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  1. for a direct booking on the website when people put the discount code, we see the letters in capital letters at all times but the system is sensitive to lower and upper case letters. We often have errors because on cell phones, the first letter is always capitalized and that always creates errors. No matter what people write, it appears in capital letters. If we make a promo code in capital letters, customers write the first letter in capital letters and everything else appears in capital letters without being so, and if we make a code in lower case, people…

    1 vote

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  2. Be able to customize the booking IDs which include the needed information such as property name, check-in date, and series number,

    1 vote

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  3. I want to have the trigger condition to send the message out only if the rental agreement has not been signed.

    For example, I’m sending out reminder messages to them to sign the rental agreement closer to their stay but I don’t want these to go out if they’ve already signed, so as to not bother them. I’ve been manually deleting these future messages

    25 votes

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    • Current behavior: To create a block on the app, users need to click on calendar > click on (+) button to create a block => Users want to create the block quicker by clicking on the date directly without clicking on (+) button. After you finish adjust the date > Save. The system should bring the user back to the calendar view without clicking back.
    1 vote

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    received  ·  0 comments  ·  Mobile App  ·  Admin →
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  4. Please add virtual reality as an amenity.

    1 vote

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  5. Ability to bulk edit notes tab across properties

    1 vote

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  6. It would save a lot of time if there is some sort of pricing strategy for periods of the year where all listings are adjusted for seasonal reasons e.g. Christmas, bank holidays etc.
    A listing could be added to a strategy for the set dates, and the rate changes ( add/ reduce by percentage or set amount) according to base rate.
    So when the base rate is changed, the pricing strategy amount auto adjusts with it.
    At the moment we have to use 'pricing period' and manually input amounts, and when the base rate is changed then we then have…

    5 votes

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    1 comment  ·  Calendar  ·  Admin →
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  7. When we import Airbnb leads, the base rent is calculated so that base rent + rate multiplier equals the rent total from Airbnb.

    True, we could apply this only to future leads, not past leads, but I don’t see why this would cause an issue to this PM since the total rent is the same.

    It can be treated as a feature request, UV

    2 votes

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    0 comments  ·  Channels  ·  Admin →
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  8. We use Stripe. Booking.com (BDC) payment timeline depends on the cancellation policy. I want to add "Custom" cancellation policy as an option for BDC to allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    6 votes

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    0 comments  ·  Channels  ·  Admin →
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    The cancellation policy for BCOM is currently set on the channel detail page for all properties. You will soon be able to set it on the property detail page, thus choosing a potentially different cancellation policy for each property.

  9. Now that Airbnb and VRBO both have restrictions on the number of characters for Public Name and Long Description, it would be extremely helpful and more streamline to make those adjustments. Instead I'll have to copy and past into a word doc and the paste back into. It's kinda clumsy and time consuming as I have 20+ properties to adjust. Unless I am missing it somewhere. :)

    70 votes

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  10. 4 of my 5 listings are subunits of what I would like to become 2 “whole house” listings

    I want to be able to merge the 4 existing sub listings into 2 additional “whole house” listings, without having to create 2 new listings from scratch.

    1 vote

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  11. It would be nice if there was a way to undo the suggestion though

    2 votes

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    0 comments  ·  Inbox  ·  Admin →
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  12. Right now if I add an "Ongoing/Recurring Adjustment", e.g. monthly on the 1st day, when the day comes, the adjustment will be automatically added and displayed under "One-time Adjustment". It's a bit confusing to me because that one is an ongoing adjustment, not a one-time. I suggest having a separate section to show "Completed Owner Adjustments" (or anything similar name) and not including the "completed" recurring adjustments in the one-time adjustments.

    2 votes

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  13. We have customers that send inquiries and then don't come back to book. I'd like to send an automated email to follow up with them. This email should go out to customers that sent an inquiry but did not book. It should go out 3 days after their inquiry was made. So, if a customer made an inquiry and was sent a quote but 3 days later he still did not book, the email should be sent to that customer automatically (unless the lead was closed).

    4 votes

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  14. It would be nice if the refund in Hostfully would automatically retry so I did not have to remember to manually refund when the balance in Stripe is sufficient.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  15. For some properties, there is a check-in END time. It would be helpful to have a variable that can pull that into the custom templates.

    1 vote

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  16. 1 vote

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  17. 1 vote

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  18. Currently, there's a link to a wikipedia page. A link to the Hostfully help article may be more useful there. As well as links to Airbnb, Vrbo, BDC iCal articles.

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  19. When manually adding leads into Hostfully, can we choose to the lead source instead of showing everything as Hostfully leads? This can help to easily identify the original booking channel for each guest.

    1 vote

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