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  1. When creating a trigger, please keep the channel is condition dropdown open until finished selecting. It used to do that. Now, we have to check one, click on the dropdown check the next one, click on the dropdown, check the next one, etc.

    2 votes

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  2. Some Hostfully users manage multiple Hostfully accounts. It would be helpful for them to be able to use the mobile device for the different accounts they manage. Would it be possible to switch users/logins on the mobile app for easier access and notifications for the multiple account users?

    2 votes

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    planned  ·  0 comments  ·  Mobile App  ·  Admin →
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  3. This feature would be incredibly useful for our team because it makes it sound more inviting for the owner. It creates a nice Welcome gesture instead of Please Sign In.

    3 votes

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    received  ·  0 comments  ·  Owner Portal  ·  Admin →
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  4. If we use VacationRentPayment as a payment processor, booking requests get charged immediately. However, VRP does refund the payment processing fee on refunded transactions (if refunded within 48 hours). So the guests are getting charged before they have a confirmed reservation.

    We need to change this behavior so that guests are not charged until PMs agree to take the bookings

    6 votes

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    received  ·  1 comment  ·  Payments  ·  Admin →
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  5. Currently, the trigger system in the PMS (Project Management System) only allows sending emails to predefined groups such as team members, owners, or clients registered within the system. However, there is no option to send an email to a custom, non-registered email address. This limitation makes it difficult to notify external stakeholders or third-party individuals who are not part of the system.

    I would like to request the addition of a feature that allows users to specify a custom email address within the trigger actions, so that notifications can be sent to anyone regardless of their registration status in the…

    2 votes

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  6. When creating a new tax under the fees and policies tab we can select the option for "long term stay exemption" but after the tax was created we cannot see if we have selected the exemption on the tax details or not.
    It would be very useful to see this with the info of the tax.
    Thank you!

    1 vote

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  7. At the time of payment, the client is binding himself by the terms and conditions of the rental agency, not the platform on which the transaction happens (Hostfully). The T&Cs of the agency should be readily available via a link to be visited should the clients want to check. If necessary, Hostfully may also want to display their privacy rules about handling personal and financial data, but this should be presented separately.

    1 vote

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  8. I don't have the guest tag to use trick number 8 in report to extract guest data for returning guest.

    It would be more easier if we have the template report to extract returning guest data without this step.

    2 votes

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  9. Add to the owner glossary on Enhanced report the Owner business name

    1 vote

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  10. Automated reports don't send out if no data

    2 votes

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  11. Search by date in inbox

    2 votes

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    0 comments  ·  Inbox  ·  Admin →
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  12. 2 votes

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    0 comments  ·  Channels  ·  Admin →
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  13. Can we please sort these in to different tabs. Every time an owner gets sent an automated email for a new booking it shows up in the top of my inbox. Completely unnecessary and bumps more important guest communication down. But having a tab for just Owner messages would allow me to find the owner message thread so much quicker

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  14. All the data is available to include og:title and og:image tags in the page, but none are included so the direct booking site links do not look official or high quality in this context. The screenshot shows an embed for our property on Airbnb and the link for the same property on our direct booking site. Which one would you click on?

    1 vote

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  15. The PM has different rates for each property and would like the job reports to display the values entered under Property > Service Provider > Cost. This would provide greater clarity and accuracy when reviewing job-related expenses.

    1 vote

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  16. Make all properties show on the map as soon as a customer clicks

    7 votes

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  17. Can we make a system template that is a rental conditions reminder, so it can be sent from the pipeline? Currently, the link can be added the Pre-Arrival from reminder system template, but if the Pre-Arrival form is completed, that it is not possible to send that message from the pipeline anymore.

    4 votes

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  18. send the ID the guest upload in the pre-arrival information via a Whats app or E-mail to one of my service providers

    2 votes

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    received  ·  0 comments  ·  Service Hub  ·  Admin →
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  19. A software feature allowing users to adjust the tone of AI-suggested responses in a messaging inbox would enable users to modify the style and formality of automated replies to better suit the context of their communication. This feature could offer a range of tone options, such as formal, friendly, concise, or casual, which users can select from a dropdown menu or adjust via sliders. Once a tone is selected, the AI instantly rephrases the suggested response to match the desired tone, allowing for real-time preview and customization. This tool enhances communication by ensuring that AI-generated messages align with the user’s…

    3 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  20. Add the possibility for knowing if a reservation is a special offer in Enhanced Reports

    2 votes

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