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Property Management Platform - Web

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84 results found

  1. Notification for failed trigger so PM can resend or check what is missing

    50 votes

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  2. Please give us the ability to change the font of the messages templates. I copied and pasted my messages I had stored previously, which are not matching the writing style of the variables such as guest name, and it looks sloppy IMO. Or give us the option to match the variable styles or reset to default maybe?

    38 votes

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  3. My Guests usually encounter an error when they click on the link to view their reservation details. As it turns out, it's because they haven't claimed their Hostfully account (to log in to the Guest Portal).

    As a guest, I should be able to register for guest portal access from the Booking Payment Confirmed email template if iI don’t have an account already so that I can access the link to view the reservation details.

    37 votes

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  4. The sort function for custom templates would be super helpful so that I can see all the templates I have for either a given property or a given step in the guest support process - e.g. arrival, booking etc.

    30 votes

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  5. The "Age" field in the Pre-Arrival form is not mobile friendly. It only shows one digit, so the user can't see the full number they've entered, neither does it show the up/down arrows that you see on the desktop site.

    I've had issues with customers who cannot complete the pre-arrival form because of these issues with the Age field.

    26 votes

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  6. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    22 votes

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  7. If there are dates available to extend the stay (either before or after the dates that the guest initially chose), create the possibility to notify the guest at the last minute, so that they can easily extend their stay if there are available dates before the next guest's booking starts.

    22 votes

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  8. Sometimes some messages failed to be sent due to server errors (Call failed 500, 429, 404). I had to go to Message Log > manually re-fired it. However, it will be better if the system automatically retries the failed messages for these types of errors.

    19 votes

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  9. We should be able to have the pre arrival form (as we have all other communication with guests) in other languages, not only english.

    16 votes

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  10. Currently the "Scheduled Messages" tab only shows guests name. It should indicate for which property the message will be sent.

    14 votes

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  11. Currently there is only one variable for guest's whole phone number.
    Adding another one for last 4 digits of the phone number would be very useful in templates to automate sending automatic access codes to guests. Right now we are using smartbnb for that.

    14 votes

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  12. It would be really helpful to be able to edit guest reviews before they go out to Airbnb guests.

    13 votes

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  13. It would be great to have complex trigger options for "not" completing pre-arrival form or rental agreement.

    Also to have the actions "not" sending check-in instructions if they don't complete them.

    I have a hard time remembering to constantly check my pipeline to see if people haven't paid. It would be nice to know there was a safety net in place in case I don't catch it. And if you dont send them their check-in instructions, they will most definitely give you what you need.

    12 votes

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  14. As a Property Manager, I would like to get as much information as possible about the SMS/Email notification upon receiving a new message. It would be better to know which guest [$GUESTNAME$] is sending the message, from which channel [$LEADCHANNEL$]/which property [$PROPERTYINTERNALNAME$].

    At the moment, only these 2 variables work for trigger event “New Message in Inbox” because the message is thread-oriented. I want more variables to work with this event.

    [$NEWMESSAGECONTENT$]

    [$INBOXTHREADURL$]

    11 votes

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  15. The ability to automatically offer a guest an extended discounted stay or early check-in/check-in if it is available. Currently I do that through Lynx but it doesn't update the reservations in Hostfully nor does it update my cleaning crew. Would be very helpful and allow for a lot of extra upselling!

    11 votes

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  16. -so it can be sent in 15 min or 45 min or at an exact time of day (for reminders)
    eddie@mountainmamahomes.com

    11 votes

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  17. You are currently able to log the number of pets and infants on a property in the reservation process.

    It would be really nice to be able to trigger automated pet-policy emails only to guests who's reservation has a pet associate with it.

    10 votes

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  18. I use [$LEADDEPARTURETIME$] in multiple automated triggers to remind guest of their upcoming check out time.
    Normal time is 11:00am but we do allow for later at times.
    When I use the variable, it just says "11:00" in military time and "13:00" for 1pm.
    The issue is since most are 11:00am.. and it just shows 11:00, guest could push it and you said 11:00, we assumed 11:00pm!
    I could hardcode "AM" in the text, but then when we allow for a late checkout in the afternoon, it would say ex: "13:00AM"... kinda odd.
    If we had the AM/PM…

    10 votes

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  19. Data captured via the Pre-arrival form (such as other guests names) and other information is not be able to be used in a template.

    For example, we have to add each guest over 16 to our guest list for access to the community amenities. We capture this information via the pre-arrival form. Currently I have to manually grab that information from the pre-arrival form and manually send it to the community to add them.

    Ideally, since the pre-arrival form is capturing that information it would be nice to be able to use that in a email template.

    10 votes

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  20. In extra conditions when creating trigger you should be able to tell the system to NOT send trigger IF for example rental agreement has already been signed. NOT send trigger IF for example pre-arrival has already been filled out.

    It makes no sense and it quite annoying for guests to continue to get requests for something that they have already completed, but in order to automate the only way to ensure these important forms are completed is to keep sending reminders regardless if they have already completed the request.

    10 votes

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