2347 results found
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Option to Edit a Promo Code
edit a promo code
1 vote -
Disable Incoming Guest Messages on WhatsApp
I would like the ability to send messages to guests via WhatsApp while preventing guests from sending WhatsApp messages back to me.
1 vote -
Improve the custom data field for Multi-unit
For now, if we have a custom data field named "Room name/Number" for a multi-unit property, for example. We would like to assign values to all units.The process appears to be as follows: go to the "Room name/Number" field, select a unit, enter a value, and save. After returning to the page, two "Room name/Number" fields are displayed: one containing the value that was just assigned and another empty field. We then repeat the same process for the next unit until all units have been assigned a value.
It would be great if there is an easier workflow to assign…
1 vote -
Improve Airbnb Guest Trust for Pre-Arrival Forms and Rental agreement
Guests booking through Airbnb may be reluctant to complete Hostfully pre-arrival forms or rental agreements when the links direct them outside of Airbnb. Airbnb displays a warning advising guests to remain on the platform for safety, which can create distrust and lead to cancellations.
It would be helpful to provide a way to collect required forms and agreements through Airbnb-approved workflows, or to offer clearer messaging and branding that reassures guests the external forms are legitimate and required by the host. This could help reduce guest concerns, improve completion rates, and prevent avoidable cancellations.
1 vote -
Option "send quote" should not be available for Vrbo inquiries
For Vrbo inquiries, we usually advise to not send quote with payment link for 2 reasons
- Vrbo does not permit sending links or contacts through channel messages if the lead is in inquiry stage
- In rare cases, if a guest makes a payment via the link, that lead will bypass the connection and be converted into an offline booking on Vrbo.
However, the option to send a quote for Vrbo inquiry is still available which could be confused. Thus, the option "send quote" should not be available for all Vrbo inquiries.
1 vote -
Allow text string comparisons in reports
Right now, a formula contains text such as if({LEADEXTRANOTES}="paid to Owner", {ORDERPAIDTO_DATE}, 0) will not work. I'd like text string comparisons to work in reports.
1 vote -
Kana Gordon
She is brilliant at what she does, and I suggest she be promoted soon.
1 vote -
Ability to the booking page in a new tab on form submission - Booking widget
How can we get this embedded booking form to open in a new tab the Hostfully booking page on submission of the form, as currently it opens in the same tab?
1 vote -
Trigger Condition for Reservation Property Changes
Add a trigger condition that allows property managers to receive notifications whenever a reservation is moved from one property to another.
1 vote -
minimum price rule
The minimum price rule should be improved so that the specific nightly rate for a date is used rather than a set rate for every stay. Our pricing is very specific week by week / night by night . We would like to be able to take bookings for less nights than our minimum stay as long as we still received the minimum amount of revenue (e.g. take a 2 night stay but it costs the same as 3). One value across the year isn't as effective and increases the cost in some weeks disproportionately.
1 vote -
Allow Reservation Extensions Despite Turnover Days
Currently, turnover day restrictions prevent users from extending an existing reservation into a turnover day. Since the stay is already in progress, turnover rules should not apply when modifying or extending an existing booking.
Please allow reservation extensions even when the new checkout date falls on a configured turnover day, provided there are no conflicting reservations.
1 vote -
Hi Team, I wanted to share a small feature suggestion that I believe would greatly improve efficiency for our operations. Currently, we have
Hi Team,
I wanted to share a small feature suggestion that I believe would greatly improve efficiency for our operations.
Currently, we have to manually enter the lockbox key code into the checkout details for every booking. It would be much easier if we could instead input the lockbox code once within the property’s main settings page, and have it automatically populate into the checkout details for each reservation.
This would help streamline our workflow, reduce repetitive manual input, and minimise the risk of errors or omissions.
I hope this is something you can consider for future updates, as it…1 vote -
Widgets - Publishing tools upgrade
As the new upgraded Direct Booking Site has now been released, we hope the Booking and Search widgets can receive a similar enhancement in the future to provide a more consistent user experience and better align with the updated design and functionality of the booking site
1 vote -
Invoice for 1% additional fee charged by Hostfully per reservation
I would need the invoices for the transaction fees Hostfully charges for all transactions processed through Stripe.
Stripe provides the invoice for their commission, but I don’t have any document justifying the fees that Hostfully deducts from the payments I receive.1 vote -
Be able to select job start time and end time when setting up trigger for job creation
When jobs are created automatically by trigger, start time and end time are defaulted to checkout time and 1 hour after checkout time. However, our job must be from 11:00 AM - 4:00 PM. So it would be helpful if we can select the start time and end time when setting trigger for job creation.
1 vote -
Property-Based Access Restriction for Custom Templates
Currently, when a booking agent previews or selects custom templates, they can see all templates across the account, including templates belonging to properties they are not assigned to.
This creates visibility and organizational issues, especially for teams managing multiple properties with different communication workflows. I want to have the ability to associate custom templates with specific properties. When a booking agent previews templates, they should only be able to see templates linked to properties they are assigned to.
1 vote -
Improve Booking.com Payment & Security Deposit Transparency for Merchant-of-Record PMs
PM feedback/request regarding Booking.com payment behavior and guest-facing charge transparency when using Hostfully as the merchant of record.
Current pain points:
PMS payment schedule settings (ex: “collect balance 5 days before arrival”) appear to imply they apply to Booking.com reservations as well, but Booking.com reservations may follow different payment timing/workflows.
Guests may see messaging during checkout indicating they will not be charged until later, but then experience immediate charges/payment requests.
Security deposit charges configured correctly in Hostfully are not clearly displayed/explained to Booking.com guests during checkout/payment flow.
This creates guest confusion, payment disputes, and additional manual follow-up work for PMs.…
1 vote -
Annual Owner Adjustments
Currently, Hostfully Owner Adjustments support one-time and recurring monthly adjustments, but there is no option to create recurring annual owner fees.
Many property managers charge owners annual fees for services that are billed once per year rather than monthly. Today, these fees must be manually entered each year, creating additional administrative work and increasing the risk of missed charges.
Use Case
Property managers often charge annual fees such as:
- Annual linen service fees
- Annual licensing or permit administration fees
- Annual technology fees
- Annual membership or association fees
- Annual maintenance program fees
- Annual inspection fees
In many cases, these fees vary…
1 vote -
Integration with Peach Payment from South Africa
I wanted to emphasize how important it is for South African clients to have access to a payment integration that supports instant bookings. Unfortunately, Stripe and PayPal are not viable options in South Africa, which means the only way for us to currently accept direct booking payments through Hostfully is via the ChargeAutomation integration. The downside of this setup is that we are unable to offer instant bookings, which inevitably creates booking drop-off and bounce rates.
We recently migrated from RoomRaccoon, a Dutch company that integrates directly with Peach Payments. This allowed us to offer a seamless guest experience with…
1 vote -
Date selector on search widget
The daysBetweenDates on the search widget is defaulted to 7 days so when I select Aug 1 for the check-in date, the check-out date is automatically Aug 8. However, guests should be able to select any checkout date after the check-in date so this is confusing.
1 vote
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