1623 results found

1. Add flexibility to NOT accept unpaid reservations from Booking.com

   We don't want to have any unpaid reservations from either BDC or Vrbo to block my calendar.

   We have trouble on Booking.com to cancel a booking on Extranet.
   We were forced to call Booking.com to attempt to cancel this cooking. Nothing was done. We have been working on this for awhile now. CAN SOMEONE PLEASE REMOVE the setting that allows a guest to book without proper payment. This makes a high amount of stress on our end and we already wor over 90 hours a week. WE only sleep 4 to 6 hours a night. We do not have tome to deal with all these scammers. This seesm very BAD that aguest can get on our calneder and book it without proper payment. A gas station will not let you get gas withoiut a working credit card, a grogery store will not allow you to get food without a proper credit card. But for some reason Hostfully and VRBO and Booking.com does allow a guest to book our property and tie up our calendar without proper payment.

   We have already logged into our Booking.com extranet, BUT we are unable to cancel it, the booking.com rep said it would be cancelled BUT it hasnt been cancelled, so we called back and still nothing has been done. We do not hav ethe time/resources to continue to let people get on our calendar without proper payment.

   Support rep has to change reservation to Cancelled from backend system.

   We don't want to have any unpaid reservations from either BDC or Vrbo to block my calendar.

   We have trouble on Booking.com to cancel a booking on Extranet.
   We were forced to call Booking.com to attempt to cancel this cooking. Nothing was done. We have been working on this for awhile now. CAN SOMEONE PLEASE REMOVE the setting that allows a guest to book without proper payment. This makes a high amount of stress on our end and we already wor over 90 hours a week. WE only sleep 4 to 6 hours a night. We do not have tome… more

   12 votes

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   received  ·  1 comment  ·  Channels  ·  Delete…  ·  Admin →
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2. Variables for Rental Agreement

   Use variables to auto-populate the rental conditions with the booking details such as booking ID, Channel, Rental Amount and Dates of stay

   17 votes

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   under review  ·  1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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3. Bulk edit house rules

   The ability to update the house rules across all of my properties at once with bulk edit option

   9 votes

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   planned  ·  1 comment  ·  Property settings  ·  Delete…  ·  Admin →
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4. Be notified when Airbnb property import had finished

   As a manager, I´d like to receive these notifications, as the last time I imported properties from Airbnb, the main manager received the notification.

   1 vote

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   0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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5. Force 100% payment for lead in confirmed status to support guests who want to pay all in advance.

   Force 100% payment for lead in confirmed status to support guests who want to pay all in advance.

   Here's why: Property Setting is 50% of payment at reservation time and balance due at 30 days before check-in date. The guest wants to pay 100% in advance for the booking checks in in 39 days. When I update the setting from 50% to 100%, the payment link still applies the previous rule. If there is an option to force 100% payment before the balance due date, that would be great.

   I notice there is an option "Force 100% at reservation" when creating an inquiry via Direct booking site. But the option disappears when changing the status from inquiry to confirmed or when creating a lead manually via "Add lead" button.

   Force 100% payment for lead in confirmed status to support guests who want to pay all in advance.

   Here's why: Property Setting is 50% of payment at reservation time and balance due at 30 days before check-in date. The guest wants to pay 100% in advance for the booking checks in in 39 days. When I update the setting from 50% to 100%, the payment link still applies the previous rule. If there is an option to force 100% payment before the balance due date, that would be great.

   I notice there is an option "Force 100% at reservation" when… more

   1 vote

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   0 comments  ·  Payments  ·  Delete…  ·  Admin →
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6. Webhook for PINCODE_UPDATED

   To have event PINCODEUPDATED for webhook, at the moment, there are only PINCODECREATED
   PINCODE_DELETED

   3 votes

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   0 comments  ·  API  ·  Delete…  ·  Admin →
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7. Differentiate dates when being restricted or blocked on the date picker in Direct booking site

   Dates, which are restricted in "Check-in", are displayed as grayed out in the date picker when the guests select "checkin date", similar to the blocks, which is confusing and makes the guests think it's not available. I would like to have it work similar to Airbnb
   - Dates are restricted are grayed out
   - Dates are indeed unavailable/blocked are crossed out
   https://prnt.sc/06fN2T2ZaUPo

   3 votes

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   received  ·  0 comments  ·  Direct Booking Site  ·  Delete…  ·  Admin →
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8. Display "Set Taxation" option when pushing data from Hostfully to create new BDC listings

   I got this error when trying to create new BDC listings from Hostfully. The listings are in France:

   TPAExtensions/PropertyTaxInfo/PropertyRegisteredInVcs is mandatory for this location(#321) - TPAExtensions/PropertyTaxInfo/PropertyHasVat is mandatory for this location(#321) - TPA_Extensions/PropertyTaxInfo/PropertyDeclaresRevenue is mandatory for this location(#321)

   The option to Set Taxation is only visible for connected listing. Thus, to solve this, I have to create a hotel from BDC first before connecting it to Hostfully.

   5 votes

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   received  ·  0 comments  ·  Channels  ·  Delete…  ·  Admin →
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9. Change how booking widget displays unavailable dates from availability settings. (not booked dates)

   We do not allow Saturday check ins and we are trying to use the booking widget - However, it looks like our Saturdays are blocked off of our calendar, which will be a deterrent to guests from even trying to book.

   It’s not about the ability to block certain days, but on how it’s displayed on the booking widget to avoid the misconception that the days are “booked” already.

   For example. on Airbnb booking widget UI,

   • Strikestrough days=booked,
   • Greyed out= unavailable from host,
   • Bold black= available

   In Hostfully widget, all unavailable dates are greyed out, regardless of the reasons (booked, or availability settings) which can confuse potential bookers to quit booking, instead of trying to just avoid the restricted dates for checkin / checkout.

   (From Agency Balkovec Holdings)

   We do not allow Saturday check ins and we are trying to use the booking widget - However, it looks like our Saturdays are blocked off of our calendar, which will be a deterrent to guests from even trying to book.

   It’s not about the ability to block certain days, but on how it’s displayed on the booking widget to avoid the misconception that the days are “booked” already.

   For example. on Airbnb booking widget UI,

   • Strikestrough days=booked,
   • Greyed out= unavailable from host,
   • Bold black= available

   In Hostfully widget, all unavailable dates are greyed out, regardless of the reasons (booked,… more

   9 votes

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   1 comment  ·  Widgets and Forms  ·  Delete…  ·  Admin →
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   planned  ·  AdminSteph (CTO, Hostfully) responded

   This change is already planned, but thanks for your input.

10. Add the discount report

    I need a report that tells me the guest name, order number and the amount of discount applied to that order

    1 vote

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    received  ·  0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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11. Report filter to export data based on number of nights of lead
    1 vote

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    0 comments  ·  Reports and Analytics  ·  Delete…  ·  Admin →
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12. Filter leads response by source / status / creation date

    We are using leads to generate statistics & charts. We only need leads generated through ORBIRENTALWIDGET and ORBIRENTALFORM source.

    Without requested filters, we are going through each of the leads, and using the targeted sources. Here, we are spending our api request quota.

    It would be great if you could consider following changes in future updates.
    1. Filter leads by sources.
    2. Filter leads by statuses.
    3. Filter leads by date created before / after.
    4. Allowing lead sorting by creation date.

    15 votes

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    received  ·  2 comments  ·  API  ·  Delete…  ·  Admin →
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13. Ability to use HTML formatting when creating House Rules
    2 votes

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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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14. Allow Messages To Trigger By Tag

    PMs have added tags to help identify returning guests. They've expressed the desire to create templates that will only be sent to those individuals, but tags need to be added to the trigger conditions in order for this to happen.

    2 votes

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    received  ·  0 comments  ·  Templates and Triggers  ·  Delete…  ·  Admin →
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15. Add multiple bookings / leads at once (bulk)

    We'd like to manually add multiple reservations. Let's say all 10 rooms at the same time, without doing it one by one.

    3 votes

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    1 comment  ·  Calendar  ·  Delete…  ·  Admin →
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16. Integrate with CartStack

    CartStack offers a bunch of cart abandonment recovery tools, so that PMs can market to guests who started a booking but did not complete it. CartStack already has integrations with Guesty, Hostaway, Track, etc.

    1 vote

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    0 comments  ·  Integrations  ·  Delete…  ·  Admin →
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    received  ·  AdminSteph (CTO, Hostfully) responded

    We suggest you contact the provider and ask them to integrate to the Hostfully API.

17. Bulk edit "Allow Airbnb request"

    Support bulk editing on "Allow Airbnb request" when it's out of lead time. I have 100 listings and manually check it for each listing is time-wasting.

    1 vote

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    0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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    planned  ·  AdminSteph (CTO, Hostfully) responded

    Hello - yes this is planned for the v3 version of the page, which should come out in Q3 2024.

18. The City & State (in guest's address imported from channels) would be auto-filled in Client Information tab of a Lead
    2 votes

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    0 comments  ·  Pipeline & Lead Assignment  ·  Delete…  ·  Admin →
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19. Photo tags to be cloned for units / sub units

    For Sub unit (under Master Sub setup), or unit (under Multi Unit setup), enhance clone logic so photo tags can also be cloned.

    That'd help with the case where PM can consolidate all photos on Master unit / Hotel level, and upon new unit(s) being added, instead of doing all photos again (description, order, tags) which is tedious, now they all can be cloned from Master / Hotel level, and PM only needs to revise afterwards.

    1 vote

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    received  ·  0 comments  ·  Property settings  ·  Delete…  ·  Admin →
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20. Support attachments / photos via WhatsApp

    For example: IF the guest is not reachable by phone or if they missed the channel messages, we can ask the guest to submit their passport copies via whatsapp

    And we have a follow up message to ask if everything is fine after they check in so maybe guest can share some photos or videos if they have any problems

    4 votes

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    received  ·  0 comments  ·  Inbox  ·  Delete…  ·  Admin →
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