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2347 results found

  1. Auto-retry importing Booking.com reservations when there is an issue with Booking.com sync job

    We discovered that a Booking.com reservation does not appear in Hostfully, so the calendar is not blocked accordingly and CS has to manually import it into the system. This occurred due to an intermittent issue with the Booking.com sync job, likely caused by the performance issue we had.

    It would be more helpful and minimize the risk of double bookings if the system automatically retries importing Booking.com reservations when there is an issue with the Booking.com sync job.

    3 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  2. Ability to edit / delete a service from Lead modal

    When a guest submits an inquiry/request, they select the add-ons from the payment flow and those appear in the Lead modal as a Service, which is not editable. However, sometimes we need to adjust that amount or remove it, but we're not able to do that.

    I understand we can use "Add line item" with a negative amount to adjust it, but it's not a good route. So if we're about to modify the Service from the Lead modal, it would be much more helpful.

    3 votes

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    received  ·  0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  3. Ability to pull all attachment from the inbox

    I would like to have the ability to export all the attachments like photos, and videos from the inbox

    3 votes

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    received  ·  0 comments  ·  Inbox  ·  Admin →
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  4. The City & State (in guest's address imported from channels) would be auto-filled in Client Information tab of a Lead

    3 votes

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    0 comments  ·  Pipeline & Lead Assignment  ·  Admin →
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  5. Add a trigger condition based on length of stay

    We want to add a tim based condition on the length of stay.

    E.g For a 1 night stay, our check out message is sent out the day the guests check in because it's set for one day before check out. On most stays that works well, however on a single night stay it gets messy because the guests receive check out details before they even get to check in

    3 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  6. Allow setting future dates on Owner Adjustments

    With the recent changes to Owner Adjustments, we can no longer create an Adjustment with a date in the future. This is very important for us to be able to enter adjustments that we be recognized in the future and don't want to forget to enter it.

    3 votes

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    received  ·  0 comments  ·  Property settings  ·  Admin →
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  7. Ability to turn off system template "Notifying owner of a new booking"

    Ability to turn ff system template "Notifying owner of a new booking" from the messages sent to property owners

    3 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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    planned  ·  Steph responded

    This will soon be improved in the v3 version of the page.

  8. Improve Charge Automation integration

    Charge Automation has a good product that fills in some gaps Hostfully has. While there is already an integration, the booking flow for direct bookings becomes very clunky if using Charge Automation with Hostfully. This video shows how that could be significantly improved.

    https://www.loom.com/share/29709bca5e9d469fb9fbd635bcfca62a?sid=c791f8a4-e78e-46de-8c3b-17e827d9abe2

    3 votes

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    received  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Have a variable for number of infants

    3 votes

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    planned  ·  1 comment  ·  Templates and Triggers  ·  Admin →
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  10. Be able to set up a trigger when a service is purchased during checkout flow

    When a guest purchased for a service during the checkout flow, I would like to send out the auto message related to the service purchased

    3 votes

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    1 comment  ·  Templates and Triggers  ·  Admin →
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  11. Add the nightly price to the calendar widget

    I would love for the calendar widget that integrates with direct booking website to include the pricing on the available days, so if a potential guest is looking, they don't have to click on reserve to see the pricing for those dates.

    3 votes

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    0 comments  ·  Widgets and Forms  ·  Admin →
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  12. Show warning for Amex payments in Mexico

    3 votes

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    received  ·  0 comments  ·  Payments  ·  Admin →
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  13. Automatically update min-stay rule for orphan nights

    If I have minimum 2 days bookings on my properties I'll likely to have som orphan days to. If my property is booked from monday to wednessday and then again from thursday to saturday and then again from sunday to tuesday. I'll have orphan days from wednesday to thursday and then again from saturday to sunday.
    Orphan day comes up when minimum days of 2 or more comes up and there is a slot between bookings that cannot be booked because of the minimum days.

    PriceLabs has there solution for how to fill out the orphan days, but the told…

    3 votes

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    received  ·  1 comment  ·  Property settings  ·  Admin →
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  14. Change Book Now option to Continue.

    Change the text on the button from "Book now" to "Continue". The latter is a more friendly and approachable option.

    3 votes

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    0 comments  ·  Direct Booking Site  ·  Admin →
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  15. Hide Dashboard / Analytics data for specific team members

    I don't want my staff to view the metrics shown on the Dashboard and on the Analytics page. I'd like to be able to hide it for specific roles or team members.

    3 votes

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    received  ·  2 comments  ·  Dashboard  ·  Admin →
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  16. Have ability to turn off System template for specific reservations

    Yes as for our concern, some of our guest did not experience a great stay due to unwanted issues that occur and sometimes issues are out of our control. It would be helful to have an option to turn off specific review request to a guest that booked directly and have experienced an issue.

    I want to turn off system template on some bookings that we don't want to send out the message.

    3 votes

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    0 comments  ·  Templates and Triggers  ·  Admin →
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  17. Short-term and long-term cleaning fee on Booking.com

    I want to apply short-term and long-term cleaning fee on Booking.com just like Airbnb does

    3 votes

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    0 comments  ·  Channels  ·  Admin →
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    requires more information  ·  Steph responded

    Would you please provide more information about this request? We do not find information about this capability in Airbnb, and would need to better understand the charging scheme you would like to apply to cleaning fees depending on the length of stay. Thanks.

  18. "allow booking requests" checkbox for Airbnb should also apply to dates past the booking window

    Airbnb allows this on platform, it should work via API as well

    3 votes

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    0 comments  ·  Channels  ·  Admin →
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  19. Ability to use the property URL with the discount codes.

    Previously we were able to use a format in the property URLs that automatically added the discount code for the user. Now this type of format does not work anymore. We would like to have the ability to send discounted rates to the customers adding the discount codes to the property URLs.

    3 votes

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    0 comments  ·  Discount Codes  ·  Admin →
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  20. Webhook for PINCODE_UPDATED

    To have event PINCODEUPDATED for webhook, at the moment, there are only PINCODECREATED
    PINCODE_DELETED

    3 votes

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    planned  ·  0 comments  ·  API  ·  Admin →
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