calendar
I'd like to have a feature to automatically adjust unbookable or gap nights directly from the Calendar. Currently, I'm doing it manually. The objective is to automate where possible
1 vote -
Booking.com "Unbookable" Notification
There should be an alert to let you know that your listings has not correctly synced, or listed as "unbookable" on Booking.com
1 vote -
Add bank transfer as a payment method
Currently, we do not have the option: Bank Tranfer for the guest to pay.
It would be great if we could add bank transfer as a payment method
1 vote -
Notify PMs When Airbnb Messages Are Delayed
When Hostfully detects that Airbnb messages are not being imported within the expected timeframe, notify affected customers proactively.
1 vote -
Taxes sent to Booking.com is set to "included" instead of "not included"
When adding taxes to Booking.com, there is an option to set "included" or "not included" in the rent amount. However, this option is not available in Hostfully. The taxes are sent to Booking.com and set to be not included by default.
We need it to be included in the Rent amount instead of being added on top of the rent.
1 vote -
Be able to edit system messages on the booking widget.
When a guest goes to book, there are some messages in the process that would be ideal if we could edit that message.
In the screenshot below, if a guest is attempting to book outside of the booking lead time, we'd prefer to have a note that tells guests to contact host directly, for example.
And, if the property is set to 0% at reservation, it would be very useful to be edit the message that says something like, Thank you for your payment, when they have not paid anything.2 votes -
Add granular update details to UPDATED_PROPERTY webhook payload
Currently, when a property is updated, the webhook event UPDATEDPROPERTY is triggered, but the payload only contains the propertyUid and the eventtype. This makes it difficult for integrators to know what changed and which endpoint should be called next.
I would like the payload to include more granular details about the type of update, for example:
Pricing update
Photo update
Amenities update
General property details update
Pricing rule update, etc.
This would allow API users to call only the relevant endpoints instead of fetching all related resources. It improves efficiency, reduces API calls, and provides clarity for event-driven…
5 votes -
Ability to not include automated messages in the inbox.
There should be an option to exclude automated messages showing in the inbox as I struggle to keep on top of the messages that need answers to them, these don't as they are automated. You don't need to keep on top of them as they are automated to go - you do however need to answer guest messages.
1 vote -
Be able to set tax rates to start on specific dates
I just received a notice from my municipality that they are increasing the tax rates:
If you are a transient lodging provider or intermediary, you must collect the Transient Lodging Tax at the new rate for all stays ending on or after January 1, 2027. Transient lodging tax is based on the date occupancy ends. For stays that begin in 2026 and end on or after January 1, 2027, the increased rate must be applied to the retail price of the entire stay, not just the portion that occurs in 2027.
I cannot make that update to my tax rates…
1 vote -
id
Create an option to delete stored government ID information collected through the pre-arrival form after say, 6 months.Some guests are expressing unease about uploading government ID. I don't want to abandon that requirement but give them assurance that it isn't stored for ever
1 vote
- Don't see your idea?