2219 results found
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Receive WhatsApp Guest Replies in WhatsApp
Allow Property Managers to receive guest replies directly in WhatsApp
1 vote -
Rental Agreement Icon _ Pipeline
it would be useful by quickly being able to see if rental agreement was signed
right now I have to have a knowledge that icon shows up there when signed, if not signed there is no quick way to know
maybe if the icon is red and when you hover you would get info 'rental agreement not signed
2 votes -
Update the Stripe payment widget to add a “name on card” field.
Add "Name on Card" field to Stripe Payment Widget.
1 vote -
Remove the security deposit amount from the TOTAL in the new eDBS Booking Widget
In the new version of the Direct Booking Site, guests see the security deposit amount INCLUDED in the total price. This should be removed as it misleads guests from the real price of their reservation.
7 votes -
Add channel condition to the New message in inbox trigger
Have the ablity to set up notifications for new messages in the inbox for guests from a specific channel.
1 vote -
Customize Minimum Price on the Booking widget
Currently, with the new version of the direct booking site, the price calculation of minPriceOverYear on the Hostfully Direct Booking site is now (the lowest night price + tax rate % + non-optional fees + non-optional taxes).
But I would like to not show the non-optional fees on that minimum price, so it would be great if we could customize the min price of the booking widget to define the amount to display.
3 votes -
Mark a Reservation as Check-In Instructions Completed when ending access instructions
Currently, we send all our check-in instructions manually by using the templates to send a message based on if the property has a smartlock or doesn't and it pulls all the relevant data.
I would like to see in a clear spot if a guest checking in that day has been sent their access instructions template or not. Firstly, we'd need a toggle on the guest modal to say 'Sent!' or 'Complete!'
And then we know who's still needing access details (and may need to fill out their pre-arrival form).
It would be great to then see throughout the day…
2 votes -
Assign Trigger Recipients Based on Property-Cleaner Assignment
I manage multiple cleaners, and each cleaner is assigned to specific properties. Currently, when creating a trigger and selecting multiple cleaners as recipients, the notification is sent to all selected cleaners regardless of which property the booking belongs to. I want triggers to automatically send notifications only to the cleaner assigned to the property associated with the booking.
1 vote -
Support Authorization-Only / Delayed Capture for Scheduled Balance Due Payments
Description:
For property managers using Stripe payment schedules, it would be helpful to have the option to authorize a guest’s scheduled balance due payment without immediately capturing the funds.
Today, when the balance due date arrives, Hostfully automatically charges and captures the payment. If a guest later realizes they wanted to use a different card, needs additional time, or was unaware the payment was about to process, property managers must refund and recharge the payment, often resulting in additional processing fees and guest frustration.
Proposed Solution:
Add an optional payment schedule setting that allows the balance due payment to be:- …
2 votes -
Option to add order adjustments to group booking
I'd like to add order adjustments to group bookings.
1 vote -
Different photo sets per OTA
I want to keep branded images on Airbnb while pushing clean images to Booking.com. (as booking.com rejects branded images, whilst airbnb are more lenient with this).
2 votes -
Option to Edit a Promo Code
edit a promo code
1 vote -
Disable Incoming Guest Messages on WhatsApp
I would like the ability to send messages to guests via WhatsApp while preventing guests from sending WhatsApp messages back to me.
1 vote -
Customize Available Property Lists for Inspections
Problem
When I filter properties by availability for a specific date in the calendar, I can email the available property list, but the list does not include the information I need to actually use it operationally, such as the property address or internal property name.This makes it difficult to plan inspections, maintenance visits, or team routes because I have to manually look up the properties after generating the list.
I also need to understand availability by time of day. For example, some properties may be available from 10:00 AM, while others may only become available after a guest checks…
2 votes -
Warn hosts: VRBO cancellations in Hostfully can trigger penalties
HOSTFULLY should clearly warn hosts about VRBO cancellation penalties when canceling inside PMS
I wanted to share a recent experience that exposed what I believe is a serious workflow issue between Hostfully and VRBO.
I had to cancel a VRBO booking because the guest did not meet my minimum age requirements. During the cancellation process in Hostfully, I was required to:
- Select who was initiating the cancellation
- Enter a required cancellation reason
Like many hosts would assume, I believed this required reason field was somehow passed along to VRBO and would be considered when reviewing the cancellation.
That assumption cost…
1 vote -
Improve the custom data field for Multi-unit
For now, if we have a custom data field named "Room name/Number" for a multi-unit property, for example. We would like to assign values to all units.The process appears to be as follows: go to the "Room name/Number" field, select a unit, enter a value, and save. After returning to the page, two "Room name/Number" fields are displayed: one containing the value that was just assigned and another empty field. We then repeat the same process for the next unit until all units have been assigned a value.
It would be great if there is an easier workflow to assign…
1 vote -
Improve Airbnb Guest Trust for Pre-Arrival Forms and Rental agreement
Guests booking through Airbnb may be reluctant to complete Hostfully pre-arrival forms or rental agreements when the links direct them outside of Airbnb. Airbnb displays a warning advising guests to remain on the platform for safety, which can create distrust and lead to cancellations.
It would be helpful to provide a way to collect required forms and agreements through Airbnb-approved workflows, or to offer clearer messaging and branding that reassures guests the external forms are legitimate and required by the host. This could help reduce guest concerns, improve completion rates, and prevent avoidable cancellations.
1 vote -
Option "send quote" should not be available for Vrbo inquiries
For Vrbo inquiries, we usually advise to not send quote with payment link for 2 reasons
- Vrbo does not permit sending links or contacts through channel messages if the lead is in inquiry stage
- In rare cases, if a guest makes a payment via the link, that lead will bypass the connection and be converted into an offline booking on Vrbo.
However, the option to send a quote for Vrbo inquiry is still available which could be confused. Thus, the option "send quote" should not be available for all Vrbo inquiries.
1 vote -
Allow text string comparisons in reports
Right now, a formula contains text such as if({LEADEXTRANOTES}="paid to Owner", {ORDERPAIDTO_DATE}, 0) will not work. I'd like text string comparisons to work in reports.
1 vote -
Booking.com "Unbookable" Notification
There should be an alert to let you know that your listings has not correctly synced, or listed as "unbookable" on Booking.com
1 vote
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