2274 results found
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Be able to add Tags from review tab to export info in reports, not only from the guest page
Would be great to see the tags in the view on reviews here, if you want to tell dev team for feature requests.
if you have automated rating of guests set up, and guest is unhappy, we can add the tag so that we see in the review screen and cancel the auatomed rating and request for them to review us. The goals is we don't offer unhappy guests more reminders to review US and hopeully not get a negative review.
3 votes -
Ability to translate rules and policy in several languages
In the property setting, only the description page is multilingual.
In fees and conditions, the fees, rules and cancellation policy are only in one language. Which makes the overall listing look unprofessional.3 votes -
Transaction recorded added to Airbnb cancelled bookings
At the moment, Hostfully order displays the amount that Airbnb has refunded for cancelled bookings. But there is no transaction records for those Airbnb cancelled bookings, causing it's a bit confused for us.
If system can add transaction record of amount after Airbnb cancellation refund automatically like for confirmed bookings, it would be helpful.
3 votes -
3 votes
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Separate Inbox thread per booking for Booking.com and Vrbo guests with multiple bookings
At the moment, Hostfully Inbox separates the guest's messaging thread per booking for Airbnb and Hostfully channels only. We would like this feature to work with other channels like Booking.com or Vrbo as well, so that it won't cause confusion.
3 votesGreat news! Hostfully now separates the Inbox message thread per booking for Vrbo. This means, when a Vrbo guest re-books your listing, a new message thread will be created so that the guest or you won't be confused with old messages from the past booking.
More details here: https://help.hostfully.com/en/articles/5412369-communicate-with-guests-through-the-inbox#h_f0510b94fa
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We would like the ability to select and assign multiple photos at once when mapping them to Airbnb rooms, instead of having to do it 1 by 1
We manage 17 houses, each with around 80 photos — mapping them individually is extremely time-consuming. Allowing bulk selection and assignment would significantly improve efficiency and user experience.
3 votes -
Support VCC and Booking.com’s Payments Clarity Package
I manage a vacation rental in Australia using Hostfully with Stripe as our payment processor. We’ve opted in to Payments by Booking.com, so Booking.com collects guest payments and pays us via a virtual credit card. I recently learned about Booking.com’s Payments Clarity Package, which, according to Booking.com, makes details like the virtual credit card’s activation date, current balance and expiration date visible in a connected PMSpartner.booking.com.
However, VCC is not available on HFL.
I want that Hostfully would support Booking.com’s Payments Clarity Package. to have
1/ VCC details and paid‑online indicators appear in Hostfully.2/ Ensure that payments collected via…
3 votes -
Add custom data's format for long text
we see that the formatting didn't work if using custom data as a long text.It can only pull the raw text.
=> We want the custom data - long text can pull the formatting.3 votes -
Enhanced report handles group booking
The report currently pulls all leads and doesn’t have a mechanism to handle group bookings yet. All main booking and sub bookings appear in the report causing incorrect financial statement.
So only main booking should appear in the report, not sub bookings.
3 votes -
Support Multi-Currency Display in Analytics Revenue
Currently, the Analytics page only displays rental revenue in the property's active currency setting. If a property has bookings in multiple currencies (e.g., EUR and USD), only the revenue matching the current property currency is shown. This causes misleading or incomplete financial data, especially for properties that have recently changed currencies or accept international bookings.
Suggestions
1/ Add a currency filter or multi-currency breakdown on the Analytics page
2/ Include all revenue data regardless of currency, with clear labeling
3/ Option to normalize revenue to a single currency (e.g., convert all to USD based on exchange rate)3 votes -
Pin Point exact property location in Direct Booking Site
Right now, the circle in the map shows the area where the property is located. I would like the option to show the exact address with a Pin Point.
3 votes -
CLEANERS POOL AVAILABILITY
Make a pool of available cleaners for a certain property so when the job gets assigned could be sent to someone available and sync to all the cleaners calendar
3 votes -
Enable the ability to set a minimum age requirement for booking.com guests.
It would be useful to set an age minimum for booking.com guests.
3 votes -
Add pre-booking message and sync it with Airbnb
We are currently unable to make changes to the "Pre-booking message" field for Airbnb instant bookings in Airbnb. So it's helpful if we can have this field in Hostfully and sync it with Airbnb.
3 votes -
Option to see which team member sent a inbox message
I need to know if there is an option to show the names of whoever answered in the inbox internally so that we can keep track of things. this is really needed as we have a lot of team meberes
3 votes -
More flexibility in defining Pre-Arrival Forms
Currently in Spain we are having to register every guest over a certain age. The pre arrival form is the only way we can capture this without spending a lot of manhours chasing guests for information.
What I propose is that each section of the form has the ability to add extra boxes of information.
We need the name, I.D. type, I.D. number, expiry date, home address and the list goes on for each guest. So when they select the number of guests, you get multiple input boxes. Currently we get basic information for multiple guests and we need more.…3 votes -
Ability to cc the owner email under "also cc these emails" for custom templates and triggers
Have the ability to CC the 2nd owner email under "also cc these emails" in the owner tab when setting up custom templates and triggers to owners.
3 votes -
Allow HTML in Mobile App custom templates
Currently customized template HTML tags are being removed when sent through the mobile app.
Making us edit the template each time we need to send them.
We need to send the templates in the correct format through the Mobile App
3 votes -
More control over calendar scroll bar
Currently when using the calendar scroll bar, if you move the bar a little too much the calendar skips several months.
Trying to scroll back over the past month places you 3 or 4 months back. It is too sensitive.
3 votes -
Add property name to pre-arrival form
Please add the property name to the pre-arrival form when completed. When I receive the form information by email I cannot see unless I click into the link what property it is for.
It would be extremely helpful as I am managing multiple properties with other managers to know who the form belongs to without having to open the link and then click through the tabs to check the property.
3 votes
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