1688 results found
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Allow for VRBO payments or show VRBO in the payment link for second payment
A guest booked through VRBO and want to pay through VRBO but I cannot send them a link through VRBO because it says everything is now through our property management. They do not trust the link because it says hostfully instead of vrbo.
It would be good to have the option to process the second payment thorugh VRBO like how the guest sees it for the first one.2 votesWe will soon provide support for Vrbo Payments.
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Ability to edit / delete a service from Lead modal
When a guest submits an inquiry/request, they select the add-ons from the payment flow and those appear in the Lead modal as a Service, which is not editable. However, sometimes we need to adjust that amount or remove it, but we're not able to do that.
I understand we can use "Add line item" with a negative amount to adjust it, but it's not a good route. So if we're about to modify the Service from the Lead modal, it would be much more helpful.
3 votes -
1 vote
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Provide a template variable for number of pets
As a VRM, I want to have a variable to populate number of pets in the template to send to my cleaners.
16 votes -
1 vote
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The ability to resend/reset the Pre Arrival form if guest uploads wrong ID
We are finding that some guests will upload a selfie or a piece of ID without a photo (even after explaining this in the message.)
Currently, we have to contact Hostfully to reset the pre arrival form as we cannot reset it or request that the guest complete it again.3 votes -
Improve Transaction Report
1/ Transaction Status or Error Notes or Payment Details
To distinguish a successful transaction from a failed transaction.2/ Adding Transaction time would provide the customers the real time when the transactions made, it could be helpful for their reference
3/ Adding option to filter by channel
4/ Finally, including the variables (related to a transaction details) in Financial Reports (Enhanced Report) would help save effort for customers switching back and forth checking on the booking details and the transaction details
3 votes -
Have the ability to send a notification that check-in instructions was not sent.
It would be really helpful to be receive a notification that the check-in instructions were not sent to a guest. This may be a little tricky because sometimes the check-in instructions includes extra conditions like, the pre-arrival form is completed, the rental agreement is signed, etc. So if a guest does not do those things, the message will never be scheduled, and hence, this is not a case of a failed trigger because the trigger is preventing the message from going out. Rather, it would be great to have a condition, somehow, that can be set so that the guest…
2 votes -
receipt should display the amount paid and not the reservation total
The receipt should show the actual amount paid by the guest and not the order total. If a guest has a balance left or has not paid for the security deposit, it is inaccurate for their receipt to include this.
7 votes -
Time-based conditions for trigger "Booking inquiry"
We have customers that send inquiries and then don't come back to book. I'd like to send an automated email to follow up with them. This email should go out to customers that sent an inquiry but did not book. It should go out 3 days after their inquiry was made. So, if a customer made an inquiry and was sent a quote but 3 days later he still did not book, the email should be sent to that customer automatically (unless the lead was closed).
2 votes -
Don't push "Public name" of master listing to Booking titles of sub-units if they are different Property IDs
I have different property IDs for master and sub-units, but still want to keep their master-sub relation in Hostfully. It would be great if we don't push Public name of the master listing as property title of my sub-units when they are connected in different property IDs.
7 votes -
Hide Dashboard / Analytics data for specific team members
I don't want my staff to view the metrics shown on the Dashboard and on the Analytics page. I'd like to be able to hide it for specific roles or team members.
2 votes -
Able to skip the 1st first page and have visitors land directly on the second one without having to click the 'see all properties' button
We have a booking page, generated by HF, on our website, currently the flow is
- Guest enter the date > click on "see all properties"
- Then the properties that match with the search date will be able to shown.
- Guest can pick a suitable option from here to book with you.Is there a way to skip' the display of the first page and have visitors land directly on the second one without having to click the 'see all properties' button first?
2 votes -
Rental Conditions: ability to use variables and HTML formatting
In Agency Settings -> Rental Conditions and Property -> Rental Conditions, add the ability to use template variables and HTML formatting.
Some examples of how we could use this:
- Use variables in the Agency Rental Conditions to include property-specific information, allowing us to have a single common text.
- Include specific booking data such as damage waiver, number of nights, the actual guest name, etc.
- The ability to format the conditions makes it far easier for a guest to read and understand.6 votes -
Payment history with a breakdown of payments made by guest and channel the payments came through (stripe, zelle, ach, etch.)
Payment history with a breakdown of payments made by guest and channel the payments came through (stripe, zelle, ach, etch.)
1 vote -
Add condition if the rental agreement has not been signed.
I want to have the trigger condition to send the message out only if the rental agreement has not been signed.
For example, I’m sending out reminder messages to them to sign the rental agreement closer to their stay but I don’t want these to go out if they’ve already signed, so as to not bother them. I’ve been manually deleting these future messages
14 votes -
Have ability to create blocks applied on specific channel
I want to block off dates on some channels didn't know if I could choose specific channels.
For instance, NYE is a big night for us, I would love to only allow direct bookings to book vs all channels...especially the ones where we have to pay such commissions on.6 votesThis would indeed be a great feature and we've been considering it for a while - likely to happen in the near future.
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Ability to label blocks in the calendar
Could the notes from "Blocked By Agency" be used to put a label on that calendar bar?
It would be useful for me to see at a glance why I blocked particular dates, as in this screenshot: I can tell without clicking on the green bar why it is blocked.
3 votes -
Booking updated trigger to indicate exactly what was changed
At the moment, the trigger with condition Booking updated won't recognize what has been changed, because there's no specific condition (e.g booking extended, or guest name change, etc.) to specify that, and all the owners could do is to compare with the previous booking confirmation that they had, with the current information in our custom template.
We want the system to have ability to tell in the message what actually changed.
15 votes -
Auto fill information for returning guests.
There are some repeat guests where we already have their ID and/or their proof of residency documents.
For returning guests or guests who have already sent us the information (eg via email or WhatsAPP prior to a direct booking), we don't want to automatically ask them to send the information again on the pre-arrival form.
22 votes
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