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1622 results found

  1. Right now, Hostfully always sends AmericanExpress, Visa, MasterCard, and Discover to Booking.com and this is not modifiable.

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  2. Airbnb does automatic translation but I was just trying to do as much of my messaging and tasks through Hostfully as I can instead of having to go back and forth! I’ve been just responding through Airbnb so it would automatically translate what I’m texting instead of having to go through Google translate

    36 votes

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    under review  ·  6 comments  ·  Inbox  ·  Admin →
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  3. The preferred method must be "reply in same method as received" This is should default set to "Reply same as received" with and option to change. Also any messages or replies should have a Send Later Option (pop up calendar and time) to encourage working messages replies that may be too late or untimely (midnight text) are NOT good but the guest needs to be answered.

    2 votes

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    planned  ·  0 comments  ·  Mobile App  ·  Admin →
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  4. Require guests to sign rental agreement before confirming booking.

    9 votes

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  5. 5 votes

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  6. Manage app notifications: a device user can decide what type of notification they get: message, new lead at its basic form, but potentially by property and channels as well.

    11 votes

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    5 comments  ·  Mobile App  ·  Admin →
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    Thanks for the idea. 

    What kind of setting would you need for this app notification mgmt feature?


    - type of app notification: new lead, new message

    - filter to specific channels, specific properties, ...?

  7. I would like the ability to add a checklist to each guest. I currently use a checklist that I mark off for each guest, but it is in excel. I would love to be able to link a checklist to each guest so that I see it within Hostfully and I don't have to go outside of the software to utilize it. Is this possible, or is something like this available within Hostfully now?

    1 vote

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  8. Currently, the Financial Reports shows the Agency percentage as % of gross revenue, but our arrangement is based on the nightly rental only. This requires more manual work to produce reports for the owners.

    It would be great to pre-determine which parts of the revenue is split on a percentage basis (nightly rent) and which go in full to the Agency (say a management fee) or to the Owner (say cleaning fee, if the owner pays that).

    3 votes

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  9. I need a report for all the properties that include all the different princes in each season

    1 vote

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  10. Add number of bedrooms as a search field on the direct booking website

    5 votes

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  11. It would be great if we had the ability to toggle auto communication off for a specific reservation. For multiple reasons, we may not want the system to automatically send any messages at time of booking.

    6 votes

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  12. As a Property Manager I would like reviews from direct booking guests to go into a "pending" status for me to review, edit and approve before posting to my direct booking site or pushing through the reviews API.

    6 votes

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  13. I would like a feature where we can automatically resend an pre-approval to a guest if the preapproval expires

    4 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  14. I want to pull the refund amount after a reservation is canceled in the booking report.

    3 votes

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    Refunds do show in your reports for bookings that have been made via your default payment service provider. But indeed, they don't show for Airbnb bookings for instance.

    We are soon offering a new feature: Order Adjustments and manual transactions.

    This will allow you to manually add a refund that happened in an Airbnb booking for instance.

  15. iCal sync can keep the past reservations. While we use this feature since we use all apple products and for our owners.

    We manage several properties and all of our owners use iCal to view bookings or put blocks on for themselves. We also use this for the cleaning business we run. It allows us to have all of our rental cleanings and bookings in one spot, and allows our customers and clients to add dates themselves, taking the burden off of us. Our rental cleanings don't use Hostfully.

    We are just trying to keep all of our calendar items…

    5 votes

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    under review  ·  0 comments  ·  Calendar  ·  Admin →
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  16. In Kigo, when a guest checked-out the reservation color changed on the calendar. This was very helpful for our front desk staff to quickly see at a glance what units were occupied. It would be great to see similar functionality in Hostfully.

    1 vote

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  17. I would like to set different extra guest fee for different pricing periods

    1 vote

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  18. Support Airbnb booking creation date instead of the date they were imported into Hostfully.

    The imported reservations from Airbnb are showing the lead creation date as the day these reservations were added to Hostfully, not the actual booked-on date. This skews the reports.

    4 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  19. -Add pictures to listings.
    -Be able to make changes to listings.

    2 votes

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    received  ·  1 comment  ·  Mobile App  ·  Admin →
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  20. We'd like to cancel an auto charge for the 2nd payment for a specific guest or change it to x days before check-in under guest level. For now, it's not possible.

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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