2092 results found

1. Extend Hold for Direct Booking Reservation by Custom Options

   I would love to be able to choose for how long I extend an individual reservation hold. Instead of the flat agency setting (currently set to 24hrs), it would be good to have a a few custom buttons to extend for 1hr, 12 hrs, 24 hrs (and ability to customise each preset)

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   0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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2. Support transaction-based webhooks

   If Hostfully could consider a balance update as something to trigger the BOOKING_UPDATED webhook.

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   0 comments  ·  API  ·  Delete…  ·  Admin →
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3. [Single Calendar] Add filter to be able to see active properties in the dropdown list

   Use case:
   User has 96 properties
   - 73 active
   - 23 inactive

   while the central calendar can present correctly (73/96 active properties) with the filter ACTIVE properties which is good view

   Issue on the single calendar view with the property list dropdown with no filter so it is expected to see all properties in the dropdown list (96/96) and it causes an inconvenient situation when the inactive properties show in the list.
   => want to add filter to be able to see only active properties in the dropdown list

   2 votes

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   0 comments  ·  Calendar  ·  Delete…  ·  Admin →
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4. Display Taxes Separately from Fees During Direct Booking Checkout Flow

   Currently, taxes added to a property are displayed as fees during the Direct Booking Site checkout flow.

   Taxes should appear under a dedicated “Taxes” section/label instead of being grouped together with fees. This would provide clearer pricing transparency for guests and help differentiate mandatory government taxes from property-specific fees.

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   0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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5. Be able to apply the Pricing Rules to more channels

   Currently, we can only set pricing rules (bottom of the property's Pricing page) to Direct Bookings, Airbnb, Vrbo and HVMI. It would be convenient to do things here:
   1. Select the channels to apply the rules to.
   2. Select all the channels that Hostfully integrates with.

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   1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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6. AI-driven alert system that monitors guest messaging threads during a stay to Keep or Cancel automated reviews

   Feature Summary:
   Request for an AI-driven alert system that monitors guest messaging threads during a stay, flags potentially problematic interactions, and gives the host the ability to keep or cancel a scheduled automated review before it posts to Airbnb or vrbo

   How It Works with a cometitor currently:

   AI analyzes the guest messaging thread in real time during a stay.If a complaint or issue is detected (e.g., "the thermostat isn't working"), the system sends the host a red notification flag alerting them that the stay may be problematic.The host is presented with two options: KEEP or CANCEL the automated review that is scheduled to post to Airbnb.The notification does not auto-cancel the review — it simply surfaces the flag and puts the decision in the host's hands.

   Why It Matters:
   - Review reciprocity logic: When a host leaves a review for a guest, it prompts the guest to leave a review in return. For a bad or questionable stay, posting a review can inadvertently trigger a negative guest review.

   -Hosts currently have no automated signal in Hostfully to catch these situations before a scheduled review goes out.

   -This is a host reputation management use case with direct impact on Airbnb ratings and listing visibility.

   Suggested Hostfully Implementation Notes:

   • AI trigger: Analyze the guest messaging thread for keywords or sentiment indicating a complaint, issue, or dissatisfaction during the stay.

   • Notification: Surface a flag (e.g., in-app alert or email) to the host when a potentially problematic stay is detected.

   • Host action: Present a clear KEEP / CANCEL option for the scheduled automated review — no auto-cancellation; host retains full control.

   -Integration point: This would tie into Hostfully's existing automated review trigger functionality (currently configured under Templates & Triggers, soon to be rebranded as Automations).

   Feature Summary:
   Request for an AI-driven alert system that monitors guest messaging threads during a stay, flags potentially problematic interactions, and gives the host the ability to keep or cancel a scheduled automated review before it posts to Airbnb or vrbo

   How It Works with a cometitor currently:

   AI analyzes the guest messaging thread in real time during a stay.If a complaint or issue is detected (e.g., "the thermostat isn't working"), the system sends the host a red notification flag alerting them that the stay may be problematic.The host is presented with two options: KEEP or CANCEL the automated review… more

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   1 comment  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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7. Option to remove “Avg / night” green price bubble from website/map view

   PM would like to request the ability to remove or hide the green “Avg / night” price bubble that appears on the website map/listing view.

   Currently, this element is system-generated and there is no option in settings to disable it. In some cases, it affects the visual presentation of the listings and we would like more flexibility to control whether this pricing badge is shown or hidden.

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   0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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8. Improve guest receipts

   Right now, the only option to send our guest's receipts is to create a template with the [$ORDER_STATEMENT$] variable but it doesn't populate crucial information like dates, guest's name, property name, transaction number, etc.

   Would be nice to see an improvement here.

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   0 comments  ·  Inbox  ·  Delete…  ·  Admin →
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9. Separate Damage Deposit and Rent Charges

   I want 2 charges 1 for damage deposit, 1 for the rental amount not 1 charge total

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   0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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10. email address from client information tab should be automatically updated with email added to the pre-arrival

    email address from client information tab should be automatically updated with email added to the pre-arrival

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    0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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11. Add negative adjustments

    When we sync hostfully with clearning accounting, we are showing a mis-matched balance and it is because hostfully is counting the whimstay platform fee as income instead of as a fee deducted from the payment. It is inflating our deposit

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    0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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12. Add a channel-specific custom text field for cancellation policy explanations

    Currently, cancellation policy notes must be added in shared fields like descriptions or rental conditions. It would be very helpful to have a dedicated field where users can add explanatory cancellation policy text for specific channels only, especially Vrbo, without affecting content shown on Airbnb, direct booking site, or other channels.

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    received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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13. PIN Code created for Lock-Off reservations: create both codes for each subunit when the master is booked.

    The Point Central Integration, generates the codes for the Master unit and for the 2 sub units, as well, which are 2 different properties.

    When the Master Unit is booked, the guest only received a code for one subunit, as it's the one selected in the lock of the Master unit, so the code for the other subunit is missing.

    The request is to create both codes for each subunit when the master is booked.

    In the meantime, there is a workaround shared by the PointCentral Integration Team:

    Log in to PointCentral.com
    Click on Users
    Locate and select the User Profile
    Click Access Type
    Select All Access for the additional unit
    Click Save

    This will allow the user to access both units using the same code.

    The Point Central Integration, generates the codes for the Master unit and for the 2 sub units, as well, which are 2 different properties.

    When the Master Unit is booked, the guest only received a code for one subunit, as it's the one selected in the lock of the Master unit, so the code for the other subunit is missing.

    The request is to create both codes for each subunit when the master is booked.

    In the meantime, there is a workaround shared by the PointCentral Integration Team:

    Log in to PointCentral.com
    Click on Users
    Locate and select the User… more

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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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14. promo code

    Can we create an option to choose the promo code to be valid for 3 reservations? That way, it would match the 20% off new listing promo on Airbnb and it could be applied to our direct booking website easily.... will help with marketing for booking direct.

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    0 comments  ·  Discount Codes  ·  Delete…  ·  Admin →
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15. Request for Detailed Agreement Acceptance Logs for Chargeback Prevention

    The Acceptance of our Agreement is a legal and binding document from the guest in regards to damage liability and cancellation rules and obligations. Acceptance/esign(accepted online) is the purpose of the guest Accepting our contractual terms and conditions. Without verified proof of Acceptance the guest has no liabilities in a court of law or in regards to a Credit Card Chargeback.

    Therefore this is vital to the guest understanding of the terms and conditions and in their liability enforcement.

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    0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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16. Been able to have no Review Guest Template

    Wanted to have 0 review guest templates but the sign 'You need at least one Guest Review Template' appears when trying to delete the only one.

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    0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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17. Improve visibility of upsell options (e.g., pet fees) earlier in the booking flow

    Currently, optional upsell items (such as pet fees) are only displayed later in the booking process, around the “Confirm and Continue” or payment stage. This can make them easy for guests to miss.

    It would improve the user experience to surface these options earlier in the flow — for example:

    After guests input the number of guests

    Before clicking “Book Now”

    Or as a dropdown/selectable option earlier in the checkout process

    This would make upsells more visible and intuitive, and could potentially increase adoption and reduce confusion for guests.

    Use case:
    Property managers want guests to clearly see and select optional add-ons (like pet fees) earlier in the booking journey, rather than only at the final confirmation/payment step.

    Currently, optional upsell items (such as pet fees) are only displayed later in the booking process, around the “Confirm and Continue” or payment stage. This can make them easy for guests to miss.

    It would improve the user experience to surface these options earlier in the flow — for example:

    After guests input the number of guests

    Before clicking “Book Now”

    Or as a dropdown/selectable option earlier in the checkout process

    This would make upsells more visible and intuitive, and could potentially increase adoption and reduce confusion for guests.

    Use case:
    Property managers want guests to clearly see and select… more

    2 votes

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    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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18. Aibility to book multiple properties/ rooms at once
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    0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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19. Airbnb order breakdown should show discount info

    Airbnb order breakdown should shows the base rent, discount and rent amount after the discount. Currently it does not show the discount apply which is confusing.

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    0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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20. Support Booking.com Photo Tags

    Either add Booking.com photo tags to the Hostfully interface, or update the integration so tags don't get removed when Hostfully syncs the listing with Booking.com.

    Right now, tags I add to my listing photos in Booking.com get removed once Hostfully syncs the listing.

    2 votes

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    received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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