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1342 results found

  1. When I get a lead or inquiry through channels, I get an email notifying me. However, when I get a lead or inquiry for a direct booking with Hostfully, I don't get notified of this. How is that possible. Is there a way that we can get a text or email when we get a lead/inquiry for a direct booking with Hostfully?

    2 votes

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  2. Yes i saw it just desapointed as I need this just for a certain amount of client not all of them. So now I will need to change the system for only one transaction here in there not very fonctional

    2 votes

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  3. Able to custom or re-arrange the Amenities Icon.

    1 vote

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  4. Turn on Quickbooks integration only for some specific properties, not for all properties at once.

    1 vote

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  5. 1 vote

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  6. As a property manager, upon receiving a Booking.com reservation, there are occasions when the credit card may fail to charge for various reasons. However, I face limitations in reporting an invalid card to request a new one from the guest or to request cancellation due to an invalid credit card. This limitation arises because I lack access to the credit card's CVC code, which is now transmitted via API and cannot be viewed on the Extranet anymore.

    https://partner.booking.com/en-gb/help/policies-payments/guest-payments/handling-invalid-credit-cards

    I'd like to ensure that when a reservation is received via Booking.com and the payment fails, the credit card details are reported…

    2 votes

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  7. Currently optional fees under Fees and Policies tab are not showing up on direct booking site and I want to them to work for this channel. Currently, the workaround is to create them as services and upsell during the checkout flow.

    2 votes

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  8. Be notified when a payment fails because of an invalid card so that PM can request to cancel the reservation when the guest does not update a new card after 24 hours.​T

    1 vote

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  9. When a guest submits an inquiry/request, they select the add-ons from the payment flow and those appear in the Lead modal as a Service, which is not editable. However, sometimes we need to adjust that amount or remove it, but we're not able to do that.

    I understand we can use "Add line item" with a negative amount to adjust it, but it's not a good route. So if we're about to modify the Service from the Lead modal, it would be much more helpful.

    1 vote

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  10. I would like to have the ability to export all the attachments like photos, and videos from the inbox

    2 votes

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    0 comments  ·  Inbox  ·  Admin →
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  11. 1 vote

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  12. I want to connect my Hostfully account with LEKKESLAAP / TRAVELGROUND, local South African platforms

    1 vote

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  13. I want owner to sign each rental agreement along with guest signing.

    1 vote

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  14. We currently have to resend links to most BDC guests as the current links to the pre arrival form and damage deposit don't work-especially when try from a mobile as the links are broken.

    1 vote

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  15. We are finding that some guests will upload a selfie or a piece of ID without a photo (even after explaining this in the message.)
    Currently, we have to contact Hostfully to reset the pre arrival form as we cannot reset it or request that the guest complete it again.

    1 vote

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    0 comments  ·  Guest Portal  ·  Admin →
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  16. 1/ Transaction Status or Error Notes or Payment Details
    To distinguish a successful transaction from a failed transaction.

    2/ Adding Transaction time would provide the customers the real time when the transactions made, it could be helpful for their reference

    3/ Adding option to filter by channel

    4/ Finally, including the variables (related to a transaction details) in Financial Reports (Enhanced Report) would help save effort for customers switching back and forth checking on the booking details and the transaction details

    2 votes

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  17. At the moment, it's not possible to open up a date which is turnover day, even when we uncheck the box "Prevent check-in on that day".

    The only way is to change Turnover day to 0 temporary if there's any specific guest wanting to book that date, then quickly change it back to 1.

    We want the Ability to flexibly remove turnover day for some specific dates

    1 vote

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  18. If I have
    - tag A for property 1
    - tag B for property 2
    => When searching on calendar filter for tag A and B on the dropdown list.
    => Property 1, 2 should be presented on the result.

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  19. I want to be able to see who/when the blocks were created or deleted by in the UI.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  20. In the direct booking site, I want to be able to manage which field I want to require the guests to fill in before bookings.

    I also want to have the ability to customize (for example: name the button "Book Now") the direct booking site

    1 vote

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