1624 results found
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Extra Guest Fee Per Stay/Reservation for all channels
The way it works for us, is that we have an extra bed for a 3rd guest, with an additional set of sheets and towels. Nothing else changes. So if they stay for a few day with 3 guests instead of 2, I do not need to charge for an extra every night, but just an additional cleaning/laundry fee.
If there would be a way to setup a fee so that it is triggered by number of guests, your fee would work. But currently it seems to be only for nightly on the main page.2 votes -
Ability to customize sender name for messages
The emails for vrbo for every listing say the sender name is the company name and I think this is adding confusion for travelers. We want to change the sender name for certain properties or templates
2 votes -
Adding digital signature on App
From the hostfully app, when i click on 'check-ins', and choose a guest that then opens the 'booking' page that gives all the reservation details, the only option i have from that page is to 'message'. i would like another option that is 'collect signature'. when clicked on, a box opens where the guest can sign with their finger, and that image saves to their booking details
2 votes -
2 votes
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Able change the text when the minimum stay doesn't match with minimum stay requirement on on Direct booking site
When the guest chooses a date range not match the minimum stay. I want that if the text which potential clients see when there is no availability (for example bc of a minimum stay requirement) can be manipulated. We want to be able to change that text so guests may change their dates or minimum nights.
2 votes -
Re-add scheduled emails which have previously been deleted
It would certainly be a handy feature if you could re-add scheduled emails. For example for us, I believe a reason one of the team may have deleted them previously is we were mid-transition into using Hostfully and we didn't want messages going out twice. I'm sure it would useful as well as circumstances can change in which information a guest needs and so it would be helpful to be able to re-add auto messages/emails.
2 votes -
Concatenating First Name and Last Name in reports
I want to concatenate First Name and Last Name columns in reports. however. the current formatter doesn't support "Text" (only Number, Percent and Currency) are available
2 votes -
Integration with Go High Level (https://www.gohighlevel.com/)
Integration with Go High Level
2 votes -
To hide "Send Pre-arrival form reminder" on Pipeline when guest submitted the form
I would like to have the option "Send Pre-arrival form reminder" hidden on Pipeline when my guest already submitted the form.
2 votes -
Options to send messages from mobile Inbox
The preferred method must be "reply in same method as received" This is should default set to "Reply same as received" with and option to change. Also any messages or replies should have a Send Later Option (pop up calendar and time) to encourage working messages replies that may be too late or untimely (midnight text) are NOT good but the guest needs to be answered.
2 votes -
Add listing pictures via mobile app
-Add pictures to listings.
-Be able to make changes to listings.2 votes -
Option to override certain settings to be able to save leads
I would suggest an override button and an adjustment to how this process works.
If I have a customer over the phone that wants to make a payment on an existing reservation and I need to adjust the financials, I should not have to change settings to save the lead. This increases the chance of us not collecting payment or providing great customer service.
I can understand preventing us from changing dates due to overlap, but the whole reservation should not be locked.
We should still be able to adjust names, contact info, add notes, adjust financials, etc.
I would…
2 votes -
Add triggers related to check in and check out times
Adding the ability to send warnings to teams when check out and check in times are not between certain working hours, for example somebody checking in at 22:00 would need special care from the team, thus a notification to their whatsapp a couple of hours from the checkin will be very useful and may prevent problems with the guest
2 votes -
Option to automatically add signature to messages sent through the inbox
For all of my messages to a guest, it would be really nice for my signature below to automatically populate. I am able to add a signature area to all of my templates, but it's not an option from the inbox. I think it looks way more professional than just a short response that comes across more like a text message.
2 votes -
Tax ID number in Agency settings in Enhanced reporting
We'd love to pull Tax ID number in Agency settings in Enhanced reporting since this is something quite important for Australian businesses.
2 votes -
Leave prevent Check-in/Out boxes unchecked when you update the price for the range beyond the booking window
When you update the price for the range beyond the booking window, the 2 boxes to prevent check-in & checkout are ticked. But when the date opens up, or when you extend the booking window, the dates stay prevented for check-in & checkout.
What this does is cause us to not be able to adjust dates ahead of the booking window. We have to wait for the booking window to open and then adjust dates at that time
2 votes -
Shared owner reports would be able to work with both login by domain platform.hostfully.com or PM's custom domain
At the moment, when PM customize a custom domain, the shared reports for owner would not accessible if owner login with Hostfully domain. I would like to have this worked both on my custom domain or Hostfully domain.
2 votes -
Sales Receipt in Quickbooks matches the guest's check-in date
This would make things easier if the client is doing their books on a cash basis vs. an accrual basis.
Currently, the sales receipts are pushed over when the sale is made, not when the cash is received, which is the accrual method.
What I have to do, currently, is adjust every sales receipt to the check-in date. If a guest purchases a stay in 2023, for example, but doesn’t check in until 2024, all of those taxes, fees, rental amounts, etc., paid out to the host have to be adjusted.
Matching the check-in date would automatically put the amounts…2 votes -
Enable more forward looking date criteria for Scheduled Reports
I am trying to create a simple report for cleaners that will list checkout dates for say the next 4 weeks. This will be automatically sent to the cleaners each week.
Currently the scheduler only allow for Last week, last month, this week, this month etc. I need forward looking dates e.g, next 4 weeks, next 3 months
2 votes -
Handle messaging for TripAdvisor channel
At the moment, leads from TA are imported by iCal. And iCal leads are considered as blocks so triggers don't work at all.
It would be much appreciated if we can communicate with TA leads from iCal.
2 votes
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