1514 results found
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Have a trigger condition for auto replies during the night
What we need is that from a specific time of the night, every time a guest writes to us, he/she automatically receives a message that forwards him/her to our 24 h number, it is something essential for us.
1 vote -
Removing owner statement automatically if the PM removed report on HFL
When I deleted the report on HFL
On owner portal the report still there, however, when the owner click on it > it shows the error page which can cause the confusion for owners.=> I want when 1 report was deleted on my side, it should be removed automatically on owner side.
1 vote -
AI for internal use
Make the new AI feature available to owners/internal users as well. There are many times a new hire (or someone dealing with a new property) would love to ask questions vs look up in a specific tab on the sheet. Or even text the questions while they’re on the go. Basically the same feature but accessible to internal users, not just guests. This way property managers out at 1 property, getting a question about something on another property - a quick English text to get an English answer (instead of relying on a human help desk) is SO much easier…
2 votes -
Make "Booking.com guest payment options" configurable in the PMP and add more payment types
I want to set up the guest payment options for listings on Booking.com. Booking.com requires me to change the "Guest payment options" on Booking.com to "only accept cash" for 60 days to be eligible for Payment by Booking.com - bank transfer option. Currently, everytime I change it, the field is overridden by Hostfully PMP and changed back to "accept credit cards" although I don't see any place to configure this in Hostfully system.
I want to have a button in the PMP to configure the guest payment options and this field should be pushed to Booking.com.
1 vote -
Track conversion rate of inquiries/ booking requests to confirmed bookings on direct channel
My booking setting is inquiry/ booking request. I want to add a conversion tracking code on the booking confirmation page, but this won't work due to no booking confirmation page for these booking settings. I don't want to switch to instant book.
As a PM, I want to be able to have a way to track the conversion rate of inquiries/ booking requests to instant bookings on my direct booking site.
1 vote -
Minimum price for the entire stay
Minimum price for stay, not minimum nights.
It would be awesome to set a minimum price for a stay. Give a minimum $ value for a booking regardless how long the stay is. So if I want $3000 minimum, a stay could be 2, 3, 4 nights (whatever you want your minimum to be), the minimum price could kick in if the regular price for those 1,2,3,4 nights is less than $3000. I’ve been asking pricelabs for this too, with no avail.
1 vote -
Ability to upload documents to Owner portal
I am looking for a way to upload documents to the owners portal. Documents that don't exist in Hostfully already. Each year we do a survey of the properties and give recommendations of things the owners improve, so that is an example of something we would like the ability to be able to drop in the owner portal.
1 vote -
Owner report - run All properties but results are one report per property, not one report for all properties assigned to one Owner
When running the Owner report - All properties, the result we have is one report per Owner, not per property separately. If the Owner account is assigned to multiple properties, those properties' bookings and expenses will be merged into one report, which is pretty inconvenient for both the Owner and Property Manager to have an overview of each property's revenue.
It would be helpful if I could run an Owner report for all properties and the results were reported per property, so I don't have to select each property individually.
1 vote -
Improvements to Turnover Management
When using the turnover management on the website, the only way I know if a cleaner is unavailable to pick up a clean sent to them is if the clean completely disappears from the calendar. There should be a notification sent to the agency letting them know the clean was declined. There should also be a separate tab that includes Services and Service providers with a list of upcoming services, past services, declined services and accepted services with the service providers' name. The turnover management coding and design could use an all around glowup. The system as it is seems…
1 voteThis feature has been planned for development
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1 vote
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Digital Document w/ SMS link sending integration
The current digital document signing integration (DropboxSign) has a lot to be desired. We need a way to send requests via SMS, not just email. We all know Airbnb doesn't work with emails. This all needs to be automated. No copying Guest form email over to client email. That's not automation.
Added to this, allow people to add others who need to sign. Often contracts need each adult to sign a liability waiver. But digital contracts only have 1 person sign them. So we need them to be able to control that so it's not on the host to figure…
2 votes -
1 vote
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v3 API - /orders to expose actual discount amount
can we get the actual discount amount? that's what all other PMS do and its easier to use rather than doing calculations (for the user as well)
1 vote -
Have a Job Reminder option in the triggers
Have a Job Reminder option in the triggers to send an email reminder to the cleaner on the morning of the job date.
1 vote -
Ability to restrict editing access to reports
Our team has a diverse group of members who manage various properties across different regions, resulting in varying commission models.
Implementing a feature that allows us to restrict editing access to reports (either for myself, the creator, or specific members) would be highly beneficial in preventing any unexpected alterations from other team members.
1 vote -
Centralize sync options in Hostfully & improve PMP UI so I know what's pushed to channels
I want to centralize the sync options in one location so I won't have to manage my listings in both Hostfully and Booking.com. For instance, I can handle mobile discounts in Hostfully, but promotions and deals must be managed through Booking.com. Next, it would be helpful if the user interface clearly indicated what is being overridden by Hostfully and what is not. At the moment, there are only some channel icon indicators next to certain fields. For example, Facilities and Services are overridden by Hostfully, while Promotions and Deals are not. The user interface should be more friendly so that…
1 vote -
Allow to send channel message with event "New message in inbox
Following this document https://help.hostfully.com/en/articles/5412369-hostfully-unified-inbox#h_8c9770375c
The event New message in inbox is working for action sending email only.
As a host, I want this event works for channel message as well.
It helps to cover the scenario:
When the guest sent me a message, I want to be able to trigger to fire a automatically acknowledge message to guest. (Ex: I have received your message and will get back soon etc) when you received their message.=> It helps to save the responding time in my account. (Airbnb has reviewed the host responding time)
1 vote -
1 vote
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Discount for certain payment methods
We would like to set up a discount for payments done without credit card
1 vote -
1 vote
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