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Property Management Platform

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  1. At the time of payment, the client is binding himself by the terms and conditions of the rental agency, not the platform on which the transaction happens (Hostfully). The T&Cs of the agency should be readily available via a link to be visited should the clients want to check. If necessary, Hostfully may also want to display their privacy rules about handling personal and financial data, but this should be presented separately.

    1 vote

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  2. I don't have the guest tag to use trick number 8 in report to extract guest data for returning guest.

    It would be more easier if we have the template report to extract returning guest data without this step.

    2 votes

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  3. It would be awesome to type a phone number into the "Search" bar and have it pull up the corresponding reservation, if it is in the system. We will have guests contact us by phone and it can be surprisingly challenging to figure out who they are/where they are staying.

    4 votes

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  4. Add to the owner glossary on Enhanced report the Owner business name

    1 vote

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  5. Automated reports don't send out if no data

    2 votes

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  6. Guests can be able to schedule the dates and time for upselling items/services by themselves on the direct booking website

    10 votes

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  7. Search by date in inbox

    2 votes

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    0 comments  ·  Inbox  ·  Admin →
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  8. 2 votes

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  9. I want to have the trigger condition to send the message out only if the rental agreement has not been signed.

    For example, I’m sending out reminder messages to them to sign the rental agreement closer to their stay but I don’t want these to go out if they’ve already signed, so as to not bother them. I’ve been manually deleting these future messages

    34 votes

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  10. Can we please sort these in to different tabs. Every time an owner gets sent an automated email for a new booking it shows up in the top of my inbox. Completely unnecessary and bumps more important guest communication down. But having a tab for just Owner messages would allow me to find the owner message thread so much quicker

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  11. All the data is available to include og:title and og:image tags in the page, but none are included so the direct booking site links do not look official or high quality in this context. The screenshot shows an embed for our property on Airbnb and the link for the same property on our direct booking site. Which one would you click on?

    1 vote

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  12. The PM has different rates for each property and would like the job reports to display the values entered under Property > Service Provider > Cost. This would provide greater clarity and accuracy when reviewing job-related expenses.

    1 vote

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  13. Make all properties show on the map as soon as a customer clicks

    7 votes

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  14. send the ID the guest upload in the pre-arrival information via a Whats app or E-mail to one of my service providers

    2 votes

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    received  ·  0 comments  ·  Service Hub  ·  Admin →
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  15. Add the possibility for knowing if a reservation is a special offer in Enhanced Reports

    2 votes

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  16. Be able to create triggers (notifications) around timing of Jobs. For example, be able to send a reminder to a service provider X number of hours before a job.

    (when the job is not tied to each guest or specifically to a check-in or check-out, we need the notification tied to the job specifically)

    2 votes

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  17. Todoist offers multiple integrations incl Zapier and they also have an API. Task management is very important for cleaning and maintenance and several other functions. todoist.com

    1 vote

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  18. We would like to see the total for the parent + its sub units in the Analytics page.

    Right now, if the parent is not rented as a whole, it shows as 0.

    3 votes

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  19. Have the ability to select to show the Rental rate only OR the whole price including the Fees & Taxes on the Direct Booking Website to show the competitive prices and attract the potential customers

    5 votes

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  20. At the moment, when we select the "Damage policy options" on Booking.com Extranet, upon next sync, the system was changed and it couldn't have BDC collect SD via PBB.

    I want the option "I want to set up a damage programme that Booking.com will facilitate for me" on "Damage policy options" sticks.

    13 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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