2023 results found
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Request for Detailed Agreement Acceptance Logs for Chargeback Prevention
The Acceptance of our Agreement is a legal and binding document from the guest in regards to damage liability and cancellation rules and obligations. Acceptance/esign(accepted online) is the purpose of the guest Accepting our contractual terms and conditions. Without verified proof of Acceptance the guest has no liabilities in a court of law or in regards to a Credit Card Chargeback.
Therefore this is vital to the guest understanding of the terms and conditions and in their liability enforcement.
2 votes -
Variable [$LEAD_CHECKIN$] populate with format DD MM YYYY
The variable [$LEAD_CHECKIN$], which provides the check-in date, only provides the date in English, even when we use a template in another language. I work in Brazil and need the dates to be displayed in our format (dd/mm/yyyy).
We want the ability to set the Variable [$LEAD_CHECKIN$] to populate with format DD MM YYYY instead of MM DD YYYY
1 vote -
Add new system template when a hold already expires
At the moment, we only have a system template "Hold reminder" before it expires. This message is automatically sent to the guest as a reminder that their hold on the property is about to expire.
But when a hold already expires, the system won't automatically send them a message to say it has expired already and then suggest the guest about the available dates we're having or the dates they chose are still available1 vote -
"Ignore tax charge for stays over" rule for additional fees
Apply "Ignore tax charge for stays over" to the additional fee. In the meantime, when adding an optional fee under Fees and Taxes, we can add tax rate on that fee but there is no place to add the "Ignore tax charge for stays over" rule.
1 vote -
Show the Main booking of group booking on the exact unit
Currently, that's expected for group booking behavior when we have the gr booking on sub-unit, the main lead will stay on hotel / master level without being allocated, which may hide the block on master beneath it.
I would like the main lead of the group booking should stay on the correct property got booked.1 vote -
Allow connecting owner bank account into property setting
be able connect owner bank account into property setting
Beside the request to Allow access for multiple owners per property, I also want to be able to connect owner bank account (even more than one if you allow multiple owners for 1 property) and slit the payment for them1 vote -
Been able to have no Review Guest Template
Wanted to have 0 review guest templates but the sign 'You need at least one Guest Review Template' appears when trying to delete the only one.
2 votes -
Change "hold confirmation" message to automated instead of semi-automated
Once the guest clicked on "Request a hold" from Quote message, the calendar will show a hold accordingly but there was no automated message sent to the guest. when i click her name in pipeline i do not get the option to "place on hold" only "extend hold" so I can't send the Hold confirmation message from Pipeline either. I can only choose the template from Inbox to send manually. It's very inconvenient.
Please add another option or change "hold confirmation" message to automated instead of semi-automated
1 vote -
Improve visibility of upsell options (e.g., pet fees) earlier in the booking flow
Currently, optional upsell items (such as pet fees) are only displayed later in the booking process, around the “Confirm and Continue” or payment stage. This can make them easy for guests to miss.
It would improve the user experience to surface these options earlier in the flow — for example:
After guests input the number of guests
Before clicking “Book Now”
Or as a dropdown/selectable option earlier in the checkout process
This would make upsells more visible and intuitive, and could potentially increase adoption and reduce confusion for guests.
Use case:
Property managers want guests to clearly see and select…1 vote -
1 vote
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owner portal
Owners should be able to see full booking details in their portal include cleaning fee, pet fee, taxes, etc just as we see in our PM calendars.
1 vote -
VRBO USD Limitation for International Properties
VRBO operates in USD, but many properties around the world are priced in other local currencies. In addition, some countries cannot use Stripe due to country-specific restrictions or agreements, which prevents certain properties from connecting to VRBO directly.
As a result, these properties often have to rely on iCal connections instead of a full direct integration. The downside is that iCal is limited and does not support full dynamic syncing, which can reduce exposure, efficiency, and potentially booking traffic.
A practical solution, which I have seen other PMS platforms implement, is to allow the system to take the property’s base…
1 vote -
Add the owner's name in the booking details
Add the owner's name in the booking details.
As we manage properties across different countries, our team often does not have detailed background knowledge of every property. Having this information available in one click is fundamental to improving workflow, reducing delays, and creating a better user experience for our team.
1 vote -
Airbnb order breakdown should show discount info
Airbnb order breakdown should shows the base rent, discount and rent amount after the discount. Currently it does not show the discount apply which is confusing.
1 vote -
RemoteLocks integration
Support for connecting multiple locks to a property for RemoteLocks integration
1 vote -
Support Booking.com Photo Tags
Either add Booking.com photo tags to the Hostfully interface, or update the integration so tags don't get removed when Hostfully syncs the listing with Booking.com.
Right now, tags I add to my listing photos in Booking.com get removed once Hostfully syncs the listing.
2 votes -
1 vote
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Platform-Specific Minimum Night Stay Settings
Allow configuring different minimum night stay requirements per distribution channel (e.g., direct bookings vs OTAs).
1 vote -
Ability to Send Mass SMS to Past Guests
It would be very helpful to have the ability to send a mass SMS message to past guests directly from Hostfully.
Currently, SMS messages can only be sent through reservation-based triggers, but there is no way to broadcast a text message to all previous guests at once.
This feature would allow property managers to easily send direct booking promotions, special offers, or announcements to their past guests via SMS without needing to export contacts and use a third-party texting platform.
1 vote -
Make the process of deleting a fee/tax more intuitive
Right now when deleting a fee under Fees, Taxes, and Policies, the fee will be deleted for all properties by default. You also have the option to select the properties from which you can remove the fee.
However, I think by default we should have it removed for the property that I'm selecting, not all, since it's confusing and I can accidentally delete it for all.1 vote
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