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1355 results found

  1. As a VRM, I want to know history of changes of photo order per property. Just when they were changed within 30 days for management purpose.

    1 vote

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  2. 1 vote

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  3. For now, we're advised by Cedric that the Security deposit is not included in the total amount on the order page but when guests click Book now button > lead to process the payment > they will need to pay the correct amount with SD included. The reason why we don't include the SD is to avoid having a large total, but guests still need to pay for it.

    That is not an acceptable reason as it's still misleading to the guests. Why include the SD in the breakdown if you're not going to include it in the total. We…

    1 vote

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  4. I'd like to be able to see exactly what my messages are going to look like to my guest. A "sample" function in templates and triggers would be helpful here, either just for individual messages or with a "complex condition" where I could say "guest books x-property..." and then see ALL the automated messages that would go out to that guest in the order they'd be sent, with all the variables filled with mock information or information I could provide in that complex condition.

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  5. 1 vote

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  6. Integrate with Swimply, a pool rental app for hourly rentals that would sync with the STR calendar. For those of us who have properties with pools, this could be a great way to capture hourly rentals just for the pool.

    1 vote

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    Thank you. We suggest you talk to Swimply and suggest to them that they integrate with our platform using our APIs. 95% of our integrations are actually done by the partner and not by us, so it's important you communicate your interest for an integration to them. Thanks for suggesting.

  7. As a VRM, I would like to get a notification when guests request a hold from my Quote sent.

    At the moment, when they request a hold, it only directs guests to Hold confirmation page and the status is updated on my Pipeline page, calendar is blocked without notice.

    1 vote

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  8. Hi there - I use Enso Connect for a handful of things, including automated messaging. Currently, there isn't the ability for me to send Airbnb messages via Enso Connect as Hostfully doesn't offer that capability via the API. Is this on the roadmap? Enso says that their other PMS integration partners are offering this but not Hostfully currently. Thanks!

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    0 comments  ·  API  ·  Admin →
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  9. When writing an email from the inbox, I miss having a tool box where I can add our signature + logo, or simply put characters in bold, italic, underline... add a link, etc. It would be great also to be able to add variable that automatically translates into the related data within the mail body.
    We have tool box (not consistently I've seen) when creating or editing a template, so why not when writing from the inbox?

    1 vote

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  10. 1 vote

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  11. I would like property custom datas (amount, numbers, or any type of info) to be pushed to enhanced reports, within the property fields.
    For instance, while I don't want to add a linen fee in the price (because it is included in the cleaning fee), I need the linen fee to appear for each reservation in the report in order to calculate the owner income (Our linen fee is not per guest, the fee depends on the property beds number).

    1 vote

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  12. While checking with Davut, we're advised that the system won't auto refund if it recognizes the reservation is from Booking.com.

    The auto refund feature should work for all reservations whose payments are processed via Stripe.

    1 vote

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    received  ·  0 comments  ·  Other  ·  Admin →
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  13. If the guest goes to a specific property page, they can check the dates that are available (highlighted) and the dates that are booked (greyed out).

    On the main page, since it's sorted by locations, which means that if PMs have 3 properties at the same location Show Low, AZ, the system can't provide availability of a single property and ignore the other 2. Therefore, I believe it's by design to show the Calendar this way for all dates.

    However, because we only have 1 property for each location, the system should show the availability of each property instead of…

    1 vote

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  14. I just checked and Hostaway does have this feature to to export the whole calendar to other channels instead of each listing. It would be much simpler and time saving.

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  15. I want to hide/remove the inactive properties from the list when creating new lead.

    I don't want to delete them because I might manage them in the future, it's just I am not dealing with them at the moment.

    1 vote

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  16. I have several restaurants in my guidebook that have a full bar as well as a restaurant. Currently it is necessary to list the restaurant twice separately as a restaurant and as a bar. It would be more convenient to just select the restaurant once and then be given the option to add multiple categories related to the restaurant.

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    0 comments  ·  Other  ·  Admin →
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  17. 1 vote

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  18. I have connected a couple of properties to the Airbnb calendar of the owner via iCal, which is causing the owner's bookings from Airbnb to appear in check-in report, even in Quickbooks.

    It would be great if these bookings should not appear there as the owner takes care of them.

    1 vote

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  19. We have a minimum age of 25, so if the lead guest age is not displayed, or their date of birth is not shown, then we have no way to check whether they are over 25 years old. We have 2 guests checking in today that we have had to speak with and one we had to cancel as she was only 19 (even though she ticked the box to say she was over 25). This would be very helpful as a quick glance to see how old the lead guest is and to see if they are eligible or…

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  20. Permission to allow owners to see the Property Manager's guest communication be of benefit

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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