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1761 results found

  1. Adding a notes section for reservations in the Owner Portal so owner's can see in real time notes from PM whether it's changed 5 minutes before the reservation or 1 day before, etc.

    4 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  2. It would be so helpful if we could create a new color code for the calendar so we can know when we transfer somebody over that block has a specific color so we know that it’s not a block that is a transfer from another property

    1 vote

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    0 comments  ·  Calendar  ·  Admin →
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  3. it'd a crutial feature for us. To export the transactions to an accounting software, I need to be able to build enhanced report templates that contain a column with the real transaction date for all types of payment methods. The fact that we cannot specify the exact date of a payment that has arrived on our bank account by other means than credit card is really problematic.

    3 votes

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    0 comments  ·  Payments  ·  Admin →
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  4. I would like to adjust those following:

    On the page where guest enters their credit card information, it says at the bottom: "To cancel your reservation please email {email} or call {phone number}. Can we please remove this? Don't think it's necessary to talk about cancellations before they even book.

    1. On the page where guest enters their credit card information, the CTA is "place your order". Can we please change this copy to reflect STR e-commerce best practices? "Place your order" is more appropriate when the customer is buying a physical product to be sent to their home...doesn't fit for…
    2 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  5. 21 votes

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  6. Being able to drag and drop bookings from one apartment to another in the calendar is a great addition

    3 votes

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  7. Can we get a Wynd Noise monitoring integration?

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  8. It would be awesome to have that feature rather than creating a report for each property one by one. We have over 100 properties and it's very time-consuming.

    1 vote

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  9. 2 votes

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  10. For now, we're advised by Cedric that the Security deposit is not included in the total amount on the order page but when guests click Book now button > lead to process the payment > they will need to pay the correct amount with SD included. The reason why we don't include the SD is to avoid having a large total, but guests still need to pay for it.

    That is not an acceptable reason as it's still misleading to the guests. Why include the SD in the breakdown if you're not going to include it in the total. We…

    2 votes

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  11. It would certainly be a handy feature if you could re-add scheduled emails. For example for us, I believe a reason one of the team may have deleted them previously is we were mid-transition into using Hostfully and we didn't want messages going out twice. I'm sure it would useful as well as circumstances can change in which information a guest needs and so it would be helpful to be able to re-add auto messages/emails.

    3 votes

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  12. If I try to delete the security deposit. When I click on "update property" the security deposit is "filled" again. when I delete the security deposit and left it blank, it returns to the last amount after update it.
    So, when I put "0" (zero) it changed. I believe that the system should understand when it is blank, it is zero.

    If it is blank, it is zero or "not applied" for the property. It is not necessary an additional step to set the option to zero. If we left blank, system should understand that I don't want this option…

    1 vote

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  13. Right now, one of our client's properties that we manage is listed at the bottom of the direct book site on the left side when scrolling properties. While our properties that we own are listed above. I'd like to be able to move this property up the left side that shows all properties.

    6 votes

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  14. As an agency that lists vacation rentals on Booking.com, I want to ensure that the payment flow is SCA compliant. Right now, some payments from guests fail due to the integration not handling 3D Secure authentication and is not SCA compliant.

    10 votes

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    4 comments  ·  Channels  ·  Admin →
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  15. We would like to automate our guest notifications about when to take out the trash and do other day-sensitive communications.

    9 votes

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  16. When you are searching properties on the mobile view, the (next) page buttons 1, 2, 3 are ONLY at the top - they should also be at the bottom. Reason

    1) It is more convenient than scrolling all the way back to the top and
    2) When guests get to the bottom they think that is it

    Also, in the search bar, you should include a search perimeter for Complex or property descriptions. So if someone is looking specifically for a rental in "Sunrise" condo, they don't have to go thru 10 pages to find it.

    1 vote

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    0 comments  ·  Mobile App  ·  Admin →
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  17. After adding the lead details, dates and fees, client information, dates, amenities, and payment conditions.
    I want to be able to generate a PDF file of exactly all the info that is on the website.

    1 vote

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  18. At the moment, we don't have any condition to filter out booking inquiry with unavailable dates so we can automate the booking inquiry sending process for those type of guests.

    I can figure out the template side, but not the trigger side.

    I get a lot of inquiries from non-Airbnb guests for dates that aren’t available at the specific property, but are available at similar properties. I don’t always manually reply until hours later, when it’s too late.

    1 vote

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  19. I currently have a report called master owner report. I use vacation rent payment which takes a range of 3.5 - 3.99% for processing and I need that subtracted from the total payment before it is divided by 80% and 20% for owner and manager.
    the processing fee is not always 3.99%. it is 3.99% for American Express cards but 3.5% for all other cards.

    It would be great to have processing fee variable supports for payment processor VRP

    2 votes

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  20. As a PM, I would like the note that contains the Hostfully UID to be removed from the Airbnb calendar when the reservation/block is cancelled or removed so that the calendar on Airbnb is clear.

    From the attached screenshot, the open date has the note Block uid=…., which is confusing. It makes me think that the date is not available while it is.

    14 votes

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    under review  ·  0 comments  ·  Channels  ·  Admin →
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