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1302 results found

  1. From this article
    https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
    => Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
    On remote lock, the check-in and out time is used as the default check-in/ checkout.

    PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.

    18 votes

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    received  ·  4 comments  ·  Integrations  ·  Admin →
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  2. If we had a bot in guidebooks or messaging we could have instant answers to:
    Can I check in early?
    Can I check out late?
    Do you provide coffee?
    etc.

    29 votes

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    planned  ·  1 comment  ·  Inbox  ·  Admin →
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  3. Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    28 votes

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    under review  ·  8 comments  ·  Channels  ·  Admin →
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  4. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    67 votes

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  5. in the first version of the Analytics page, the date ranges are preset and cannot be customized for performance reasons. I want to be able to select a custom range.

    5 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  6. I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.

    8 votes

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    0 comments  ·  Channels  ·  Admin →
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  7. I would like to have the opportunity to set non-XML plans for my Booking.com properties via API. We need weekly and monthly rate plans as they are great revenue generators.

    4 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  8. Make Phone field mandatory on our Direct Booking site.

    7 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  9. At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)

    5 votes

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  10. I’d like to set “Default Guest Time” so that pincodes can be generated at a custom time rather than the default agency checkin/checkout time.

    6 votes

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  11. We want to prevent check in/out on 12/25/23 and 1/1/24 for all properties. At the moment, we have to open each property > Pricing tab to do this.

    10 votes

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    1 comment  ·  Calendar  ·  Admin →
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  12. Be able to charge per pet on the other channels

    7 votes

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  13. Just wondering if I can add a button to the booking info area that asked them where they found out about us? Google, press, social media etc. I need to know what marketing is working and what isn't - Yes of course. So on the box on the right where you book your stay and it asks for your info. Could I add a line that asks where they found us?

    The drop down has Google? word of mouth? press article? Instagram?

    12 votes

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    1 comment  ·  API  ·  Admin →
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  14. Currently, BDC commission is only tied to the transaction level and the transaction must be processed by a payment processor. This means that reservations paid through payment by booking.com (PBB) or outside of the Hostfully system and manually entered into PMP will not show the commission in the report. I am requesting that the BDC commission be based on the lead level, so that it is always present regardless of payment status or method.

    4 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  15. Be able to set the length of stay discounts on PriceLabs

    6 votes

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  16. Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…

    9 votes

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    0 comments  ·  Inbox  ·  Admin →
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  17. Currently, Hostfully does not support vertical ratios in the email templates, so the vertical property image is cropped in a system template (Booking Payment Confirmed).

    5 votes

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  18. Be able to have the Government ID as a required field on the Pre-Arrival From, and not requiring the Government ID country and the Government ID number fields.

    6 votes

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  19. Be able to choose different split payment options for the same property

    4 votes

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  20. An Airbnb guest is associated with 2 Airbnb Inbox threads due to 2 different reservations from 2 listings. If I send a message to the guest from Hostfully, the message is currently sent to the past thread (which the host and guest may no longer be active on). Thus if the guest and I view the new Airbnb inbox thread, we won't see the message.

    3 votes

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    0 comments  ·  Channels  ·  Admin →
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