1989 results found
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Ability to customize sender name for messages
The emails for vrbo for every listing say the sender name is the company name and I think this is adding confusion for travelers. We want to change the sender name for certain properties or templates
2 votes -
Adding digital signature on App
From the hostfully app, when i click on 'check-ins', and choose a guest that then opens the 'booking' page that gives all the reservation details, the only option i have from that page is to 'message'. i would like another option that is 'collect signature'. when clicked on, a box opens where the guest can sign with their finger, and that image saves to their booking details
2 votes -
1 vote
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Have the ability to create payment settings for a specific time
I would like to collect full-payment via Stripe for bookings out of main season, but keep 30 % initial payment and 70% second payment generally.
1 vote -
2 votes
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Able change the text when the minimum stay doesn't match with minimum stay requirement on on Direct booking site
When the guest chooses a date range not match the minimum stay. I want that if the text which potential clients see when there is no availability (for example bc of a minimum stay requirement) can be manipulated. We want to be able to change that text so guests may change their dates or minimum nights.
2 votes -
Add tax options for services
We are legally required to tax services and Add-ons, however, the service provided portal does not allow us to add taxes. Currently we're having to manually build taxes into our pricing for services & Add ons, then our accountant's have to break that information out when the reconcile accounts.
In a perfect world, each property would have a "services tax rate" option, that would apply to any services booked for that property.
10 votes -
Quickbooks 2 way API sync
Have a Quickbooks 2 way sync with data
4 votes -
Ability to choose which credit cards are accepted for BDC
Right now, Hostfully always sends AmericanExpress, Visa, MasterCard, and Discover to Booking.com and this is not modifiable.
2 votes -
DBS hero image to look the same on webpage and phone
It would be nice if the hero image on the webpage worked with the phone image. I created a hero image in Canva. Looks good on webpage, but really bad when you pull up DBS on phone.
3 votes -
Seasonal extended stay discounts that work outside of direct booking.
Need seasonal extended stay discounts that work across channels. Currently only have option for direct booking. My property is in Florida - I want to market it for extended stay during down season only. I do not want the extended stay discount during peak season. For example - I just had a guest book via airbnb for a 13,000.00 discount using the extended stay discount set up at the property level on hostfully. Airbnb allowed me to cancel with a waiver, but they said the would not allow it again. I had to turn off the extended stay discount. I…
5 votes -
Send a message to guests from the order view/ customer info page
I should be able to send a message related to the order from the order screen.
I should also be able to send a guest message from their customer info page.1 vote -
Field to add refund reason.
To have a check box that offers a refund other than just a check box for the refund confirmation.
Maybe even a space to give a reason for that refund so you can refer back to it if there is ever an issue that arises.1 vote -
Options to send messages from mobile Inbox
The preferred method must be "reply in same method as received" This is should default set to "Reply same as received" with and option to change. Also any messages or replies should have a Send Later Option (pop up calendar and time) to encourage working messages replies that may be too late or untimely (midnight text) are NOT good but the guest needs to be answered.
2 votes -
Adding a customized checklist to each guest
I would like the ability to add a checklist to each guest. I currently use a checklist that I mark off for each guest, but it is in excel. I would love to be able to link a checklist to each guest so that I see it within Hostfully and I don't have to go outside of the software to utilize it. Is this possible, or is something like this available within Hostfully now?
1 vote -
Free the DATA!! Leverage "Complex Conditions" to access all relevant data fields. Add # of guests and others
The Complex Conditions could simplify the entire Workflow Trigger process. This one area could handle all current trigger settings. And at a minimum, it should handle triggers for #s of guests, # of Nights, and Average Rent.
Additionally, leveraging the existing "Complex Conditions" model to nearly all fields lead/reservations could be exposed with trigger AND & OR logic. Opening additional data fields and Creating this simple tool allows full utilization of our data to increase our income and guest experience.
3 votes -
Show number of beds on report - booking report or property report
Could you add the new column showing the total number of bedrooms on each listings to the report?
We need to conduct an internal analysis on the performance of each property according to their typology (studios, two-bedroom, three-bedroom, etc.) in order to define different commissions based on the property type. I believe this is the only way to determine it.
1 vote -
Require Billing Zip Code, Address and Card Name in Payment Work Flow (Helps Prevent Fraud)
Right now, the only credit card information asked on the current payment processor work flow is card number, CVC and expiration date. Anyone with a stolen credit card can use this to pay and we have seen an increase in fraud chargebacks.
We are requesting to add additional required fields in the payment page such as billing zip code, billing address, and card name to help filter out some fraud purchases.
5 votes -
Notification for failed trigger
Notification for failed trigger so PM can resend or check what is missing
101 votes -
Message Variable - Decide how the variable show should
Every time that I send out a message template and I don't have the custom variable filled out in the area, it will populate with this: [$INSTAGRAM$].
I want if there wasn't a variable inserted, you could default it to nothing. This is a feature request that I have, please3 votes
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