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  1. 1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  2. In PreArrival Form Settings: they seem in perfect order on the form. However, the completed form is mumbo-jumbo. The info on the form is in one order while while the resulting completion is out of order in both email and Stay details tab's lead modal. It's difficult to interpret

    See screenshots
    The form: https://downloads.intercomcdn.com/i/o/p5dki4sl/1583278408/49d698e6e8edb68acc29bc4e9dd9/image.png?expires=1750648500&signature=37b925f253961b94db0225bc38f4e496536d96b0a46841f44ac7b6de54f37cdd&req=dSUvFct5lYVfUfMW1HO4zfgN22zGgLtcSthH3tIO1GY2nQ%3D%3D%0A

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583277891/41e2a0c096e1fe23159f634d1e33/image.png?expires=1750648500&signature=bab15f1f9f12c33fb482f37effa3176553bbfaa362c22bcd884c7f1513e6882e&req=dSUvFct5molWWPMW1HO4zdLZ%2Bo6t%2FYP7XgK%2Fh%2F0GTZgpSA%3D%3D%0A

    While the resulting completion is out of order as below

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583279170/eac68b51b70374f1cdf54cb93b9a/image.png?expires=1750648500&signature=03c05798889dc51cf249856f53f5208d72eb4a55d8b2583528c46a60018b5a06&req=dSUvFct5lIBYWfMW1HO4zYkHezmQDEQeusgKmNUeVCLfrQ%3D%3D%0A

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583278951/1d9e86603999859bce1751cecef1/image.png?expires=1750648500&signature=62b7d3b6608493ff79dbd70974bd7b8aa57a2738dc91a22e69523a16b60d70c0&req=dSUvFct5lYhaWPMW1HO4zYF%2BoXz5lFfCAxIcKIXpXa9E9Q%3D%3D%0A

    https://downloads.intercomcdn.com/i/o/p5dki4sl/1583225878/74f3d4cebe0fd54b37abbd035dcd/Arrival+Information.png?expires=1750647600&signature=933427f6909c8babb2e555aa3ea47c57518b3e20ae0d9701539be31ea075f831&req=dSUvFct8mIlYUfMW1HO4zXHcHnbRjCVtl%2BmRLMtI1B2fvw%3D%3D%0A

    2 votes

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  3. We are currently unable to make changes to the "Pre-booking message" field for Airbnb instant bookings in Airbnb. So it's helpful if we can have this field in Hostfully and sync it with Airbnb.

    2 votes

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  4. I need to know if there is an option to show the names of whoever answered in the inbox internally so that we can keep track of things. this is really needed as we have a lot of team meberes

    2 votes

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  5. The triggers should fire in the same order in which they are usually sent, even for a last-minute booking (instead of all firing at once). This is because when you create the triggers, you define a specific time to send each message

    2 votes

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  6. It would be useful if a trigger option was to pick a particular guest to send a message to as apposed to all guests of a certain criteria

    1 vote

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  7. Add the condition[$ORDERTOTALDUE_DATE$] on triggers

    1 vote

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  8. Reservations from Rental United appear in Pipeline as "booked on Booking.com via Rental United" or "Booked on Expedia via Rental United". However, these information is not showing in report, they only appear as Rental United under Channel name or Affiliate name fields.

    Those information will be helpful for us to analysis the booking data and conversion from each channel.

    1 vote

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  9. At the moment, Hostfully only has Number, Percent and Currency as formatter.

    We’d like to have ability to insert a formula within the report feature that:

    Enters “RACK” if no promo code was used and the booking was made directly.

    Enters “OTA” if the booking came through any of the OTAs (like Airbnb, Expedia, VRBO, etc.).

    1 vote

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  10. Right now you can only create a text trigger using a text template. However, you can manually send a text message using an email template. If you could use an email template with a text trigger it would cut down on the number of templates you need to create. Thank you.

    1 vote

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  11. Currently in Spain we are having to register every guest over a certain age. The pre arrival form is the only way we can capture this without spending a lot of manhours chasing guests for information.
    What I propose is that each section of the form has the ability to add extra boxes of information.
    We need the name, I.D. type, I.D. number, expiry date, home address and the list goes on for each guest. So when they select the number of guests, you get multiple input boxes. Currently we get basic information for multiple guests and we need more.…

    2 votes

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    received  ·  0 comments  ·  Other  ·  Admin →
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  12. 1 vote

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  13. This is for Government Content tenancy of Short term Rentals Data Guidelines for Platform in British Columbia. Unfortunately the unique ID sent on the form needs to have at least 25 characters

    1 vote

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  14. Starting July 1, 2025, California AB2202 requires short-term rental operators to disclose cleaning and checkout tasks before a guest confirms a booking.

    Currently, Vrbo provides a way to add this information directly in their dashboard. However, there is no way to set or display these tasks on the Hostfully platform, including for the Direct Booking Site or through channel integrations.

    Please add functionality that allows property managers to create a list of cleaning/checkout tasks associated with each property

    1 vote

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    under review  ·  0 comments  ·  Channels  ·  Admin →
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  15. Best thing would be that when we add things to notes like: guest paid early check-in, i need that to show up on the inbox in the sections shown in the picture below for example. That way these notes will impact the conversation and will be seen everytime we speak with the guests instead of having to go into the reservation details and accessing that info.

    2 votes

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  16. Notification when owners edit existing booking dates.

    We get notified when an owner makes a booking through our emails. We do not get notified if the owner changes the booking date. For example, if they add on an extra night, we won't know unless we check the calendar every day.

    4 votes

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  17. Have the ability to CC the 2nd owner email under "also cc these emails" in the owner tab when setting up custom templates and triggers to owners.

    2 votes

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  18. Our team is trying to see when we receive the most messages to put together a schedule for our employees that makes sense. Knowing how many messages we receive in a week or weekend will allow us to know how many team members should be on at once to assist guests.

    1 vote

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  19. As the BDC fine print is not supported by Hostfully yet, its settings in BDC will be overridden by Hostfully sync.

    1 vote

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  20. adding to the financial report external info that is on a cvs file

    2 votes

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