1609 results found
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Ability to customize the wording of Ability to customize rental agreement wording page
'You have reserved the following property'. We would like to have a different wording here instead of "Your agreement has been signed"
1 vote -
Support seasonal cancellation policies
VRBO has a new feature where you can have different cancellation policies for different times of the year. How to a use this feature with Hostfully. VRBO won't let me edit the cancellation policy. It would be great to have ability to create cancellation policies for different period.
5 votes -
Extra service showing on Payment checkout flow
From payment checkout flow, the "extra service" always shows as 1 instead of 0, for example Pet fee. That makes some of our guest confused as they don't have pets with them so it would make sense if the number starts from 0.
3 votes -
Please add the Reservation # for VRBO and Hostfully bookings on the New Order Page. Like it is for Airbnb reservations.
The old Order Page showed the reservation number for each trip - Airbnb, VRBO and Hostfully. This number is used to reconcile each order with the Stripe payments and reports. In the New Order Page, the reservation number is only listed for Airbnb trips. Is it possible to have the Reservation number added for VRBO and Hostfully bookings? Without the unique reservation number, it makes it challenging to match the trips to the payments if one guest books multiple properties for the same date.
1 vote -
1 vote
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Ability to show total tax (group taxes) in the lead order instead of tax breakdow
Ability to group taxes on the guest interface, so it would not show as separate items. It could be a deterrent because the guest might feel overhelmed seeing they are paying alot of taxes.
1 vote -
custom templates: cc
- we'd like an option to cc on the custom templates.
- include the email subject on custom templates.
1 vote -
Ability to edit/remove individual ical imports
When a property is linked by ical from airbnb / vrbo etc we should be able to manually remove individual bookings. I import vrbo icals from 2 different owners (I can't switch to API) and when you import by ical you can't use the inbox. In my old PMS you could just delete any ical import and then enter the booking manually with the email address. My current workaround for this is to disconnect the vrbo ical whenever I get a new booking, enter the booking manually then reconnect to the vrbo ical. Super annoying and not to mention when…
1 vote -
Booking.com commission saved on lead level
Currently, BDC commission is only tied to the transaction level and the transaction must be processed by a payment processor. This means that reservations paid through payment by booking.com (PBB) or outside of the Hostfully system and manually entered into PMP will not show the commission in the report. I am requesting that the BDC commission be based on the lead level, so that it is always present regardless of payment status or method.
6 votes -
Ability to suggest automatic replies to common guest questions
If we had a bot in guidebooks or messaging we could have instant answers to:
Can I check in early?
Can I check out late?
Do you provide coffee?
etc.32 votes -
VRBO Custom Rules
Allow setting custom rules on VRBO. Currently no custom rule settings push to the VRBO listing and if rules are entered on VRBO instead, Hostfully overrides the changes and deletes them. VRBO is now charging hosts that cancel bookings due to rule or local regulation violations and we cannot enforce rules that are not communicated to guests. We have incurred $400 in fees this week due to this issue.
7 votes -
The trigger for the booking request is about to expire.
As busy hosts, any additional nudge is helpful. It would be nice to have a trigger that can email us notifying us that a reservation hold is about to expire if we don't accept it.
So Booking request with time-based condition trigger would be much helpful.
1 vote -
1 vote
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Sending notification to PM when the Booking.com connection went failed
When the connection between our platform and Booking.com fails, it can lead to disruptions in property availability, pricing, and booking management. This issue can result in lost reservations, inaccurate listings, and ultimately, a negative impact on revenue and customer satisfaction.
To mitigate these risks, it's essential to implement a notification system that alerts the Property Manager (PM) immediately when a connection failure occurs. By providing real-time updates, the PM can take swift action to troubleshoot and resolve the issue, ensuring that the property remains competitive and accessible to potential guests.
1 vote -
Airbnb Support Messages
Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.
Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…
13 votesWe're checking the feasibility of this requirement.
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Synchronized Check-In Notifications (SMS, Wpp, Email)
It would be good to have the possibility of SMS, WhatsApp, and the check-in instructions email being sent simultaneously, synchronized when a time range is set in the triggers.
1 vote -
Ability to manually send variables form the inbox
For example, we have a parking custom data field so we can have the parking answer for all properties built in. I know we can add this variable to our message templates, but if a guest were to reach out and ask us for parking options, it would be nice to be able to insert either directly from the custom data field or as a variable.
1 vote -
Support AIR_CONDITION_WINDOW for HVMB
Support more amenity mapping for Marriott AC
Currently, AC in Hostfully is mapped to AIR_CONDITION, which is translated into "Air Conditioning Central" on Marriott. (which all of their properties feature centralized air conditioning)
However, this may not be correct for all PMs, as they can also have other type of AC, like window or standalone AC, of mapping type AIRCONDITIONWINDOW.
In order to support this, Hostfully should have another mapping type to Marriott AIRCONDITIONWINDOW.
1 vote -
"variable" for the next check-in date
Hello, is there a "variable" for the next check-in date? I am looking to put this in a message for my inspector/handyman, in stating the checkout of the current stay and including when the next check-in is, in case there is something to be fixed, he knows how much time he has to fix it.
3 votes -
Add a field "How did you find out about us"
Just wondering if I can add a button to the booking info area that asked them where they found out about us? Google, press, social media etc. I need to know what marketing is working and what isn't - Yes of course. So on the box on the right where you book your stay and it asks for your info. Could I add a line that asks where they found us?
The drop down has Google? word of mouth? press article? Instagram?
17 votes
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