2143 results found
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Agency-Level Troublesome Guest Blocking
Introduce a centralized system that allows property managers to flag and block problematic guests across all properties within an agency. Currently, guest issues are tracked at the individual property level, allowing repeat offenders to book other listings within the same portfolio.
This feature would enable agencies to mark guests as “Do Not Host” or “High Risk,” add internal notes, and automatically block or flag future booking attempts across all properties. It should also include alerts for flagged guests and team-based permissions for managing guest status.
Problem It Solves:
Prevents repeat negative experiences, reduces financial risk, and eliminates the need for…2 votes -
Add negative adjustments
When we sync hostfully with clearning accounting, we are showing a mis-matched balance and it is because hostfully is counting the whimstay platform fee as income instead of as a fee deducted from the payment. It is inflating our deposit
2 votes -
PIN Code created for Lock-Off reservations: create both codes for each subunit when the master is booked.
The Point Central Integration, generates the codes for the Master unit and for the 2 sub units, as well, which are 2 different properties.
When the Master Unit is booked, the guest only received a code for one subunit, as it's the one selected in the lock of the Master unit, so the code for the other subunit is missing.
The request is to create both codes for each subunit when the master is booked.
In the meantime, there is a workaround shared by the PointCentral Integration Team:
Log in to PointCentral.com
Click on Users
Locate and select the User…2 votes -
Conditional check-in rules based on same-day check-outs
It would be helpful to allow conditional check-in rules, instead of fixed ones.
Example:
Block Sunday check-ins only if there is a same-day check-out (no cleaning available)
But allow Sunday check-ins if the property is already vacant and cleanCurrently, the “Only Check-In On” setting blocks all Sundays, which is too restrictive.
2 votes -
Request for Detailed Agreement Acceptance Logs for Chargeback Prevention
The Acceptance of our Agreement is a legal and binding document from the guest in regards to damage liability and cancellation rules and obligations. Acceptance/esign(accepted online) is the purpose of the guest Accepting our contractual terms and conditions. Without verified proof of Acceptance the guest has no liabilities in a court of law or in regards to a Credit Card Chargeback.
Therefore this is vital to the guest understanding of the terms and conditions and in their liability enforcement.
2 votes -
Been able to have no Review Guest Template
Wanted to have 0 review guest templates but the sign 'You need at least one Guest Review Template' appears when trying to delete the only one.
2 votes -
Improve visibility of upsell options (e.g., pet fees) earlier in the booking flow
Currently, optional upsell items (such as pet fees) are only displayed later in the booking process, around the “Confirm and Continue” or payment stage. This can make them easy for guests to miss.
It would improve the user experience to surface these options earlier in the flow — for example:
After guests input the number of guests
Before clicking “Book Now”
Or as a dropdown/selectable option earlier in the checkout process
This would make upsells more visible and intuitive, and could potentially increase adoption and reduce confusion for guests.
Use case:
Property managers want guests to clearly see and select…2 votes -
Airbnb order breakdown should show discount info
Airbnb order breakdown should shows the base rent, discount and rent amount after the discount. Currently it does not show the discount apply which is confusing.
2 votes -
Support Booking.com Photo Tags
Either add Booking.com photo tags to the Hostfully interface, or update the integration so tags don't get removed when Hostfully syncs the listing with Booking.com.
Right now, tags I add to my listing photos in Booking.com get removed once Hostfully syncs the listing.
2 votes -
Ability to Send Mass SMS to Past Guests
It would be very helpful to have the ability to send a mass SMS message to past guests directly from Hostfully.
Currently, SMS messages can only be sent through reservation-based triggers, but there is no way to broadcast a text message to all previous guests at once.
This feature would allow property managers to easily send direct booking promotions, special offers, or announcements to their past guests via SMS without needing to export contacts and use a third-party texting platform.
2 votes -
manage the order triggers are fired if the have same conditions
manage the order triggers are fired if the have same conditions
2 votes -
Change how checkout restriction dates are shown on booking widget
When a property manager blocks check out on a specific date in the calendar, the booking widget displays that date as grey.
However, the date is not actually unavailable. Guests can still stay that night as part of a longer reservation. The only restriction is that they cannot check out on that date.
This creates confusion for guests because the widget visually suggests the date cannot be booked at all, even though it is still available within a multi night stay.
2 votes -
Option to Create Vendor Lock Codes Without Property Assignment
It would be very helpful to have the ability to create a vendor lock code that remains unassigned to any property by default. This code could then be temporarily assigned to a specific property when the vendor has an appointment and removed once the visit is completed.
Some vendors visit multiple properties frequently. Currently, the workflow requires assigning them to a property in order to save the code, which makes it difficult to keep a reusable vendor code ready for future visits.
Allow the creation of a vendor lock code that is not tied to any property initially.
The code…2 votes -
2 votes
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Property description. PM suggested that our platform should allow more characters in that section.
Be able to add more than 499 characters.
2 votes -
Change “Book Now” Button Label on Direct Booking Site
Please add the option to change the “Book Now” button text to “Check Price” (or allow customizable button text).
Reason:
I manage 24 rental properties, and many guests frequently message me asking for pricing because they are hesitant to click “Book Now.” They assume that clicking the button will immediately confirm or charge a booking, when in reality they just want to check the price first.Allowing hosts to change the button label to something like “Check Price” would make the booking process clearer for guests and reduce unnecessary messages about pricing.
2 votes -
be able to add the "green button" on those system templates that by desing do not have it
example:
Hold Confirmation> system Template> with no green button on the original format
Capture Review> system Template > with green button on the original format
PM wants to modify the original system template format
2 votes -
Be able to set the automated trigger when the booking is confirmed, to create jobs for check out time until check in time of the other guest
When a job is auto created it should be based on the checkout time until check in time of the new guest
2 votes -
Add the ability to have 2 administrators on an account.
My husband and I both own our rentals and both of us need full access to the site. He currently has to log into Hostfully under my email because as an "owner", he can not access everything.
2 votes -
Add the ability to have 2 administrators on an account
My husband and I both own our rentals and both of us need full access to the site. He currently has to log into Hostfully with my email to get full access.
2 votes
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