2145 results found

1. Allow Custom Data fields to be used in email subject lines

   Even though you can use custom data fields in the email body, it appears that you cannot use them i the subject line. This seems like an oversight.

   •  

   6 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Inbox  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   received  ·  Michele responded

2. Add Different Public Names to Properties for Different OTA's

   It would be nice to be able to designate separate Public Names for a property, depending on the OTA.

   Each OTA has different requirements/allowances for name length and special characters. Airbnb for instance limits you to 50 characters, while Vrbo allows 80.

   There seems to be no limit to the number of characters Hostfully allows for the public name, and I'm not clear what happens when the name in Hostfully exceeds the OTA's allotment of characters.

   Additionally, the names used on OTA's are often more descriptive/call out amenities, or are optimized in an attempt to make them stand out. For the direct booking site, it would be nice to be able to use more straightforward public names (e.g. Business Name - Location - Cabin #1), especially since this shows up on automated communication/quotes/invoices where the OTA formatted names can look out of place or impede clarity.

   At a minimum it would be nice to be able to enter separate public names for Hostfully, Airbnb, and VRBO.

   It would be nice to be able to designate separate Public Names for a property, depending on the OTA.

   Each OTA has different requirements/allowances for name length and special characters. Airbnb for instance limits you to 50 characters, while Vrbo allows 80.

   There seems to be no limit to the number of characters Hostfully allows for the public name, and I'm not clear what happens when the name in Hostfully exceeds the OTA's allotment of characters.

   Additionally, the names used on OTA's are often more descriptive/call out amenities, or are optimized in an attempt to make them stand out. For… more

   6 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Property settings  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   received  ·  Michele responded

3. Ability to rank the services presented to guests during payment flow

   1. Set the display order for services - It would be nice to be able to sort the order in which add on services are presented to the customer at checkout. Presently the order seems to mirror that of the order they are displayed in the "Edit Provider" backend, however, you cannot adjust the order (the are simply listed in the order created). You can see in the screenshot, in order to get the two "Pet crate Rentals" to show up together, I had to create a second instance of "Pet Crate 2 - Broader services view in the property settings - Rather than just seeing a list of "service providers" with checkboxes, a section that displayed the providers and their services would be super helpful. The ability to toggle on and off those services at a property level would be even more helpful.

   2. Broader services view in the property settings - Rather than just seeing a list of "service providers" with checkboxes, a section that displayed the providers and their services would be super helpful. The ability to toggle on and off those services at a property level would be even more helpful.

   3. Add the ability to delete individual services - At present, you cannot delete services from the edit provider page without deleting the entire provider.

   4. Add an indicator to deactivated services. - At present, while you can deactivate services by click into that services edit page, there is no indication that a service is active or deactivated from the service provider page. An indicator would be nice as a starting point. Even better would be an on/off toggle for each service on the main service provider page. So that you could activate/deactivate services without clicking into them.

   I imagine this would be especially helpful for seasonal rental equipment like pool floats, snorkels, snowshoes, etcetera.

   1. Set the display order for services - It would be nice to be able to sort the order in which add on services are presented to the customer at checkout. Presently the order seems to mirror that of the order they are displayed in the "Edit Provider" backend, however, you cannot adjust the order (the are simply listed in the order created). You can see in the screenshot, in order to get the two "Pet crate Rentals" to show up together, I had to create a second instance of "Pet Crate 2 - Broader services view in the property settings… more

   6 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Direct Booking Site  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   under review  ·  AdminSteph (CTO, Hostfully) responded

   This is great feedback and we're currently designing for it.

4. display under the dates of the calendars the price of the night so that customers can make a good selection.

   several rental sites display the price for each of the days in the calendar, much less of a surprise for the customer.

   6 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Payments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   received  ·  Michele responded

5. Pipeline not showing option to send payment request email until payment due date

   If under property settings 100% of the payment is not collected at the time of reservation (i.e. certain percentage will be due x days prior to checkin), then pipeline won't show the option to "send balance payment request" until the payment due date which is x days prior to checkin date. manager should be able to send the balance payment request ahead of the due date and not wait for the payment due date to send the payment request.

   6 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Payments  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   received  ·  Michele responded

6. On Property Main Settings page, add "Only allow Checkout ON"

   On the Property Main Settings page, add "Only allow Checkout ON" option, currently you can restrict Checkin Days but not checkout days without going to the pricing calendar and manually adding to each day you don't want to allow checkout.

   6 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Property settings  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating
   received  ·  Michele responded

7. "From price" on booking widget

   The pricing on the booking widget is now displayed the total of the nightly rate, including non-optional fees but it's said "per night" which is not correct, as cleaning fee is charged per reservation, not per night. There should be a note saying "all fees included"

   5 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. AI-driven alert system that monitors guest messaging threads during a stay to Keep or Cancel automated reviews

   Feature Summary:
   Request for an AI-driven alert system that monitors guest messaging threads during a stay, flags potentially problematic interactions, and gives the host the ability to keep or cancel a scheduled automated review before it posts to Airbnb or vrbo

   How It Works with a cometitor currently:

   AI analyzes the guest messaging thread in real time during a stay.If a complaint or issue is detected (e.g., "the thermostat isn't working"), the system sends the host a red notification flag alerting them that the stay may be problematic.The host is presented with two options: KEEP or CANCEL the automated review that is scheduled to post to Airbnb.The notification does not auto-cancel the review — it simply surfaces the flag and puts the decision in the host's hands.

   Why It Matters:
   - Review reciprocity logic: When a host leaves a review for a guest, it prompts the guest to leave a review in return. For a bad or questionable stay, posting a review can inadvertently trigger a negative guest review.

   -Hosts currently have no automated signal in Hostfully to catch these situations before a scheduled review goes out.

   -This is a host reputation management use case with direct impact on Airbnb ratings and listing visibility.

   Suggested Hostfully Implementation Notes:

   • AI trigger: Analyze the guest messaging thread for keywords or sentiment indicating a complaint, issue, or dissatisfaction during the stay.

   • Notification: Surface a flag (e.g., in-app alert or email) to the host when a potentially problematic stay is detected.

   • Host action: Present a clear KEEP / CANCEL option for the scheduled automated review — no auto-cancellation; host retains full control.

   -Integration point: This would tie into Hostfully's existing automated review trigger functionality (currently configured under Templates & Triggers, soon to be rebranded as Automations).

   Feature Summary:
   Request for an AI-driven alert system that monitors guest messaging threads during a stay, flags potentially problematic interactions, and gives the host the ability to keep or cancel a scheduled automated review before it posts to Airbnb or vrbo

   How It Works with a cometitor currently:

   AI analyzes the guest messaging thread in real time during a stay.If a complaint or issue is detected (e.g., "the thermostat isn't working"), the system sends the host a red notification flag alerting them that the stay may be problematic.The host is presented with two options: KEEP or CANCEL the automated review… more

   5 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. Native MCP (Model Context Protocol) Server for Hostfully

   As a property manager running 15+ properties, I’m increasingly using AI tools like Claude to automate operations, reporting, and owner communication. An MCP (Model Context Protocol) server would allow those AI tools to connect directly to Hostfully data — pulling live bookings, cleaning schedules, revenue figures, and owner info — without requiring custom API development.
   MCP is becoming the standard protocol for connecting AI assistants to business tools. With it, I could ask an AI assistant “which properties have checkouts this week with no cleaner assigned?” and get a live answer from Hostfully. Right now, that requires manual lookups or developer workarounds.
   Hostfully does connect with Zapier, but the available triggers and actions are limited — it doesn’t expose enough of the platform’s data to build meaningful AI-powered workflows. A native MCP server would change that. Hostfully’s API-first architecture makes this a natural next step, and even a read-only v1 covering bookings, properties, and jobs would be a significant differentiator — making the platform’s existing power accessible to every operator, not just those with a developer on staff.

   As a property manager running 15+ properties, I’m increasingly using AI tools like Claude to automate operations, reporting, and owner communication. An MCP (Model Context Protocol) server would allow those AI tools to connect directly to Hostfully data — pulling live bookings, cleaning schedules, revenue figures, and owner info — without requiring custom API development.
   MCP is becoming the standard protocol for connecting AI assistants to business tools. With it, I could ask an AI assistant “which properties have checkouts this week with no cleaner assigned?” and get a live answer from Hostfully. Right now, that requires manual lookups or… more

   5 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   received  ·  1 comment  ·  API  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Add granular update details to UPDATED_PROPERTY webhook payload

    Currently, when a property is updated, the webhook event UPDATEDPROPERTY is triggered, but the payload only contains the propertyUid and the eventtype. This makes it difficult for integrators to know what changed and which endpoint should be called next.

    I would like the payload to include more granular details about the type of update, for example:

    • Pricing update

    • Photo update

    • Amenities update

    • General property details update

    • Pricing rule update, etc.

    This would allow API users to call only the relevant endpoints instead of fetching all related resources. It improves efficiency, reduces API calls, and provides clarity for event-driven workflows.

    Currently, when a property is updated, the webhook event UPDATEDPROPERTY is triggered, but the payload only contains the propertyUid and the eventtype. This makes it difficult for integrators to know what changed and which endpoint should be called next.

    I would like the payload to include more granular details about the type of update, for example:

    • Pricing update

    • Photo update

    • Amenities update

    • General property details update

    • Pricing rule update, etc.

    This would allow API users to call only the relevant endpoints instead of fetching all related resources. It improves efficiency, reduces API calls, and provides clarity for event-driven… more

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    received  ·  1 comment  ·  API  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. client information

    We have many returning guests or extending stays. Every time we have to fill all the guest data again manually.
    At the previous PMS systems we were use to just choose from the client database and it filled in all data that we had already inserted when the guest came 1st time.

    The system offered the list of most current guests with the starting letters that we had inserted or choice to search in guest database

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Guest Portal  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. Add “Booking Value” as a field in Reports & Analytics

    Currently, analytics show Rental Revenue. However, many owners expect to see the Booking Value, what they actually receive.

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Do not limit an email to only one guest or owner

    be able to use the same account for different profiles under the PMP

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Agency Settings  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Ability to Set Security Deposit for a Single Channel Only

    would like to be able to set the security deposit to work for only one channel, for example Vrbo, without it being pushed to the others

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. Support more date formats for widgets

    Currently our widgets' date format is YYYY/MM/DD, it can have more options for date formats such as MM/DD/YYYY or DD/MM/YYYY

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Widgets and Forms  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. Adding "Or" setting for Triggers - Complex conditions

    Adding "or" setting to Triggers - Complex conditions

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Include leadUid in the response for GET Threads API request
    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  API  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating
    received  ·  AdminKatharina Kauntz (Admin, Hostfully) responded

18. Recall email that went out in error

    I'd love to have the ability to recall email that went out in error.

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Inbox  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Reset Rental agreement

    Allow to reset rental agreement from Lead modal

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. be able to use the scope per total order with all channels when creating a fee

    During onboarding we setup a 4% credit card processing fee to cover the 2.9% Stripe charge and the 1% hostfully charge. These fees are based on the entire amount of the reservation but the way that Hostfully collects only applies to the accommodation fare and nothing else. This fee rule was setup as "per stay", I have since changed it to "entire preservation" but when I did this the mapping drop downs for integration channels blocked out.

    5 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Agency Settings  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating