1771 results found
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To hide "Send Pre-arrival form reminder" on Pipeline when guest submitted the form
I would like to have the option "Send Pre-arrival form reminder" hidden on Pipeline when my guest already submitted the form.
2 votes -
Automatically populate guest's 4 last numbers as Pincode
It'll be very usefull since the guest would know their numbers, and it'll be a lot easier for them to remember the door codes. It'll help us hostfully users too by eliminating the need to create a code that a guest can remember manually for each guest.
2 votes -
Option to override certain settings to be able to save leads
I would suggest an override button and an adjustment to how this process works.
If I have a customer over the phone that wants to make a payment on an existing reservation and I need to adjust the financials, I should not have to change settings to save the lead. This increases the chance of us not collecting payment or providing great customer service.
I can understand preventing us from changing dates due to overlap, but the whole reservation should not be locked.
We should still be able to adjust names, contact info, add notes, adjust financials, etc.
I would…
2 votes -
Add triggers related to check in and check out times
Adding the ability to send warnings to teams when check out and check in times are not between certain working hours, for example somebody checking in at 22:00 would need special care from the team, thus a notification to their whatsapp a couple of hours from the checkin will be very useful and may prevent problems with the guest
2 votes -
Option to automatically add signature to messages sent through the inbox
For all of my messages to a guest, it would be really nice for my signature below to automatically populate. I am able to add a signature area to all of my templates, but it's not an option from the inbox. I think it looks way more professional than just a short response that comes across more like a text message.
2 votes -
Tax ID number in Agency settings in Enhanced reporting
We'd love to pull Tax ID number in Agency settings in Enhanced reporting since this is something quite important for Australian businesses.
2 votes -
Leave prevent Check-in/Out boxes unchecked when you update the price for the range beyond the booking window
When you update the price for the range beyond the booking window, the 2 boxes to prevent check-in & checkout are ticked. But when the date opens up, or when you extend the booking window, the dates stay prevented for check-in & checkout.
What this does is cause us to not be able to adjust dates ahead of the booking window. We have to wait for the booking window to open and then adjust dates at that time
2 votes -
Shared owner reports would be able to work with both login by domain platform.hostfully.com or PM's custom domain
At the moment, when PM customize a custom domain, the shared reports for owner would not accessible if owner login with Hostfully domain. I would like to have this worked both on my custom domain or Hostfully domain.
2 votes -
Sales Receipt in Quickbooks matches the guest's check-in date
This would make things easier if the client is doing their books on a cash basis vs. an accrual basis.
Currently, the sales receipts are pushed over when the sale is made, not when the cash is received, which is the accrual method.
What I have to do, currently, is adjust every sales receipt to the check-in date. If a guest purchases a stay in 2023, for example, but doesn’t check in until 2024, all of those taxes, fees, rental amounts, etc., paid out to the host have to be adjusted.
Matching the check-in date would automatically put the amounts…2 votes -
Enable more forward looking date criteria for Scheduled Reports
I am trying to create a simple report for cleaners that will list checkout dates for say the next 4 weeks. This will be automatically sent to the cleaners each week.
Currently the scheduler only allow for Last week, last month, this week, this month etc. I need forward looking dates e.g, next 4 weeks, next 3 months
2 votes -
Handle messaging for TripAdvisor channel
At the moment, leads from TA are imported by iCal. And iCal leads are considered as blocks so triggers don't work at all.
It would be much appreciated if we can communicate with TA leads from iCal.
2 votes -
Free the DATA!! Leverage "Complex Conditions" to access all relevant data fields. Add # of guests and others
The Complex Conditions could simplify the entire Workflow Trigger process. This one area could handle all current trigger settings. And at a minimum, it should handle triggers for #s of guests, # of Nights, and Average Rent.
Additionally, leveraging the existing "Complex Conditions" model to nearly all fields lead/reservations could be exposed with trigger AND & OR logic. Opening additional data fields and Creating this simple tool allows full utilization of our data to increase our income and guest experience.
2 votes -
Integration with Stessa Accounting Software
Would like to see an integration with Stessa accounting software. Best accounting software for both short term and long term rentals.
2 votes -
Remove About Hostfully button and Account Icon in Guidebook
If a hostfully guidebook is being whitelisted with a custom URL it should be fully whitelisted. Meaning removing any hostfully wording in the guidebook including the about host fully button in the bottom left corner and account icon in the top right corner.
2 votes -
Categories in the Guidebook Marketplace
To have the option of creating categories in the Marketplace. Tours / meals / transportation separately - not everything mixed.
2 votes -
2 votes
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Inbox default to show all messages, not just relevant ones
I think either changing the default of the inbox view to "all" under that status, or giving the user the option to create their own default view would be helpful not to miss past guests or other messages because the system deems what is "relevant" and to change it is a manual process each time.
2 votes -
Add notes/comments section on the sidebar for each guest on the inbox
There's a lot of empty space in the inbox' sidebar. Having notes displayed in this section could be quite useful to keep track of ongoing work for an specific reservation and coordinating efforts in our team.
2 votes -
Need within the Lead_sql for return of CLOSED / CANCELLED leads
There is no return within the Leadsql CLOSED / CANCELLED leads.
This means we can't work fully with the Leadsql to our back-end connection.
All other statuses are present but these are not. This means more API calls and with the limitation within the amount of API calls per hour this will be a problem.2 votes -
Add custom fields in the review section
Custom fields in the Review section in "Internal Guest Notes"
So we can add custom questions to the review2 votes
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