1883 results found
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Push House Rules to Booking.com
Push the house rules under "Fees & Policies" tab to Booking.com
3 votes -
Ability to choose which guest message to use "Suggest an answer" feature
I find the AI "suggest an answer" very helpful way to commuincate with guests, however one issue I have found is if you don't answer the message from the guest immediately and then in the meantime, either the guest messages again or a triggered message is sent to the guest, the "suggest an answer" cannot be used, which is frustrating as it is a time saver. Is it possible for Hostfully to implement something, like swipe the message you wish to reply to (similar to whatsapp). Thanks.
1 vote -
Combine 1 line for 1 guest in the Fee report
Currently, the fee report displays each custom fee as a separate row, while we add the cleaning fee as a column. As a result, the cleaning fee appears on every row, which shows the duplicated lines for each guest in the report.
1 vote -
Rate Check under the booking widget
offer a rate check widget under the booking widget
4 votes -
Improve not to require users to clear cache on mobile every time
We have to constantly clear cache on mobile app to have the data show up correctly. Please improve it to not require the users to clear cache every time.
1 vote -
Ability to upload documents to Owner portal
I am looking for a way to upload documents to the owners portal. Documents that don't exist in Hostfully already. Each year we do a survey of the properties and give recommendations of things the owners improve, so that is an example of something we would like the ability to be able to drop in the owner portal.
12 votes -
Property report to include comparison
We want a property report in Enhanced reporting to have comparison information among months, days, and quarter. At the moment, we can only run separate reports to compare. We know about Analytics, but we want it to be in Enhanced reporting as well as we can customize the data, columns and can download them as CSV for future reference.
2 votes -
Export order breakdown
We'd like to export invoices (orders) from the first quarter of 2024 for all the guests that outline everything that they paid. We need the visual of the order not just the information aggregated into a report
2 votes -
No Way to Notify Guests Through Booking Channel When Deposit Is Returned
When the security deposit is automatically released, the guest only gets an email. There’s no way to notify them through the platform they booked on, like VRBO or Booking.com. That’s a big gap in communication.
We try to keep everything in one place so guests aren’t confused, and this forces us to rely on email when many guests don’t check it. We should be able to trigger a message through the booking channel when the deposit is returned, just like we can for check-in instructions or thank-you messages.
This really needs to be fixed.
1 vote -
Owner Adjustments - VAT
We need a way of being able to pull through an adjustment that either includes VAT or not. At the minute everything pulled through doesn't show whether VAT has been applied or not. I have managed a way of setting this up but it is by default applying VAT to every input - frustrating and a fundamental flaw.
1 vote -
Empty Night Analytics
It would be fantastic to have access to historical pricing data for the nights that went empty in our portfolio. Bonus: include pricing data for nights that were booked. Best would be to have a CSV download so we can do our own analysis outside of Hostfully. For booked nights, would be great to include the date the reservation was booked so we could see the impact pacing has on accepted price. The customer problem here: we don't have great visibility to pricing for nights in the past - if we priced too high, there's not a ton of data…
1 vote -
Pipeline filter by property tag
Apologies if this has already been asked, I couldnt find it.
Please can we add the filter option in pipeline "property tag". This is extremely helpful in the calendar view (so I can filter my properties by the location tag), and would be extremely helpful in the pipeline view so we can filter out properties by area managers.
At the moment the manager filter doesn't work (perhaps the way our set up is), but it doesn't filter correctly for us.
1 vote -
Add property name to pre-arrival form
Please add the property name to the pre-arrival form when completed. When I receive the form information by email I cannot see unless I click into the link what property it is for.
It would be extremely helpful as I am managing multiple properties with other managers to know who the form belongs to without having to open the link and then click through the tabs to check the property.
1 vote -
Allow discount code to be used only once per user.
I mean the code can be used for many bookings during the time periods as long as the booking is valid. But each user/email, when making a reservation, can only use that code once.
12 votes -
Highlight back-to-back bookings on mobile app
Allow PMs to see which check-in / check-out are back to back, in order to see the importance in terms of priority.
1 voteCan you please a little more your feature requirement? Thank you.
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Booking Date Variable for Guest Receipts (TICO Compliance)
Hi UserVoice Support,
We are requesting the addition of a booking date variable in the system, specifically to insert the date of the first payment (i.e., the initial booking confirmation) into guest receipts and booking communications.
This date is not only important for guest records and travel insurance purposes but is also a requirement under the Travel Industry Council of Ontario (TICO) guidelines. TICO mandates that travel agencies provide accurate transaction documentation, including the date on which the booking or first payment was made.
Having this variable will allow us to automate compliance and maintain transparency with our guests while…
1 vote -
Add minimum night stay override option to Promo codes
Currently, we are only allowed to offer percent discounts, or figure discounts to a promo code, but I would like to allow some of my VIP repeater guests the privilege of having a lower minimum night stay during peak periods, say, minimum 2 nights instead of my usual minimum 4.
1 vote -
YTD payout
Ability to display YTD payout as a column in the owner reports.
1 vote -
HighLevel
I would love for someone to set up direct integration with Go HighLevel. Sending leads, bookings, etc... to GHL. Sharing contacts with GHL.
4 votes -
Different balance due status for Booking.com reservations
As standard we take the security deposit/ balance from guests at 60 days before arrival. However, on booking.com their terms are different and the deposits aren't taken until 14 days before arrival.
We would like a way to stop their balance showing as outstanding and 'red ring' on our pipeline until their payment is actually due
2 votes
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