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2015 results found

  1. Currently, if there is a refund on Marriott, it is not reflected on Hostfully booking, causing a discrepancy in the booking value between both platforms. It would be great if the refund amount were automatically reflected in the Hostfully booking whenever a refund transaction occurs on Marriott.

    1 vote

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  2. Option to archieve reports / Owner reports that no longer in use instead of deleting it. This helps track purpose in case we need to re-check the historical data.

    1 vote

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  3. Inbox Send Button:
    - Current behavior: For Airbnb guest, the send button is only available once a message is received from the guest or if the host sends a direct message from Airbnb to the guest.

    => I want this button should always available after guest booked, no matter if the guest or I sent anything yet. So when a guest on Airbnb does an instant book, I don't have to leave Hostfully to reply.

    1 vote

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    0 comments  ·  Inbox  ·  Admin →
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  4. Add a configuration option allowing PMs to choose whether the Security Deposit should always be collected 100% at booking, regardless of the % due at reservation.

    Example:
    If a PM sets “50% due at reservation” and “Security Deposit at booking,” the system should allow collecting 50% of the booking total plus 100% of the Security Deposit in the same initial charge.

    3 votes

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  5. When manually creating a reservation, add ability to specify a different down payment then the default. The use case is to use when making a longer than usual reservation and offering the repeat guest a lower initial down payment....such as offering 20% and the rest 80% 50 days before check-in.

    1 vote

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    0 comments  ·  Payments  ·  Admin →
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  6. It would be very helpful if the Short Stay Premium feature could work with other channels. This would allow for a more consistent pricing strategy across platforms and better control over short-stay profitability.

    6 votes

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  7. Import messages from Airbnb leads "at checkpoint" status

    2 votes

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    0 comments  ·  Inbox  ·  Admin →
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  8. Right now, many users add the discounts from the promo codes to existing bookings by adding a negative line item to the lead.
    It would be handy to be able to add the promocode on guest's behalf after the reservation is made.

    1 vote

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  9. My company manages the breakfast logistics for PM's guests. Currently, we are working with their team to fully automate the order flow from Booking.com to our delivery system, removing the need for manual data entry by the property managers.

    We have identified that the "Rate Plan Name" (specifically determining if a reservation is "Breakfast Included") is visible in the Reservation Details as well as the Hostfully Enhanced Reports.

    To complete the automation integration, we need to access this specific data point via API.

    1 vote

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    received  ·  0 comments  ·  API  ·  Admin →
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  10. Have a tags field in a custom report to list what tags I have on each property.

    1 vote

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  11. Be able to set dinamic cancellation policies accepted by Airbnb

    3 votes

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  12. I need to be able to send a message on a particular day of the week AND at a set time. I have bin reminders to send that happen weekly, when a guest stay is active. If I choose the day (i.e. Tuesday reminder for a Wednesday collection) the reminder is sent Tuesday am and we might have a new guest in Tuesday pm. If we send the reminder on Wednesday its too late... I want to choose day of the week and timing as a condition

    3 votes

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  13. Support on conditional formula with text. For example, if Job status is Done.

    1 vote

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  14. 2 votes

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  15. Allow the optional pet fee for direct booking site, working the same as it does with Airbnb channel, instead of creating a service for pet

    15 votes

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  16. It would be nice if the service provider could open a booking, review the notes under the Lead Details section, and configure the beds accordingly based on the information provided there.

    Currently, this workflow no longer functions as it did before, and it has impacted operational efficiency. It would be great to have the ability for service providers to easily view booking notes and configure the beds based on the details included in the Lead Details notes field.

    This functionality is important to ensure accuracy and avoid follow-up communication or configuration errors. Is not the same to add the notes…

    1 vote

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    0 comments  ·  Service Hub  ·  Admin →
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  17. We need a reporting variable that returns accommodation revenue earned by stay date within the reporting period (sum of nightly rates for those dates) instead of ADR-prorated totals. Without this, cross-month extensions retroactively change closed accounting periods and owner statements.

    Because revenue is currently prorated using blended ADR, any cross-month reservation that is later modified retroactively changes revenue in already-closed accounting periods; we need a reporting field that recognizes accommodation revenue by stay date (sum of nightly charges in the period) so closed months remain financially stable.

    example

    A guest books:

    Dec 20 – Jan 5

    16 nights total

    Each…

    1 vote

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  18. 1/ Current Behavior:
    When clicking on a listing on the Hostfully Direct Booking Site, whether from the search results or the Featured Properties list, the listing opens in a new browser tab.

    2/ Feedback / Suggested Improvement:
    It may be more efficient and user-friendly to have the listing open in the same tab, allowing users to view a property and easily return to the search results or Featured Properties list without needing to manage multiple tabs.

    3/ Rationale:
    Opening listings in the same tab may improve the user experience for guests who prefer a more seamless browsing flow. It avoids…

    6 votes

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  19. To be able to use an email address that was used before, deleted and now needs to be use for another role.

    2 votes

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  20. Filter the pipeline list, by check-out date

    1 vote

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