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1709 results found

  1. When viewing a booking in Calendar, I want to have a button to direct to that booking in Pipeline so I can take Pipeline actions like "Send payment reminder" without having to open Pipeline and teaching for the booking again.

    2 votes

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    0 comments  ·  Calendar  ·  Admin →
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  2. Two separate asks I suppose:

    (1) Ability to create a code without an expiration date
    (2) Configure codes for a minimum night stay so that we can tier offers (ex 10% off when you stay 3 nights, 20% off for 10 nights)

    6 votes

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  3. As a paying customer I need to have the information about my subscription charges, I need to understand when is the subscription expiring, what is my balance and how much extra I am paying for adding the properties. By not having a transparent information and not having access to it, I don't have trust to the platform, it is difficult to plan and budget my expenses. It benefits both users and platform to have transparency and
    honesty. This is critical information that should be easily accessible to the users

    8 votes

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  4. Not being able to modify DBS price display for Units once you click from frontpage shows an average price which is higher than half of our year and can turn away guests that are looking for lower prices. This is misleading guests.

    It should be exactly the same as the units that show on the front page.

    2 votes

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  5. Be able to set the trigger for the review post on Airbnb in less than 24 hours.
    Currently, the review post trigger just only allows the setting more than 24 hours after stay ends.

    2 votes

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    0 comments  ·  Reviews  ·  Admin →
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  6. Many cities have city/tourist taxes. It should not only be possible to deposit a city tax per booking or a %-tax, but also one per day and person.

    1 vote

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  7. This option helps connect multiple Vrbo accounts. However, the user interface of this feature in Property Management Platform is not clear and user-friendly for property managers to understand its function. It should be located on the same Vrbo channel page, rather than Third-party agency dropdown and "Listed by" option under property Main Settings. I want this feature to work seamlessly as connecting with multiple Airbnb accounts.

    1 vote

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  8. Currently, we could extract the status of the leads, however, once they become confirmed bookings, there's no way for us to keep track whether they were inquiries or instant booking or booking requests.
    It should be a report to show us the original status of a booking as we want to the conversion % from inquiries/booking requests to confirmed bookings.

    5 votes

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  9. No matter if it is a brand new code or a code that is not expired, as the guest is entering the code it says invalid until the whole code is entered. This makes a lot of guests stop before it is completed and calls that say the code does not work.

    7 votes

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  10. I mean the code can be used for many bookings during the time periods as long as the booking is valid. But each user/email, when making a reservation, can only use that code once.

    2 votes

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  11. Some of our guest names are in Dutch and when we translate the messages to English it also translates the names of our guests.

    1 vote

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    1 comment  ·  Other  ·  Admin →
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  12. I want to have Booking.com listing name the same as my public name. At the moment, it is being capitalized the first letter in each word.

    7 votes

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    under review  ·  0 comments  ·  Channels  ·  Admin →
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  13. Enabling auto-translations of AI-generated responses allows users to communicate seamlessly across language barriers. When activated, the AI bot generates responses in the user's preferred language and automatically translates them into the recipient's language before sending. This feature can be customized to detect the recipient's language and apply the appropriate translation, ensuring that the original tone and intent are preserved. It enhances global communication by allowing users to interact with others in different languages without needing to manually translate messages, making the process efficient and accurate.

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  14. A software feature allowing users to adjust the tone of AI-suggested responses in a messaging inbox would enable users to modify the style and formality of automated replies to better suit the context of their communication. This feature could offer a range of tone options, such as formal, friendly, concise, or casual, which users can select from a dropdown menu or adjust via sliders. Once a tone is selected, the AI instantly rephrases the suggested response to match the desired tone, allowing for real-time preview and customization. This tool enhances communication by ensuring that AI-generated messages align with the user’s…

    1 vote

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  15. At the moment, the rental agreement can only be signed once. We need to send the rental agreement to both the owner and the guest, and have both signatures.

    2 votes

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  16. Hello! I suggest adding the option to enable/disable triggers. Currently, it's quite inconvenient as you can only adjust or delete them. But having the ability to turn them on or off would be helpful. Sometimes, it's necessary to temporarily disable a trigger.

    16 votes

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  17. I want to be able to move Airbnb/Booking.com reservations in Hostfully without adjusting them on the channel sites to optimize my portfolio.

    Sometimes, guests refused to update the reservations in the channels even though the property booked is not their current stays

    3 votes

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  18. Using a channel manager has made things for difficult for me. I now have to handle security deposits, rejected payments, credit card fraud issues, collect- file - pay occupancy tax etc. All this was done by VRBO before I had a channel manager. Can you please get an arrangement with VRBO like you do with Airbnb that they will still provide those services even though we are using you.

    7 votes

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    We are currently looking into this exact implementation where Vrbo will remain the merchant of record for connected PMs. Not that this work has a dependency on Vrbo and the APIs they are planning to provide in 2024 to support this.

  19. I would like to propose a feature enhancement for Hostfully PMS that includes an automated response reminder system. This feature would work similarly to the notification systems found in platforms like Airbnb Inbox or Gmail.

    The system should automatically send a reminder or nudge to the user when there is a lead or message that has not been responded to within a specified timeframe (e.g., 24 hours).

    Customizable Timeframes:
    Users should be able to customize the reminder timeframe to suit their needs (e.g., 12 hours, 24 hours, 48 hours).

    Notification Options:
    The reminder can be sent via email, SMS, or…

    1 vote

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  20. 1 vote

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    0 comments  ·  Other  ·  Admin →
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