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  1. PM would like for the line items to be displayed as follows, with one line for taxes instead of cleaning fee taxes appearing separately:

    Rent
    Cleaning Fee
    Admin Fee (etc.)
    Tax
    Security Deposit
    TOTAL

    1 vote

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  2. Have the option to create the same trigger as send channel message and email message at once.

    3 votes

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  3. Payment history with a breakdown of payments made by guest and channel the payments came through (stripe, zelle, ach, etch.)

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  4. The calendar on the owner portal should look similar to the PM calendar does. I would like them to be able to see the bookings exact dates, not necessarily names of the person, but the blocks. Their calendar view is very basic and only shows availability instead of full individual blocked dates.

    3 votes

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  5. We would like the possibility to adjust settings to allow same-day bookings on the weekends only and accept 1 day in advance bookings during the week.

    3 votes

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  6. Currently, BDC commission is only tied to the transaction level and the transaction must be processed by a payment processor. This means that reservations paid through payment by booking.com (PBB) or outside of the Hostfully system and manually entered into PMP will not show the commission in the report. I am requesting that the BDC commission be based on the lead level, so that it is always present regardless of payment status or method.

    9 votes

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    under review  ·  0 comments  ·  Channels  ·  Admin →
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  7. I always need to click on the reports under Recent reports to know the date range I've run, which is time consuming. I want the report to show which date range I've chosen under Recent report, so I don't have to click on each of them to know the date range I ran.

    I also need the ability to adjust the name of the recent reports I've run so I can easily trace back in the future (like I can do in my offline folders)

    1 vote

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  8. Guests can be able to schedule the dates and time for upselling items/services by themselves on the direct booking website

    8 votes

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  9. the Statement Variable is not fit for purpose for Owners as it contains Guest data that generates numbers that do not add up intuitively unless you can see the Guest payment, not HOST payout
    // My proposal, rmove the GST (5%) (Alberta, Canada) line item as it is being calculated on the GUEST SERVICE FEE which is NOT shown on the statement and NOT relevant to the HOST payout details. Its relevant for the GUEST PAYOUT details.

    1 vote

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  10. Is there a way to get a notification if we got a booking on a day that has an assigned job?

    An made up example. I have a pest control service scheduled for a property on Nov 15th. I don't want to block that calendar and stop any new booking opportunities.

    If I was to get a booking that included the date of that job, is there a way to receive a notification so that the job can be re assigned to a different day?

    1 vote

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  11. Occaisonally I have to re locate a guest to another property which creates a second set of automated messages/triggers. When scrolling through one can't determine which property they are from and therefore can't delete the appropriate messages (closed reservation/listing)

    1 vote

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  12. At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)

    10 votes

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  13. Can we make a system template that is a rental conditions reminder, so it can be sent from the pipeline? Currently, the link can be added the Pre-Arrival from reminder system template, but if the Pre-Arrival form is completed, that it is not possible to send that message from the pipeline anymore.

    3 votes

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  14. Implementing a small pop-up calendar with quick navigation through months could significantly improve usability. This way, users wouldn’t need to wait for the entire calendar to load or navigate cumbersome month-to-month transitions.

    2 votes

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    0 comments  ·  Calendar  ·  Admin →
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  15. what I'm trying to point out is, that because this is what VRBO sends you, my tax figures are out. This is a problem in that it means I need to make a manual adjustment to ensure my tax figures are correct.

    The solution is to either (1) liaise with VRBO to have this "discount" figure broken down into the 2 separate components when communicated to you, or (2) recognise on the hostfully side that there will always be a tax component, and break it down into the 2x figures based on the property tax rate

    1 vote

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    0 comments  ·  Channels  ·  Admin →
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  16. Have a Custom Template email (discounted ski lift ticket) go to incoming guests but ONLY for winter bookings, for example

    I thought a complex condition would work IF the email could go out 31 days prior to arrival for guests booked for All Properties between Dec 1 and April 15, every year (the ski season in our ski resort town).

    8 votes

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  17. Bulk update amenities via API. Otherwise 5 amenities would require 5 separate calls and that's bad to scale.

    2 votes

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    received  ·  0 comments  ·  API  ·  Admin →
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  18. 1 vote

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  19. Have the ability to send more messages per event (inquiry, cancellations, etc) as currently it limits you to only send one message per event and any future scheduled event messages will be cancelled out. This way we can follow up on inquiries as many times as we want

    1 vote

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  20. We have canceled the booking and issued a partial refund via Stripe. A record of this refund transaction has been added to Hostfully.

    However, the View Order page currently displays a confusing calculation of the total amount, amount paid, and balance due. Since the booking is canceled, the "Balance Due" field should no longer be visible.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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