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1768 results found

  1. I want to issue reservation refunds from the mobile app

    2 votes

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    1 comment  ·  Mobile  ·  Admin →
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    Note that you can now schedule automated refunds from the Hostfully platform, so this makes manual refunds less valuable.

  2. Get a notification when a lead is about to be expired.

    2 votes

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  3. At the moment, the Notes section is pushed to Airbnb, Hostfully, Vrbo and Marriott.

    We have different notes for each channel, especially the Notes for direct booking site, we want different version for direct site only.

    We'd love to have a feature to only push Notes section to some selective channels.

    2 votes

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  4. Why should it be that the creation of an email template should be tested on a live guest? Please allow the ability to send a test email to confirm that the email appears the way it is intended.

    2 votes

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  5. We would like to know what cleaners or service providers are assigned to what listing

    2 votes

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  6. Best-case scenario would be ai drafts a reply and sends to the appropriate team member (filtered by star). The team member could click accept to post the review reply easily, or edit and then post directly from the pushed notification (within hostfully, or within email, or whatever made sense).

    2 votes

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  7. 2 votes

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    1 comment  ·  Channels  ·  Admin →
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  8. It doesn't make sense for us to have to enter WiFi information twice, both within Hostfully software.

    2 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  9. I want to send service provider notifications when a service has been purchased both as part of a booking, and when guests buy it from the guidebook.

    2 votes

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  10. As a VRM, I want to see the tax in one line, similar to Airbnb host payout record "Property use taxes" instead many tax lines so It can be cleaner in view.

    2 votes

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  11. the client feels the holidays periods are where they can make the most money. they want to restrict guests from booking and then changing there minds. However they want to be flexible during the other periods so therefore want a cancelation to be strict during holiday busy times and flexible during all other timers.

    2 votes

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    0 comments  ·  Channels  ·  Admin →
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  12. Sometimes triggers are failed to send due to missing factors or bugs or something else.

    In most of the cases, we can re-fire the trigger and guest can receive the message they need asap, like checkin instruction or pin-code message.

    However, in some cases, it takes a little bit longer to solve the issue due to bugs. Thus, it would be much more convenient if we can have "preview message" in Message log and copy the text and send it from our personal email for urgent cases.

    I understand we can copy custom templates and change all variables but it's…

    2 votes

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  13. 2 votes

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  14. Add owner filter to the inbox.

    2 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  15. It would be useful to add tags to the dropdown list so we can choose tags and also we can update them in bulk

    2 votes

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  16. 2 votes

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    0 comments  ·  Other  ·  Admin →
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  17. I would like to adjust those following:

    On the page where guest enters their credit card information, it says at the bottom: "To cancel your reservation please email {email} or call {phone number}. Can we please remove this? Don't think it's necessary to talk about cancellations before they even book.

    1. On the page where guest enters their credit card information, the CTA is "place your order". Can we please change this copy to reflect STR e-commerce best practices? "Place your order" is more appropriate when the customer is buying a physical product to be sent to their home...doesn't fit for…
    2 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  18. 2 votes

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    received  ·  0 comments  ·  Calendar  ·  Admin →
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  19. At the moment, Hostfully has not been integrated with QuickBook Desktop yet.

    2 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  20. For now, we're advised by Cedric that the Security deposit is not included in the total amount on the order page but when guests click Book now button > lead to process the payment > they will need to pay the correct amount with SD included. The reason why we don't include the SD is to avoid having a large total, but guests still need to pay for it.

    That is not an acceptable reason as it's still misleading to the guests. Why include the SD in the breakdown if you're not going to include it in the total. We…

    2 votes

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