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1625 results found

  1. 2 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  2. Show the emails with reports to the owners as sent by the agency with email settings

    2 votes

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  3. The ability to send a template or automate a template to guests if a hold is extended via the Pipeline.

    3 votes

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  4. I don't have the guest tag to use trick number 8 in report to extract guest data for returning guest.

    It would be more easier if we have the template report to extract returning guest data without this step.

    1 vote

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  5. are there any plans to interface the cleaning application Turno into the calendar view on Hostfully? So we can see who is assigned to the cleaning from that page without going to Turno?

    7 votes

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    0 comments  ·  Calendar  ·  Admin →
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  6. Once I click on sending the owner invite, it disappears and the invite can't be resent. If owners can't find the invite email, they can't log in to Owner Portal. It'd be great to add a tooltip icon saying that the invite can be sent only once. Once the invite link disappears, I want to show the reset password link under that section so I know what to do to regain access for owners and don't need to reach out to support to ask.

    3 votes

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  7. The digital signature box is almost impossible to see. Could it be made a bit darker to make it more obvious where to sign?

    4 votes

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  8. When I use the codes "Your reservation begins on [$LEADCHECKIN$] for [$LEADNIGHTS$] with [$LEAD_GUESTS$]."

    What populates in the message is "Your reservation begins on Wed, Sep 11 2024 for 4 with 6. "

    If you could make it say "4 Nights with 6 Guests" that would be significantly better.

    1 vote

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  9. Recently, there's only generated Owner reports having Agency logo along with other agency details (see attachment). It would be nice if those information is showing on other reports.
    These report types don't have the Agency details on the generated ones:
    - Financial reports
    - Logistics and Job reports (in Logistics reports type)
    - Property reports

    1 vote

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  10. Add dropdown options for the direct booking site, giving the option not only to share the city, but also share State/Province or Country (helpful for people with listings in multiple cities, states, and countries)

    8 votes

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  11. I would like to include an analytics dashboard in the owner portal so owners can have a clear view of their analytics.

    21 votes

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    received  ·  3 comments  ·  Owner Portal  ·  Admin →
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  12. I don't want any triggers to fire when I manually add bookings to the system, because sometimes I need to edit the pricing, reservation before the triggers go out. I want to have a button so I can check to temporarily stop all triggers from firing for specific guests.

    2 votes

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  13. Enable to edit the email content when sharing the report with the owner to make it more professional and personal

    2 votes

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  14. If we use VacationRentPayment as a payment processor, booking requests get charged immediately. However, VRP does refund the payment processing fee on refunded transactions (if refunded within 48 hours). So the guests are getting charged before they have a confirmed reservation.

    We need to change this behavior so that guests are not charged until PMs agree to take the bookings

    3 votes

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    1 comment  ·  Payments  ·  Admin →
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  15. Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…

    15 votes

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    0 comments  ·  Inbox  ·  Admin →
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  16. From this article
    https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
    => Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
    On remote lock, the check-in and out time is used as the default check-in/ checkout.

    PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.

    20 votes

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    received  ·  6 comments  ·  Integrations  ·  Admin →
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  17. 2 votes

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  18. It would be beneficial to introduce the option for certain listings to offer hourly pricing. While it's understood that not all channels may support this feature, it would be valuable for direct bookings. This would enable us to rent office spaces, boat rentals, and other offerings on an hourly basis instead of nightly, providing more flexibility to our users.

    1 vote

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  19. 1 vote

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  20. We'd love to have a trigger condition to send messages to guests when they left a good review

    1 vote

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