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1629 results found

  1. For the new DBS, it shows full Agency information, including Agency name, phone number and website. I don't want my phone number to be shown there. I'd be better if we can adjust what can be shown on the footer.

    2 votes

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  2. We'd love to have a feature to show the payment processing fee and Hostfully processing fee on the order directly so we can easily subtract both fees when refunding the guests

    3 votes

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  3. When I change the rent manually on Pipeline, I want the rent I input manually to remain the same when I change the number of guest, as long as it's not exceeding the base guest.

    For example. my base guest is 10, I changed the rent to $100 manually on Pipeline. When I edit the lead once more with number of guests = 2 (which is <10), I expect the rate $100 to be kept, instead of the (dynamic) rate on pricing tab.

    1 vote

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  4. I want to apply a fee that calculates from the TOTAL (including taxes and security deposit) and not the subtotal.

    For example, we need to implement a 5% fee on direct bookings but the one we have now doesn't include taxes and the security deposit when it calculates the 5%.

    11 votes

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  5. As a property manager I need to ensure that I have a payment processor assigned to every property so that guests can successfully pay for a booking

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Currently, when an Airbnb guest cancels their stay outside of their free cancellation period (ours is Firm), the reservation is not updated with the correct payout information. We need to capture the cancelled bookings earnings in our reports.

    We tried to used the filter in reports to not screen the Cancelled Lead status. This was not a fix because in doing this the total cost of the reservation is displayed rather than the actual payout after the cancelation policy was applied, so, the total cost of the cancelled booking is included in the earnings report, obviously not good.
    I also…

    29 votes

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  7. with the complex condition, I want to have the booking hold end event in the time-based event to sent the notify for my guest.
    It should be:
    - Complex condition
    => After the hold end
    [less than or equal to], or [equal to], or [greater than or equal to] [number] of days

    3 votes

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  8. 2 votes

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  9. I need to export the addresses of all my guests along with their names and booking information. We need this for marketing purposes.

    2 votes

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  10. Currently new Airbnb Guest reviews show at the end of the list, this requires an extra click or more to get to reviews for current guests. If they were sorted so the newest Guest reviews showed at the top of page 1, old reviews can continue to be pushed back to pages 2 and beyond since it is rare to have a need to review them.

    1 vote

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  11. 4 votes

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  12. 2 votes

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  13. The receipt should show the actual amount paid by the guest and not the order total. If a guest has a balance left or has not paid for the security deposit, it is inaccurate for their receipt to include this.

    8 votes

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  14. will Hostfully send us an alert if the pricing update or calendar synch fails in the future? We need to get an alert if there is an issue

    5 votes

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  15. I would like to have different listing names for Booking.com and Airbnb channels, for sales purposes.

    At the moment, they both are pushed from the same public name field.

    2 votes

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  16. 1 vote

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    0 comments  ·  Channels  ·  Admin →
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  17. 29 votes

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  18. I have different property IDs for master and sub-units, but still want to keep their master-sub relation in Hostfully. It would be great if we don't push Public name of the master listing as property title of my sub-units when they are connected in different property IDs.

    12 votes

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    received  ·  1 comment  ·  Channels  ·  Admin →
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  19. Since Taxes are managed by Booking.com, sometimes we don't acknowledge it until reading the article. It'd be great to have a note stating "Booking.com will not take any taxes out until you set them up with Booking.com" so It can be better informative.

    1 vote

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  20. I want to see the discount that is applied to a booking in the lead modal so that I can know that they're working.

    3 votes

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