2258 results found
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Option to not require email when creating a lead
I still would like to raise the request to change the obligation to fill the email address.
If platforms provide their internal address - it is ok for system to take it. But even they are not releasing the real address of the guest.
every dummy email is wasting of our time to fill it and can cause some issues to release information and data somewhere that we have no control where it will end up
2 votes -
2 votes
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Allow Booking agents, property sales managers and assosciates to see and manage templates and triggers.
Allow Booking agents, property sales managers and assosciates to see and manage templates and triggers.
2 votes -
Configurable Resolution Line Items for Trust Accounting & Reporting
DESCRIPTION
Introduce configurable resolution transaction line items that allow Airbnb (and other OTA) resolution amounts to be split into distinct, clearly defined entries for accurate reporting and trust accounting integrations. This should also apply to cancelled reservations with partial payments, where manual allocation is often required.PROBLEM
Resolution amounts and partial payments from cancelled reservations are currently recorded as single transactions. This does not allow separation between owner revenue, manager revenue, or mixed allocations, which is required for compliant trust accounting and accurate financial reporting.IMPACT
- Incorrect or incomplete mapping when integrating with trust accounting systems such as VR…2 votes -
Monthly Breakdown Within Owner Reports
Currently, users can generate owner reports for either: A single month, or
a custom date range spanning multiple monthsHowever, when generating a report for a multi-month period (for example, December–February), the data is aggregated into one combined report. There is no way to view or export the same report with a clear separation of data by month within that period. I'd like to have an option to split owner reports by month when generating a report for a multi-month period.
2 votes -
2 votes
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send links via VRBO
When communicating through Hostfully and it is a VRBO guest communication- I can't send a link to another vrbo property via hostfully. I have to go through the VRBO messenger.
2 votes -
Add ability to include specific notes on auto-created jobs
It would be helpful to have the option to add custom notes or comments to jobs that are automatically created by the system. Currently, there is no way to include job-specific instructions or context when the job is generated automatically. This feature would improve clarity and communication for teams handling auto-created jobs.
2 votes -
Import messages from Airbnb leads "at checkpoint" status
Import messages from Airbnb leads "at checkpoint" status
2 votes -
Able to use an email used and then erased.
To be able to use an email address that was used before, deleted and now needs to be use for another role.
2 votes -
Automatically reject the unsupported photo format when uploading to HFL photos.
When I uploaded the photos in the unsupported format (HEICs), the system didn't reject it but still allow to upload the photos but it can not be pushed to channels.
=> I have to remove the photos and re-upload again.=> the system should really reject the images if they are not able to push to the platforms so it would help us to avoid the double work in such cases.
2 votes -
consider the property Timezone to send Ical blocks
Ical works in UTC (Z at the end), so the TZ of the customer does not matter.
Google calendar's UTC time is what we take into consideration for ical.
9 PM in Mexico is already past midnight in UTC, so it takes the next day.
is it possible to consider the property timezone for this?
2 votes -
Allow Owners to Edit Listing Photos and Descriptions from the Owner Portal
Currently, property owners can view listing content in the Owner Portal, but they cannot update photos or edit the property descriptions. Since many owners want to keep their listings updated without depending on the property manager for small adjustments, adding these permissions would greatly improve workflow efficiency.
2 votes -
collect phone number for all guest as an option in the pre-arrival form
we don't have the option of phone numbers for other guests, and the custom field does not work for us.
2 votes -
Maximun stay for customizable period
Right now, we can edit the Minimun stay for a specific date range in the calendar. Would be usefull to add the Maximun stay as well.
2 votes -
Owner to be able to view the property reviews from the owner portal
Owner to be able to view the property reviews from the owner portal
2 votes -
Booking report
support direct filter of unpaid leads ONLY. create a formula not "guest balance" that brings ONLY those leads that own money
2 votes -
2 votes
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mid
We really need the ability to toggle triggers for longer length stays. When we book for longer then 30days and up to say 6 months we are sending STR messages to guests
2 votes -
Add a condition or event to the triggers for Lead Note
Some integrations add notes in the lead modal. This information can be useful to operations. Could we please have a trigger event for Lead Note, so when a note is added to the lead modal, it could trigger a message with the Lead Note variable so the PM can see the note message WHEN the note is added?
2 votes
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