1767 results found
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More flexibility to split the charge into more than 2 payments
Hi team,
At the moment, the system doesn't support splitting 2nd payment into 2 or more payments.
As a workaround, users should:
1. Create manual payment link from Stripe > send to the guest
2. Once the guest pays, Record a payment manually from Pipeline
3. When the 2nd payment is due, the payment link will be sent to the guest with the correct amountThat seems like a very overly-complicated way to handle this very simple use case. We would love to have an option to bill card on file and apply to balance feature to the platform.
7 votes -
Having report variable for Booking Lead Time (subtracting the booked date from the check-in date)
No I am trying to see the number of days inbetween the date the reservation was booked, and the check-in date. This is called "booking window" or "lead time"
7 votes -
Combining the updated email inbox thread with the initial one.
When I change the guest email on pipeline > click on the send message button. I want the original thread (with the initial email) combined with the new thread (with the updated email). It should not open a new thread with no message inside. Thank you.
7 votes -
Apply One-time discount code for different guests
As a VRM, I want to add a discount code to send to all past guests which they can only redeem once.
7 votes -
Early Check-in times auto update integration partners.
Have the early check-in updates filter through to the integration partners to avoid having to manually make adjustments.
7 votes -
Customize the availability on different channels
As a PM, I would like to be able to block dates on all the OTAs except the direct booking site.
The ability to customize the availability on different channels should be possible.
7 votesThis is a feature we have been planning to support for a while. We'll keep you posted as the analysis for it moves along.
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Make pre-arrival forms able to be edited for change after submitted, by hosts
Make pre-arrival forms able to be edited for change after submitted, by hosts
7 votes -
Remove & archive blocks rather than delete them, add change-log feature to blocks
Currently when blocks are deleted, there is no record that they ever existed.
This presents an issue if a block is removed erroneously, there is no way to recover the block, or see when the block was removed or by whom.
Further, for active blocks, it is not possible to see who created a block, when the block was created, or if a block has been changed.
What I'd like to see is:
1) Blocks display what user created them and when.
2) Blocks include a log of changes, that include the date of the change, what the change was,…7 votesThanks for your feedback - we can certainly address the labelling of blocks with creator name and creation time in a first phase.
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Seasonal discounts for extended stay
It would be great to offer extended stay discounts that are seasonal so we may use them for the low season. We have interest from guest originating in cold climates to come stay at our property in Florida during the winter months. Currently hostfully allows extended stay discounts but I can not apply that to certain times of year - currently only appears to be on an annual basis. I just had a guest book our property using the extended stay discount during peak season which resulted in a 13,000.00 discount.
7 votesHello Richard, have you tried using the discount code feature we provide? You can create discount codes that are only valid at particular times of the year. You can decide to grant those codes only to guest who extend their stay, or any particular rules you'd want to apply.
You can learn more about discount codes at https://help.hostfully.com/en/articles/4128686-using-booking-discount-codes
Hope this helps.
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We need Hostfully to interact and sync to Airbnb's new Virtual Tour option.
Airbnb has a new Virtual Tour option where pictures are assigned to rooms and then a sort of virtual tour is available for guests. Hostfully doesn't support this function at this time. Unfortunately, one of their new very popular filters is properties with a virtual tour. This means that we are not showing up on this filter.
7 votesHello Heather,
It does not look like Airbnb supports this feature at the moment. Here's an extract from an article on their site:
"Airbnb currently doesn’t support embedding virtual tours into your listing. You’ll have to upload your virtual tour elsewhere and direct your visitors there. You can add a URL of that site in the description, which travelers can copy and paste into their browser, or a QR Code in the image gallery that they can scan."
Do you have more information, or do you have an article or screenshot that details this feature? Please let us know.
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Allow booking guests to filter properties by amenity
After guest count (i.e. finding a place large enough for their group) the next most important thing to a would-be guest when searching for a property is that it has the amenities they are looking for. Right now, people have no way of knowing which properties have their preferred amenities other than clicking into each property and searching around for it in the listing details or photos. This is painful and makes for a poor experience!
Guests need to be able to filter properties based on amenities. To avoid having that get too unruly, you could start with just the…
7 votes -
Discount code - Have Validity Range Include Start and End Dates
As a VRM I would like the discount code dates ranges to be inclusive of the start and end dates so that it is very clear to me what the valid dates are.
Right now, the valid date range doesn't include the Start and End dates.
7 votes -
Adjust workflow so that HelloSign contract is sent when we put emails manually for Airbnb reservations
As a PM I would like the HelloSign contract to be sent automatically when I manually enter the guest email address to the reservation.
When a new booking comes in we don’t always have the guest's email. In this case, the PM can manually add the guest's email. On update, then Hostfully should send the HelloSign contract.
We don’t always have the guest's email address because of the change in how Airbnb handles email. The PMP needs to update the HelloSign process so that we can manually enter the email address of the lead and that will trigger the HelloSign…
7 votes -
Leads to automatically expire and close after a certain amount of time
Please add option where you can set a time for leads to automatically close. This way quotes/leads are not left active forever. We do a lot of direct quotes/leads and it is not always possible to go and manually close each lead/quote and it's time consuming. Thank you.
7 votes -
Email
Make both Email addresses for a guest, (Client information) active. Not just the one with a red star. This is so if two guest want to get all notices, both emails will get them.
7 votes -
Enable booking statuses and the payment amount on the Guest Portal
Guests would like to have the ability to see the booking statuses such as Inquiry or Confirmed. They also would like to see how much they have paid and the outstanding balance prior to arrival.
7 votes -
Improve placement of the "Show details" link
On the Booking page, can you move the link placement of "show details" to be directly under the quoted rate? Guests who want the rate breakdown overlook this awesome feature because the Book Now button is more prominent. Then they click the Book Now to see the rate breakdown when they are just trying to figure out date and rates.
7 votes -
Changing layout of featured properties on website
On the website it only allows you to have 4 featured properties. The only thing that is bothering me with it is how it is displayed on the website. Its not 2 x 2 or 4 in one row. Its always 3 on top and 1 on bottom. It looks really unattractive on the website, there should be a way to fix that or add two more featured properties so it can be 3 x 3.
7 votes -
QuickBooks Payments integration
QB Payments offers the most affordable online payment option for guests.
Swipe/tap/dip - 2.4% + 25¢
Keyed - 3.4% + 25¢
Online invoice - 2.9% + 25¢
ACH - 1% (max $10)7 votes -
Expand color customization of the Direct Booking Site
It would be helpful if we can make the key color of the direct booking site customizable. This color would modify the Activate State of the Tabs (Calendar, Map, Reviews, etc), the book now, the calendar booked dates, the stars and subtext for reviews. These are all currently a green. Currently the Book now button on the widget is also more like a Cyan than the green used in other areas. All these colors should be consistent and ideally adjustable on the Direct Booking site settings. We can do this if we use widgets separately, but unable to customize within…
7 votes
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