1956 results found

1. Make the "notes" section of owner blocks mandatory

   I want to make the "notes" section of owner blocks mandatory.

   10 votes

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   received  ·  1 comment  ·  Owner Portal  ·  Delete…  ·  Admin →
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2. Integrate with LEKKESLAAP and TRAVELGROUND

   I want to connect my Hostfully account with LEKKESLAAP / TRAVELGROUND, local South African platforms

   2 votes

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   0 comments  ·  Channels  ·  Delete…  ·  Admin →
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3. Change how the order summary shows on payment link

   At the moment, the system is designed to display the rent and fees breakdown in sections. On the order page, we will find sections that outline the rental cost, taxes, and any additional fees, as well as the total amount. The bolded sections represent the total amount, and the breakdown will be listed under each section.

   However, if we have only 1 fee under the Fees section. It will be showing like the guests are being charged twice. While the math is correct, the customer experience of seeing two line items for fees is compromising the experience.

   For example: https://downloads.intercomcdn.com/i/o/971442851/abefbdedf8df5d7e0ed110e6/Screenshot+2024-02-22+at+7_08_25%E2%80%AFPM.png?expires=1709175593&signature=e0b5371acb036469dbe83ca8a605ce72805d623880614a820d699edf4fe3ac60

   However, on the direct booking site > booking widget, the way it shows is much easier to follow and it will not cause confusion to guests.

   For example:
   https://downloads.intercomcdn.com/i/o/977222131/c49c29110e6344e6d21a048e/Screenshot+2024-02-28+at+9_02_43%E2%80%AFPM.png?expires=1709175593&signature=217068a8091d6d0f676b3b6cef83b8752b3ff79c63a1235bd53fe1aa58d655b0

   At the moment, the system is designed to display the rent and fees breakdown in sections. On the order page, we will find sections that outline the rental cost, taxes, and any additional fees, as well as the total amount. The bolded sections represent the total amount, and the breakdown will be listed under each section.

   However, if we have only 1 fee under the Fees section. It will be showing like the guests are being charged twice. While the math is correct, the customer experience of seeing two line items for fees is compromising the experience.

   For example: https://downloads.intercomcdn.com/i/o/971442851/abefbdedf8df5d7e0ed110e6/Screenshot+2024-02-22+at+7_08_25%E2%80%AFPM.png?expires=1709175593&signature=e0b5371acb036469dbe83ca8a605ce72805d623880614a820d699edf4fe3ac60

   … more

   3 votes

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   0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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4. Custom property URLs for Direct Booking Site
   8 votes

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   0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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5. Have ability to choose required fields when direct guests book

   In the direct booking site, I want to be able to manage which field I want to require the guests to fill in before bookings.

   I also want to have the ability to customize (for example: name the button "Book Now") the direct booking site

   2 votes

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   received  ·  0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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6. Create calendar-based Jobs for recurring tasks

   We manage over 120 properties. So keeping track and scheduling reoccurring tasks like AC service or replacing batteries in door locks would be a great help. We would also use this feature to schedule weekly inspections of properties that are currently not occupied.

   6 votes

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   under review  ·  0 comments  ·  Service Hub  ·  Delete…  ·  Admin →
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7. "allow booking requests" checkbox for Airbnb should also apply to dates past the booking window

   Airbnb allows this on platform, it should work via API as well

   •  

   3 votes

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   0 comments  ·  Channels  ·  Delete…  ·  Admin →
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8. Have different listing name fields for different channel

   I would like to have different listing names for Booking.com and Airbnb channels, for sales purposes.

   At the moment, they both are pushed from the same public name field.

   4 votes

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   1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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9. Allow to hide the auto-assigned leads on Dashboard,

   I want the auto-assigned leads can be hidden on Dashboard,

   1 vote

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   0 comments  ·  Dashboard  ·  Delete…  ·  Admin →
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10. Have ability to add filter in the search for direct booking site

    In the search page, I want to use the drop-down of the property/cabin name instead of locations.

    I want to have ability to customize/select which fields to be used in the search in direct booking sites.

    2 votes

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    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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11. Categorize owner adjustments

    I have many types of owner adjustments and I want to be able to categorize them: Utilities such as WIFI/Electric, etc. Maintenance Charges. Housekeeping Fees, etc. I don't want to use Owner Adjustment Notes.

    2 votes

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    received  ·  0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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12. Break out the price rule discount at the order level

    I want to see the discount that is applied to a booking in the lead modal so that I can know that they're working.

    5 votes

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    planned  ·  0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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13. Add flexibility to NOT accept unpaid reservations from Booking.com

    We don't want to have any unpaid reservations from either BDC or Vrbo to block my calendar.

    We have trouble on Booking.com to cancel a booking on Extranet.
    We were forced to call Booking.com to attempt to cancel this cooking. Nothing was done. We have been working on this for awhile now. CAN SOMEONE PLEASE REMOVE the setting that allows a guest to book without proper payment. This makes a high amount of stress on our end and we already wor over 90 hours a week. WE only sleep 4 to 6 hours a night. We do not have tome to deal with all these scammers. This seesm very BAD that aguest can get on our calneder and book it without proper payment. A gas station will not let you get gas withoiut a working credit card, a grogery store will not allow you to get food without a proper credit card. But for some reason Hostfully and VRBO and Booking.com does allow a guest to book our property and tie up our calendar without proper payment.

    We have already logged into our Booking.com extranet, BUT we are unable to cancel it, the booking.com rep said it would be cancelled BUT it hasnt been cancelled, so we called back and still nothing has been done. We do not hav ethe time/resources to continue to let people get on our calendar without proper payment.

    Support rep has to change reservation to Cancelled from backend system.

    We don't want to have any unpaid reservations from either BDC or Vrbo to block my calendar.

    We have trouble on Booking.com to cancel a booking on Extranet.
    We were forced to call Booking.com to attempt to cancel this cooking. Nothing was done. We have been working on this for awhile now. CAN SOMEONE PLEASE REMOVE the setting that allows a guest to book without proper payment. This makes a high amount of stress on our end and we already wor over 90 hours a week. WE only sleep 4 to 6 hours a night. We do not have tome… more

    12 votes

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    received  ·  1 comment  ·  Channels  ·  Delete…  ·  Admin →
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14. Be notified when Airbnb property import had finished

    As a manager, I´d like to receive these notifications, as the last time I imported properties from Airbnb, the main manager received the notification.

    1 vote

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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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15. Force 100% payment for lead in confirmed status to support guests who want to pay all in advance.

    Force 100% payment for lead in confirmed status to support guests who want to pay all in advance.

    Here's why: Property Setting is 50% of payment at reservation time and balance due at 30 days before check-in date. The guest wants to pay 100% in advance for the booking checks in in 39 days. When I update the setting from 50% to 100%, the payment link still applies the previous rule. If there is an option to force 100% payment before the balance due date, that would be great.

    I notice there is an option "Force 100% at reservation" when creating an inquiry via Direct booking site. But the option disappears when changing the status from inquiry to confirmed or when creating a lead manually via "Add lead" button.

    Force 100% payment for lead in confirmed status to support guests who want to pay all in advance.

    Here's why: Property Setting is 50% of payment at reservation time and balance due at 30 days before check-in date. The guest wants to pay 100% in advance for the booking checks in in 39 days. When I update the setting from 50% to 100%, the payment link still applies the previous rule. If there is an option to force 100% payment before the balance due date, that would be great.

    I notice there is an option "Force 100% at reservation" when… more

    1 vote

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    0 comments  ·  Payments  ·  Delete…  ·  Admin →
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16. Allow booking requests during booking lead time on Hostfully Channel

    I want to allow booking requests during booking lead time on Hostfully Channel. I have a booking lead time of one week for instant bookings but would like to take booking requests inside that window (like it allows me to do on Airbnb).

    6 votes

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    received  ·  1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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17. Webhook for PINCODE_UPDATED

    To have event PINCODEUPDATED for webhook, at the moment, there are only PINCODECREATED
    PINCODE_DELETED

    3 votes

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    planned  ·  0 comments  ·  API  ·  Delete…  ·  Admin →
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18. Differentiate dates when being restricted or blocked on the date picker in Direct booking site

    Dates, which are restricted in "Check-in", are displayed as grayed out in the date picker when the guests select "checkin date", similar to the blocks, which is confusing and makes the guests think it's not available. I would like to have it work similar to Airbnb
    - Dates are restricted are grayed out
    - Dates are indeed unavailable/blocked are crossed out
    https://prnt.sc/06fN2T2ZaUPo

    3 votes

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    received  ·  0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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19. Add the discount report

    I need a report that tells me the guest name, order number and the amount of discount applied to that order

    1 vote

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    received  ·  0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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20. Report filter to export data based on number of nights of lead
    1 vote

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    0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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