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1670 results found

  1. Ability to customize buttons and colors of the booking widjet

    4 votes

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  2. We're in Philippines but SMS messaging does not work for Philippines number so we can only use the Email option for MFA.

    4 votes

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    started  ·  0 comments  ·  Agency Settings  ·  Admin →
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  3. It would be logical if and when a customer is making changes to their reservation, but when a Property Manager is making changes, on the back end, surely there should be prompts asking the editor if they wish to keep existing order and payment detail or adjust order detail to the changed property rate and/or dates? This seems logical to me. If you have multiple leads adjusting reservations for unforeseen circumstances and no warning prompt appears to the property manager when making changes, accounting's books would be a disaster.

    4 votes

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  4. Allow comunication with owners to be in the inbox and also availability to have triggers and templates for owner comunication.

    4 votes

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    1 comment  ·  Inbox  ·  Admin →
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  5. At the moment, reservation booked within 48 hours, and guest can choose the check-in time
    https://help.hostfully.com/en/articles/3811657-partially-allow-booking-requests-on-airbnb

    The check-in time should be visible in the booking request that Airbnb sent, not in Hostfully system. Airbnb does not send anything explicitly to the host stating that the check-in time has changed; however, the reservation request Airbnb sent to the guest does include the check-in time.

    We need Hostfully to request this information thru the API and indicate it somewhere in Hostfully system so we can know before accept or decline the booking request as it's very important information to look at

    4 votes

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    0 comments  ·  Channels  ·  Admin →
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  6. Allow to create new conditional formulas with "Date" as a formatter.

    4 votes

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  7. considered a way that customer statements can be built off of payments and individual transactions instead of the full transaction amount as a whole.offering Property Owner statements based on cash basis reporting

    4 votes

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  8. That'd allow smooth workflow without going back to UI

    4 votes

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    received  ·  0 comments  ·  API  ·  Admin →
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  9. 4 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  10. The error "Incompatible image size or low quality" is unspecific. We would like to know which images are causing the error.

    4 votes

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    1 comment  ·  Channels  ·  Admin →
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  11. When adding service providers, it would be helpful to be able to automatically assign them to every property or property group from the service provider page rather than having to go into each individual property to add them. Or at least an option to automatically give service providers calendar access for every property/multiple properties in one place rather than in each property.

    4 votes

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  12. can we get the actual discount amount? that's what all other PMS do and its easier to use rather than doing calculations (for the user as well)

    4 votes

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    received  ·  0 comments  ·  API  ·  Admin →
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  13. Once I click on sending the owner invite, it disappears and the invite can't be resent. If owners can't find the invite email, they can't log in to Owner Portal. It'd be great to add a tooltip icon saying that the invite can be sent only once. Once the invite link disappears, I want to show the reset password link under that section so I know what to do to regain access for owners and don't need to reach out to support to ask.

    4 votes

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  14. Can we make a system template that is a rental conditions reminder, so it can be sent from the pipeline? Currently, the link can be added the Pre-Arrival from reminder system template, but if the Pre-Arrival form is completed, that it is not possible to send that message from the pipeline anymore.

    4 votes

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  15. At the moment, the rental agreement can only be signed once. We need to send the rental agreement to both the owner and the guest, and have both signatures.

    4 votes

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  16. We have customers that send inquiries and then don't come back to book. I'd like to send an automated email to follow up with them. This email should go out to customers that sent an inquiry but did not book. It should go out 3 days after their inquiry was made. So, if a customer made an inquiry and was sent a quote but 3 days later he still did not book, the email should be sent to that customer automatically (unless the lead was closed).

    4 votes

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  17. Do we have any way on how to run the report for the calendar blocks we have? Thank you!

    4 votes

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  18. Sometimes people need the new message in inbox to be sent to specific team members by property.

    4 votes

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  19. The digital signature box is almost impossible to see. Could it be made a bit darker to make it more obvious where to sign?

    4 votes

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  20. 1/ Transaction Status or Error Notes or Payment Details
    To distinguish a successful transaction from a failed transaction.

    2/ Adding Transaction time would provide the customers the real time when the transactions made, it could be helpful for their reference

    3/ Adding option to filter by channel

    4/ Finally, including the variables (related to a transaction details) in Financial Reports (Enhanced Report) would help save effort for customers switching back and forth checking on the booking details and the transaction details

    4 votes

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