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1739 results found

  1. Add a trigger condition based on length of stay

    We want to add a tim based condition on the length of stay.

    E.g For a 1 night stay, our check out message is sent out the day the guests check in because it's set for one day before check out. On most stays that works well, however on a single night stay it gets messy because the guests receive check out details before they even get to check in

    2 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  2. Ability to apply rate multiplier = 0 on Lead modal for long-term / mid-term stay

    It would be helpful if there is an option to allow us to zero out the multiplier when needed to get these mid term rentals the exact price we need to.

    For example, a 29-night stay is 2000 but there is a rate multiplier of 4% so I have to enter rent amount as 1923.5 but the total is not exact 2000.

    2 votes

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    received  ·  0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  3. Support more than one cancellation policy (according to the guests lengh of stay)

    2 votes

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    0 comments  ·  Property settings  ·  Admin →
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  4. Ability to turn off system template "Notifying owner of a new booking"

    Ability to turn ff system template "Notifying owner of a new booking" from the messages sent to property owners

    2 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  5. "View" button for Owner Adjustment

    In the Owner Adjustment page, it would be more convenient to have "View" button so we can see the expense with note and attachment without going to "Edit".

    2 votes

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    received  ·  0 comments  ·  Property settings  ·  Admin →
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  6. Improve Charge Automation integration

    Charge Automation has a good product that fills in some gaps Hostfully has. While there is already an integration, the booking flow for direct bookings becomes very clunky if using Charge Automation with Hostfully. This video shows how that could be significantly improved.

    https://www.loom.com/share/29709bca5e9d469fb9fbd635bcfca62a?sid=c791f8a4-e78e-46de-8c3b-17e827d9abe2

    2 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  7. Send pre-filled messages to guests from the dashboard

    I love the analytic information added to the dashboard. I also enjoy the check in and check out on the dashboard for quick reference. It also is more clear than the pipeline if something is missing. But the only negative is when I realize that a step by the guest is missing and try to send a message reminding them to make a payment or fill out pre arrial information or sign the agreement, I have to go to the pipeline to do it. It would save time to be able to do it form the Dashboard. Thank you.

    2 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  8. Have a option to hide the property in central calendar.

    Have a option to hide the property in central calendar.

    2 votes

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    0 comments  ·  Calendar  ·  Admin →
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  9. Add call to action options to custom templates

    It would be really useful to have some call to action options that can be added to the custom templates for guests to be able to click to do things like send WhatsApp, SMS, Call, or email.

    2 votes

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    received  ·  0 comments  ·  Templates and Triggers  ·  Admin →
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  10. Support listing type "entire home" for property type "boutique hotel" on Airbnb

    At the moment, if property type is "boutique hotel", the available listing types are "private room" and "shared room". I want to choose listing type "entire home", so that it's displayed as an entire place, rather than a room on Airbnb. We don't want guests to think it's only a room. It's the entire hotel.

    2 votes

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    started  ·  0 comments  ·  Property settings  ·  Admin →
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  11. Select the most recent reservation to send messages to Vrbo Inbox for returning guests

    it is a design choice, we do not match threads with reservation but guests, and not direct relation to leads. But as an improvement we may select the most recent reservation to send message

    2 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  12. Date choice automation for enhanced reports

    Choose your dates for when you'd like the automation of enhanced reports to be sent out via email / owners portal. E.g. 5th March to start sending out a monthly report.

    2 votes

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    received  ·  0 comments  ·  Reports and Analytics  ·  Admin →
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  13. Ability to import empty icalendars

    I want to able to import calendars into your system via Ical even the calendar was empty.

    2 votes

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    received  ·  0 comments  ·  API  ·  Admin →
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  14. Change Book Now option to Continue.

    Change the text on the button from "Book now" to "Continue". The latter is a more friendly and approachable option.

    2 votes

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    0 comments  ·  Direct Booking Site  ·  Admin →
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  15. Allow user to make multiple selections per Inbox filter

    We have different departments that handle guest messages at different points in time throughout a guests' "stay". For example:
    - Reservation Specialist handles messages and booking modifications prior to a guests' stay.
    - House Manager handles messages from guests in-stay
    - Vacation Designer handles messages from booked guests and in-stay guests

    The inbox should allow the user to make multiple selections in the status and channel filters so that they can focus on the messages that apply to their work. These filters should save until the user changes them (use "apply filter" and "clear filter" logic, similar to the calendar)

    2 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  16. Have ability to turn off System template for specific reservations

    Yes as for our concern, some of our guest did not experience a great stay due to unwanted issues that occur and sometimes issues are out of our control. It would be helful to have an option to turn off specific review request to a guest that booked directly and have experienced an issue.

    I want to turn off system template on some bookings that we don't want to send out the message.

    2 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  17. Change how the order summary shows on payment link

    At the moment, the system is designed to display the rent and fees breakdown in sections. On the order page, we will find sections that outline the rental cost, taxes, and any additional fees, as well as the total amount. The bolded sections represent the total amount, and the breakdown will be listed under each section.

    However, if we have only 1 fee under the Fees section. It will be showing like the guests are being charged twice. While the math is correct, the customer experience of seeing two line items for fees is compromising the experience.

    For example: https://downloads.intercomcdn.com/i/o/971442851/abefbdedf8df5d7e0ed110e6/Screenshot+2024-02-22+at+7_08_25%E2%80%AFPM.png?expires=1709175593&signature=e0b5371acb036469dbe83ca8a605ce72805d623880614a820d699edf4fe3ac60

    …

    2 votes

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    0 comments  ·  Direct Booking Site  ·  Admin →
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  18. "allow booking requests" checkbox for Airbnb should also apply to dates past the booking window

    Airbnb allows this on platform, it should work via API as well

    2 votes

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    0 comments  ·  Channels  ·  Admin →
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  19. Show photo tag as dropdown list

    For the photo tag on photo tab, I need to type the name the same with the tag list. There should be a drop-down for it at least

    2 votes

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    0 comments  ·  Property settings  ·  Admin →
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  20. Arrival and Departure time in Stay details tab defaults to Property Checkin/ Checkout time when adding lead

    When adding a lead, on the 3rd tab "Stay Details", the default Check-in time is 12:00 AM and the default Check-out time is 11:00 AM.

    It is a bit confusing. It's not a natural feeling to save something that looks wrong compared to our settings. So it would be better to have that Arrival and Departure time be default to the checkin / checkout time from Property Settings.

    1. Click Add lead
    2. Select Checkin, Checkout Date and Property
    3. Arrival and Departure time in Stay details tab are changed automatically to the settings of that property.
    2 votes

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    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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