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1498 results found

  1. It would be helpful to include the System Templates in the Scheduled Messages page so those can be deleted by guest as needed.
    There may be situations where we do not want system templates to go out to a specific guest, so that functionality would be useful.

    1 vote

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  2. We have customers from all over Europe. When they book many forget to type in country code. That's not practical. Thats why choosing country code when booking should be mandatory. Thank you for a great service.

    1 vote

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  3. From payment checkout flow, the "extra service" always shows as 1 instead of 0, for example Pet fee. That makes some of our guest confused as they don't have pets with them so it would make sense if the number starts from 0.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  4. Current behavior,
    - Go to the calendar
    - Click on 1 specific lead > click on button Create job of this lead > the window create a job manually will pop up
    - However, the job created related to dates and properties, no lead information included so it does not show lead check out date.

    => We want when creating the job manually associate with 1 lead via calendar, it should be included
    1. lead check-in date
    2. lead check-out date
    3. number of guests

    3 votes

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    1 comment  ·  Calendar  ·  Admin →
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  5. 1 vote

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  6. A guest booked through VRBO and want to pay through VRBO but I cannot send them a link through VRBO because it says everything is now through our property management. They do not trust the link because it says hostfully instead of vrbo.
    It would be good to have the option to process the second payment thorugh VRBO like how the guest sees it for the first one.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  7. A new filter option accounts for all the dates within the time range regardless of check-in, check-out, reservation, and lead creation

    1 vote

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  8. It would be awesome to type a phone number into the "Search" bar and have it pull up the corresponding reservation, if it is in the system. We will have guests contact us by phone and it can be surprisingly challenging to figure out who they are/where they are staying.

    1 vote

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  9. Hello, is there a "variable" for the next check-in date? I am looking to put this in a message for my inspector/handyman, in stating the checkout of the current stay and including when the next check-in is, in case there is something to be fixed, he knows how much time he has to fix it.

    2 votes

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  10. Property managers often encounter last-minute bookings where guests check in on the same day the booking is made. In such cases, there are typically two triggers:

    1/ An instant trigger for the event of NEW_BOOKING,

    2/ A time-based event trigger for BEFORESTAYSTARTS, which allows to fire after the check-in time.

    However, when both events are scheduled for the same time, there is currently no hierarchy or guarantee on the order in which these triggers will fire. As a result, the BEFORESTAYSTARTS trigger might send a message before the NEW_BOOKING event, leading to confusion and operational inefficiencies.

    4 votes

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  11. It would be really helpful to be receive a notification that the check-in instructions were not sent to a guest. This may be a little tricky because sometimes the check-in instructions includes extra conditions like, the pre-arrival form is completed, the rental agreement is signed, etc. So if a guest does not do those things, the message will never be scheduled, and hence, this is not a case of a failed trigger because the trigger is preventing the message from going out. Rather, it would be great to have a condition, somehow, that can be set so that the guest…

    1 vote

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  12. It would be really helpful to have a condition that is: Pre-Arrival Form is Not Completed. This way, we could set up a template and trigger to remind guests to fill out the pre-arrival form.

    1 vote

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  13. Set a trigger for when guests are booking with children on the reservation for additional info to be sent to them.

    1 vote

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  14. We set up this event in Google Analytics as instructed, but it has not tracked any conversions. So I think we're still stuck. Is there anything else we can do?

    2 votes

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  15. I would like to request a new feature in PMP to help differentiate between Vrbo online and offline bookings.

    Current Situation:

    Online Booking: These bookings appear on the Vrbo Dashboard and include all guest information, making messaging integration work smoothly.

    Offline Booking: These bookings do not appear on the Vrbo Dashboard and lack related threads. This leads to confusion among guests, who often ask why their reservation is not visible on Vrbo. We also struggle to provide them with a satisfactory answer.

    Feature Request:

    As a Property Manager, I am comfortable having both online and offline bookings from Vrbo in…

    17 votes

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    under review  ·  0 comments  ·  Channels  ·  Admin →
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  16. We have customers that send inquiries and then don't come back to book. I'd like to send an automated email to follow up with them. This email should go out to customers that sent an inquiry but did not book. It should go out 3 days after their inquiry was made. So, if a customer made an inquiry and was sent a quote but 3 days later he still did not book, the email should be sent to that customer automatically (unless the lead was closed).

    1 vote

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  17. We would like the possibility to change our pre-arrival form to be a selfie with ID in hand showing in the photo, rather than just ID. It would be useful to add instructions for this picture for guests to see and follow.

    1 vote

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  18. We have a booking page, generated by HF, on our website, currently the flow is
    - Guest enter the date > click on "see all properties"
    - Then the properties that match with the search date will be able to shown.
    - Guest can pick a suitable option from here to book with you.

    Is there a way to skip' the display of the first page and have visitors land directly on the second one without having to click the 'see all properties' button first?

    1 vote

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  19. I was seeking to be able to use two different logos for two different properties I host (a different one for the listings under my third-party agency). It sounds like I can only use one logo in Hostfully.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  20. I would like to be able to customize the confirmation page after guests completed the pre-arrival forms or completed the payments.

    Because I don't want to ask the guests to create account at this point, I can send emails later to them to register if needed.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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