2290 results found
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Pull in the emoji responses from Airbnb messages
In Airbnb, guests and hosts have the ability to do emoji responses. This is not a separate message, but an emoji response to a message. This can be really helpful for quick responses. Those emoji responses do not pull into Hostfully and this can cause us to miss when a guest replies.
Please have the ability to pull in those emoji responses into the Hostfully inbox.1 vote -
Individual Read/Unread Message Status for Team Members
Allow each team member to have their own read/unread status for guest messages. Currently, when one user opens a message, it is marked as read for everyone on the team. This makes it difficult for teams to identify new messages that still need attention.
Ideally, opening a message would only mark it as read for that specific user, so other team members can still see it as unread until they review it themselves.
1 vote -
Option to filter unread GUESTS communications ONLY not unread messages.
Option to filter unread guests communications not just unread messages.
Guests communications get lost after automated messages are sent, as those are viewed as unread messaged in the unified mailbox.
I miss to many guest messages because of my automations and its frustrating.
2 votes -
Support Linking One Airbnb Account to Multiple Hostfully Agencies/Accounts
Use Case:
I have one Airbnb account connected to two Hostfully accounts to manage separate listings across agencies. However, this triggers a message import error: Found more than one entity of type 'AirbnbUser' that matched the criteria 'airbnbUserID = ? AND agencyID is not null'. I want the ability to connect a single Airbnb account to multiple Hostfully accounts without causing message import failures.Problem Statement:
Currently, connecting the same Airbnb User ID to more than one Hostfully account/agency causes internal database constraint conflicts. This results in message import failures and messaging sync breaks across the connected accounts.Requested behavior:
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3 votes -
Show Airbnb Total Host Payout in Pipeline
The total amount currently shown in the Pipeline includes guest fees and taxes. However, these amounts are not included in the Airbnb host payout, so the Pipeline total does not accurately reflect the amount the host will receive.
1 vote -
Option to Link Manual Jobs with Specific Bookings
1/ Use case:
Currently, when a manual job is created from the calendar, it is tied only to a specific date rather than a reservation. This limits dynamic updates and forces PMs to manually adjust job details whenever reservation information changes.2/ Feature request:
Allow PMs the option to link a manually created job directly to a specific reservation during/ after the job creation.
When creating a manual job, users will have two choices:
Option A — Independent Job: Job is tied solely to the selected date (current existing behavior).
Option B — Linked Job: Job is explicitly linked to…
1 vote -
Include “Toilet” as an Amenity
Include toilet in amenities
1 vote -
Reviews exports
the number of usecases are infinite. If i can export all of our reviews on all of our properties, all in one csv file, i can feed that to AI, and use that to find opportunities to improve our property, find out what we're doing right, what we're doing wrong, use this to help craft new property titles that highlight our strengths and what people like most about our properties, it can even be used to create custom url links in airbnb. the usefulness for being able to export this is without limit. having to copy and paste each one…
2 votes -
allow multiple IDs to be uploaded in pre-arrival form
allow multiple Ids to be uploaded to pre-arrival form, front and back of the ID is required in some jurisdictions, also if it multople guests reservation why do we allow only 1 upload?
1 vote -
Desktop Dark Mode
Having a dark mode for desktop would be great.
1 vote -
1 vote
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Triggers Filters
Have the option to filter triggers or a search bar
1 vote -
Multi factor authenticator message
would it be possible to change the otp code expiration to be atleast 3 or 4 minutes. 2 minutes is way too short
in case of slow internet or the email system is slow, I sometimes get the email and the code expires
2 votes -
Onboarding to Vacation Rent Payment
Hostfully did not advise us during the onboarding process to notify Vacation Rent Payment so a new FORM needed to be created, approved and new USERNAME, PASSWORD and PROPERTY CODE. We went round and round while reservations came in without any payments. The guests were frustrated and so were we!
1 vote -
Send and receive images via SMS
Add functionality so that we can send/receive images via SMS. Direct booking guests especially are defaulting to SMS as communication, and this issue arises regularly.
2 votes -
Hostfully Devices do not show an activity log
Hostfully Devices do not show an activity log. It is very important to be able to know when staff and guests are coming and going. This seems like an obvious need of the integration. I’d like to see a Devices activity log that shows when a guest, cleaner, or other user accesses and leaves the property. This would allow me to track entry and exit times, especially for cleaners, and have better visibility into property access.
1 vote -
ORDER_FEES_MISC formula should include all fees in the calculation. With custom fees and pet fees
ORDERFEESMISC formula should include all fees in the calculation. With custom fees and pet fees
1 vote -
Pet fee during booking flow on new DBS
Have the guest have the ability to include the pet fee during booking flow
1 vote -
1 vote
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AI Guest Response Generator That Learns Your Voice
I recently switched to Hostfully from another PMS, and one feature I really miss from that platform is an AI response generator. It learns your tone, personality, and communication style over time, so suggested replies actually sound like you—not like generic AI-generated guest messages.
Having AI-generated response suggestions directly within the inbox would be a huge time-saver, especially for hosts and property managers handling lots of guest communication. Ideally, it would learn from your previous messages, guidebook, and other unique documents, so the suggestions become increasingly personalized to your voice.
Would love to see Hostfully add something like this!
2 votes
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