2274 results found
-
Reviews exports
the number of usecases are infinite. If i can export all of our reviews on all of our properties, all in one csv file, i can feed that to AI, and use that to find opportunities to improve our property, find out what we're doing right, what we're doing wrong, use this to help craft new property titles that highlight our strengths and what people like most about our properties, it can even be used to create custom url links in airbnb. the usefulness for being able to export this is without limit. having to copy and paste each one…
2 votes -
Multi factor authenticator message
would it be possible to change the otp code expiration to be atleast 3 or 4 minutes. 2 minutes is way too short
in case of slow internet or the email system is slow, I sometimes get the email and the code expires
2 votes -
AI Guest Response Generator That Learns Your Voice
I recently switched to Hostfully from another PMS, and one feature I really miss from that platform is an AI response generator. It learns your tone, personality, and communication style over time, so suggested replies actually sound like you—not like generic AI-generated guest messages.
Having AI-generated response suggestions directly within the inbox would be a huge time-saver, especially for hosts and property managers handling lots of guest communication. Ideally, it would learn from your previous messages, guidebook, and other unique documents, so the suggestions become increasingly personalized to your voice.
Would love to see Hostfully add something like this!
2 votes -
Airbnb Payout and Transaction Information
Provide Airbnb payout and transaction information in Hostfully to help customers reconcile Airbnb reservations and payouts with their accounting systems.
- Current situation
Hostfully currently does not capture or expose Airbnb payout-level information such as:
- Payout/settlement ID
- Payout date
- Which reservations or transactions are grouped into each payout
- Transaction-level financial information associated with a payout
Without this information, customers may need to use third-party tools or middleware to retrieve and organize Airbnb payout data for accounting and reconciliation.
- Requested functionality
Add support for Airbnb payout and transaction information in Hostfully, including the ability to identify:
- The payout/settlement associated with a transaction…
2 votes -
2 votes
-
Add a dedicated Vrbo Property Name / Listing Title field
Currently, Hostfully uses the Short Description field as the listing title sent to Vrbo.
It would be helpful to have a dedicated Vrbo Property Name or Vrbo Listing Title field in the Vrbo Settings section instead.
Having a dedicated field would make the mapping clearer and allow to manage their Vrbo listing title independently without having to use the Short Description field for this purpose.
2 votes -
Improve Direct Booking Site
Currently, there are 2 issues I have observed on the Direct Booking site: No Occupancy limits for Infants & Pets to show for the guest when they make a booking, and infants not being added to the booking after being booked.
It would be great if we could enhance these features for the Direct Booking Site.
2 votes -
Ability to not include automated messages in the inbox.
There should be an option to exclude automated messages showing in the inbox as I struggle to keep on top of the messages that need answers to them, these don't as they are automated. You don't need to keep on top of them as they are automated to go - you do however need to answer guest messages.
2 votes -
Ability to set check-in and check-out times to the exact minute
Currently, the Check-in/out time field in the property's Booking Settings only accepts whole hours (for example, 09:00 or 10:00). Times with half-hour intervals, such as 9:30, cannot be entered in the property settings.
It would be great to be able to set up half-hour times.
2 votes -
Security deposit for Booking.com
In Hostfully Agency Setting, Security deposit is set to be collected at booking time. However, it appears on Booking.com as ONARRIVAL because Booking.com does not have the "WHENGUESTBOOKS" value. I have tried to set the security deposit to be collected 7 days before arrival on Extranet, but it will shortly revert back to "ONARRIVAL".
It should support other values like 7 days or 14 days before arrival if the WHENGUESTBOOKS value is not available.
2 votes -
Hide picture per channel or add different pictures per channel
VRBO has restriction on images (no text for example) that airbnb, booking.com and direct website don't have. I'd like to give more information but because VRBO system I can't use certain images even on airbnb or direct. The easy option will be to hide certain images per channel
2 votes -
Offer a choice of Booking.com payment models during the initial registration process.
Hostfully does not currently offer a choice of Booking.com payment models during the initial registration process. When a property is pushed directly from Hostfully, Booking.com appears to create it using the hybrid payment model by default.
Under this model, although the property is enrolled in Booking.com Payments, Booking.com pays PM the full guest payment and then invoices the PM separately for their commission.
This has accounting and VAT implications. Because the full guest payment passes through our business, we effectively receive 100% of the booking revenue before paying Booking.com's commission back. This means we're accounting for VAT on the full…
2 votes -
Ability to map parent-child photos different between OTAs
Under a master-sub setup, Booking.com shows all the photos on a master level and only a few for each child unit.
Would be good to be able to select which photos to include in the Master level and which ones on the child level but filtered by channel. So other channels like Airbnb don't get affected.
2 votes -
Add "Year-To-Date" option in Analytics page
I would like to have the option of "Year-To-Date" date range selector in Analytics page. Currently I can choose this year but that will include also the future bookings. and when I manually choose a date range I'm limited to 3 months at a time.
Having a year-to-date snapshot gives me a good idea of how I'm doing CURRENTLY.
2 votes -
Revenue Projection Report
Have a Revenue Projection report that estimates future revenue, not just revenue from existing bookings.
The current reports are based on confirmed reservations, but it would be very helpful to forecast expected revenue for upcoming months based on property availability, rates, occupancy targets, or other configurable assumptions.
This would make budgeting, cash flow planning, and business forecasting much easier without relying on external spreadsheets.
2 votes -
Improve Fee Editing UI to Better Differentiate Individual vs. Bulk Fee Updates
When editing a fee from an individual property's Fees page, users expect the changes to apply only to that property. However, if the fee is shared across multiple properties, editing it updates all selected properties, and deselecting properties removes the fee instead of creating a property-specific version.
This behavior is not obvious and is made more confusing by the "Selected Properties" label, which does not clearly indicate that the edit is a bulk update.
2 votes -
Custom amenity and Fee/Tax property selection
When you add a custom amenity or fee/tax from ona property page, then you cannot unselect that property from the list.
You need to enter through another property page with that amenity enabled to be able to unselect. Sometimes this doesn't work.
2 votes -
Have a Booking Lead Time for each Channel
Since Vrbo now allows same day reservations and Airbnb has their midnight based rule, this limit the chances to set a booking lead time where the same day reservations aren't allow but the guest can book until the midnight of the day before the check-in-
2 votes -
Improve Enso Security Deposit integration with Booking.com and Vrbo
Property managers using Enso to manage security deposits must disable Hostfully's Security Deposit feature to avoid duplicate collection. However, this also prevents the security deposit from being displayed on Booking.com and Vrbo.
As a result, guests are only informed about the security deposit when Enso contacts them after booking, which can appear suspicious and lead to abandoned verification, support requests, or booking cancellations.
Requested improvement
Allow Booking.com and Vrbo to display the security deposit while Enso remains responsible for collecting and managing it.
This would provide a smoother guest experience and improve the integration between Hostfully and Enso.
2 votes -
Be able to add Whatsapp contact link in the direct booking site.
Please add a floating WhatsApp logo icon so clients can directly text me on WhatsApp
2 votes
- Don't see your idea?