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  1. On the set agency pricing periods pop up it would be great if it could show what prices and minimum night stays have already been set, rather than having to look at those dates on the calendar to check them, particularly since on save, the calendar moves back to today, rather than remaining on the 2025 screen.

    2 votes

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  2. At the moment, when we select the "Damage policy options" on Booking.com Extranet, upon next sync, the system was changed and it couldn't have BDC collect SD via PBB.

    I want the option "I want to set up a damage programme that Booking.com will facilitate for me" on "Damage policy options" sticks.

    5 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  3. Sometimes we need to claim money from a guest who does not follow the house rules. For example, we may need to claim extra cleaning fees for a pet and show that pets were not allowed on the furniture.

    Although the house rules are included in the pre-arrival form for guests to check and agree with, there is no way for us to obtain a PDF of it like the rental agreement. This makes it difficult to provide evidence that the guest agreed to our house rules in order to claim the money.

    Therefore, having the ability to download the…

    3 votes

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  4. There needs to be a way to view the calendar on the app without seeing the prices. For example if I'm showing a family member or business contractor my calendar I don't want them seeing what my nightly prices are. On the desktop version it's called "Booking View."

    1 vote

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    0 comments  ·  Mobile  ·  Admin →
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  5. Would be cool if we could have more editing possibility over this pre-arrival form. If we could add some text, for instance if I could add a text-box above the esimated arrival time:
    "Please note that arrival time is possible from 3pm" or if a message could show saying "only from 3pm" for isntance.

    Instead of custom field, if we could chose the way we want to organize info on this pre-arrival form with "drag and drop" of elements.

    16 votes

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  6. In the Pre-Arrival Form yo allow fields for each guest to give government ID details and not just the Primary guest. In Portugal we need to submit the ID details for each guest to a government website.

    Or at least for the custom field to allow for multiple attachments so they can attach their ID's. The former would be better so we do not have to subscribe for another software like Checkin which does that.

    3 votes

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  7. we collect all guest data with pre arrival forms so want that other guest information to be exported to marketing platform.

    Also would like other segmented information on the guest exported.
    Where they stayed property/city
    When they stayed month/ season /date etc
    Dob
    Reason for staying

    So that marketing campaigns can be tagged to specific segments

    Eg you stayed in Stanthorpe last winter book again this year before things get busy

    2 votes

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  8. With the recent changes to Owner Adjustments, we can no longer create an Adjustment with a date in the future. This is very important for us to be able to enter adjustments that we be recognized in the future and don't want to forget to enter it.

    3 votes

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  9. I want to be able to attach PDF file to owner adjustment. It only allows the PNG file for now.

    2 votes

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  10. Currently, there's no field to add Tax rate and to apply the tax per night/stay/hour/person/pet etc..
    It would be great if we can add those fields so PM can have the correct tax on the custom fees applied for Direct Booking site

    5 votes

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  11. At the moment, the condition "Day of the Week is" can only be sent along with the condition "Stay is Active".

    We would like the ability to have "day of the week" messages be sent to our Service Providers regardless of if there's an active stay or not.

    1 vote

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  12. 1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  13. Context
    * Refund issued in the lead order.
    * Guest's impatience regarding the delay in receiving a refund, I cancelled the refund directly in Stripe and transferred the funds to the guest. However, despite the refund status being updated to "failed" in Stripe, the corresponding lead order continued to display the refund as "successful."

    ​Feature Request: I am requesting a feature enhancement that ensures synchronization between the refund status in Stripe and the corresponding lead order. Specifically, when a refund is cancelled directly in Stripe and marked as "failed," this status should be automatically reflected in the lead order.

    4 votes

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    0 comments  ·  Payments  ·  Admin →
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    • Include an Auto Pay enabled status, and the ability to turn on/off the Auto Pay
    • Include the Account Payment begin/end dates.

    These features are standard on virtually all that are subscription-based.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  14. A new integration for Hostfully to send over Pet count to Breezeway can be very helpful so we can see when guests have pets. Pet cleaning turnovers require extra cleaning and take longer. So we need this info to be in Breezeway.

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  15. 1 vote

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  16. the rental conditions are a contract for us. Thus, it is necessary to have paragraphs and basic editing such as align text or use Italic or Bold.

    1 vote

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  17. We use VR Platform for owner accounting and statements, and have some other things for owners that exist outside Hostfully. I want to have all those links in a central place. It would be great if we could add some "quick links" to the owner portal so owners can easily get to those other services.

    2 votes

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    received  ·  2 comments  ·  Owner Portal  ·  Admin →
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  18. Different pre-arrival form for different channel as asking Government ID for Airbnb guests against their terms and conditions.

    3 votes

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  19. This feature would be an option to toggle a reservation where you are anticipating a bad review, therefore delaying your automated guest review from being posted to Airbnb until the final second of the 14-Day Guest Review Period.

    That way when it posts, it is hidden deeper in your listing's reviews if you had other guests stay & review within that 14-day period. The other benefit would be that your review posting last minute will postpone the automated Airbnb message to the guest to leave you a review once it's too late, rather than reminding them to leave you a…

    6 votes

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    received  ·  3 comments  ·  Reviews  ·  Admin →
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