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1634 results found

  1. Option to prevent certain triggers to fire for returning guests

    We have several return guests and I do not want them to have to fill out the pre arrival form and rental conditions every time they book. However, I do still want them to receive every other trigger that we have created for their stay. We wish to have a way to stop that template that includes our pre arrival form from being sent out to specific guests who have stayed with us before. We want them to receive all other triggers that are helpful for their stay with us but we don't want the template that has our rental…

    6 votes
    received  ·  1 comment  ·  Templates and Triggers  ·  Admin →
    How important is this to you?

  2. Extended credit-card holds for security deposits

    Make Damage/Security Deposits able to be 'PreAuthorized' and not a charge (this scares some guests off), all the way until the guest checks out.

    31 votes
    received  ·  10 comments  ·  Payments  ·  Admin →
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  3. Sending Tax Rate values upon creating Booking.com listing from Hostfully

    1 vote
    0 comments  ·  Channels  ·  Admin →
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  4. Allow capital letter in the middle of a guest's name

    At the moment, the system only allows capital letter if it's the first letter of the guest's name, I want to capitalize the letter in the middle of the names (for example: McKeown).

    2 votes
    received  ·  1 comment  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?

  5. Show a note for Booking.com tax in the taxes and fees page

    Since Taxes are managed by Booking.com, sometimes we don't acknowledge it until reading the article. It'd be great to have a note stating "Booking.com will not take any taxes out until you set them up with Booking.com" so It can be better informative.

    1 vote
    received  ·  0 comments  ·  Property settings  ·  Admin →
    How important is this to you?

  6. Add the Rental Conditions as a mandatory field to agree to and sign when processing payments

    We would prefer that the guest simply be forced to sign the rental agreement when they book —or— when they make their second payment.

    4 votes
    0 comments  ·  Payments  ·  Admin →
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  7. Report fields showing booking % by channel and narrow it down by property

    Customer is requesting a report with a field to show booking percentage by channel and property.

    1 vote
    0 comments  ·  Reports and Analytics  ·  Admin →
    How important is this to you?

  8. Automatic deduction of payment handling fee on booking.com

    in the situation when payment is handled by booking.com, booking.com charge 2.5 % fee in addition to their commission, this amount is not shown in Hostfully and is not deducted from the reservation amount. This amount should be shown in the reservation breakdown on Hostfully and automatically deducted from the revenue.

    6 votes
    under review  ·  0 comments  ·  Channels  ·  Admin →
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  9. Enhanced reports schedule range

    When I want to schedule an enhanced report to be sent for instance to our concierge so she can handle the check-in, the range options are fixed like : last week, last month, last quarter, last year and this week, this month, this quarter, this year... however, if it's end of July and I set for this month, she won't see arrivals of the next week. It would be more relevant to have ranges in the future like: next week, next 30 days, next 90 days.

    3 votes
    received  ·  1 comment  ·  Reports and Analytics  ·  Admin →
    How important is this to you?

  10. Receive Owner's message when Owner replies to an email sent from HF

    When system sends an emails of 'new booking', it serves as no-reply email so when Owner replies to that email, it does not send to our inbox or email.

    It would be much more helpful for the owner to simply hit the reply button and write accept or decline and we can see that reply within Inbox, or at least it can be forwarded to our email in Email settings.

    1 vote
    0 comments  ·  Inbox  ·  Admin →
    How important is this to you?

  11. Have the ability to add more than one calendar for one property

    Good morning,
    I would like to do 3 calendars in one property. As hotels do. Because I have 3 similar properties at the same building, once I have 3 different advertisements, I would like to have 1 advertisement only, but 3 calendars

    It's because The guest will stop to ask with it is the same property because they look the same. It would show less opportunities in the area and the guest would think fast to book the property.

    2 votes
    1 comment  ·  Property settings  ·  Admin →
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  12. Permission for owners to see guest communication

    Permission to allow owners to see the Property Manager's guest communication be of benefit

    4 votes
    received  ·  2 comments  ·  Owner Portal  ·  Admin →
    How important is this to you?

  13. Add Notes in Add manual transaction at view order page

    It appears that at the Order details page, there’s no Notes box to leave a note where the payment comes from.
    We have a Notes box for Record a payment action, but no such box for Add manual transaction.

    Specifically, for Stay and Archived leads, there's no Record a payment button, so users have to use Add manual transaction and couldn't add any notes there.

    3 votes
    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
    How important is this to you?

  14. Multiple cancellation policies in booking widget

    Create an option to add multiple cancellation policies, e.g. flexible/standard and a discounted non-refundable, and display their restrictions and benefits.

    1 vote
    0 comments  ·  Widgets and Forms  ·  Admin →
    How important is this to you?

  15. Disable the on-hold on the dates when receiving an inquiry

    We noticed that when we get inquiries, it puts a hold on the dates. It would be great if we could disable this. We sometimes have guests request random dates just to get in contact with us and it creates a block on the dates even though they aren't planning on staying.

    3 votes
    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  16. Mobile App - filter in 'Home' section

    As most of our managers works from their phones it's crucial that all our bookings line up precisely on the app. I got confused today and immediately assumed it's double bookings.

    we want to make it as easy as possible for the managers so they don't over stress when seeing something like the screenshots on hostfully.

    we would like to only see from Airbnb side of the app only confirmed bookings as when we see all the booking request aswell even though it was not approved you immediately start worrying about double bookings, if it is possible to only put…

    1 vote
    0 comments  ·  Mobile App  ·  Admin →
    How important is this to you?

  17. Update check-in/check-out time in PMS when a guest purchases early check-in or late check-out via Guidebook Marketplace

    Currently, when a guest purchases early check-in or late check-out from my Guidebook Marketplace, it requires me to manually go into that guest's reservation and adjust their check-in/check-out time. It'd be nice if the Guidebook and PMS were automated so that the check-in/check-out time on the PMS side would update automatically after the purchase on Marketplace.

    5 votes
    received  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Show VRBO Pay Per Booking fees for reporting purposes

    1 vote
    received  ·  0 comments  ·  Channels  ·  Admin →
    How important is this to you?

  19. Be able to create the name of a property using variables

    Name formula be used to automatically pull data from the already set up property: i.e. using no. of bedrooms, location, and property type to create a property name: e.g. 4 bedroom loft in Ontairo...?

    1 vote
    0 comments  ·  Property settings  ·  Admin →
    How important is this to you?

  20. Non-refundable rate for direct bookings

    I want to provide non-refundable discount for direct bookings. Currently this option is only available for Airbnb channel.

    5 votes
    received  ·  2 comments  ·  Direct Booking Site  ·  Admin →
    How important is this to you?
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