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1270 results found

  1. On the "Scheduled Messages" tab, we should be able to modify a message that is scheduled for a guest. For example, If I have a guest pay for an early check in, I should be able to modify their scheduled messages to show their new real check in time. Right now the only option is to delete a scheduled message and then we have to remember to go in and send it manually at the time it would have normally been sent.

    66 votes

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  2. From this article
    https://help.hostfully.com/en/articles/2725484-hostfully-remotelock-integration
    => Lead details only apply to checkin/out DATES, not times. We don’t currently have a way to send times from the Lead details to the lock providers.
    On remote lock, the check-in and out time is used as the default check-in/ checkout.

    PM wants to have the option to change the activated pincode time when he wants to offer early check in or late check out.

    15 votes

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    received  ·  4 comments  ·  Integrations  ·  Admin →
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  3. in the first version of the Analytics page, the date ranges are preset and cannot be customized for performance reasons. I want to be able to select a custom range.

    5 votes

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    0 comments  ·  Dashboard  ·  Admin →
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  4. Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.

    24 votes

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    under review  ·  8 comments  ·  Channels  ·  Admin →
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  5. I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.

    8 votes

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    0 comments  ·  Channels  ·  Admin →
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  6. Make Phone field mandatory on our Direct Booking site.

    7 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  7. At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)

    5 votes

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  8. I’d like to set “Default Guest Time” so that pincodes can be generated at a custom time rather than the default agency checkin/checkout time.

    6 votes

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  9. Be able to charge per pet on the other channels

    7 votes

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  10. Just wondering if I can add a button to the booking info area that asked them where they found out about us? Google, press, social media etc. I need to know what marketing is working and what isn't - Yes of course. So on the box on the right where you book your stay and it asks for your info. Could I add a line that asks where they found us?

    The drop down has Google? word of mouth? press article? Instagram?

    12 votes

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    1 comment  ·  API  ·  Admin →
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  11. Currently, BDC commission is only tied to the transaction level and the transaction must be processed by a payment processor. This means that reservations paid through payment by booking.com (PBB) or outside of the Hostfully system and manually entered into PMP will not show the commission in the report. I am requesting that the BDC commission be based on the lead level, so that it is always present regardless of payment status or method.

    4 votes

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    received  ·  0 comments  ·  Channels  ·  Admin →
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  12. The rate multiplier is showing as a line item on lead details.
    I want to have the option to hide it.
    * Feedback: when adding a new "feature" maybe you should give the users options if they WANT to even use this feature instead of just implementing it with no choice.

    4 votes

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  13. Be able to set the length of stay discounts on PriceLabs

    6 votes

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  14. Currently, Airbnb support messages are not sent to the PMS inbox, which poses several challenges. Firstly, it requires us to communicate with Airbnb support exclusively through the Airbnb app, creating a need to have both Hostfully and Airbnb notifications enabled simultaneously. This can be inconvenient and time-consuming, especially when dealing with multiple properties.

    Moreover, Airbnb support messages are not forwarded to co-host accounts. As a result, I am unable to efficiently respond to Airbnb support requests for the properties I manage through the PMS interface. This limitation not only hampers productivity but also introduces the potential for miscommunication and delays…

    9 votes

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    0 comments  ·  Inbox  ·  Admin →
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  15. Currently, Hostfully does not support vertical ratios in the email templates, so the vertical property image is cropped in a system template (Booking Payment Confirmed).

    5 votes

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  16. Be able to have the Government ID as a required field on the Pre-Arrival From, and not requiring the Government ID country and the Government ID number fields.

    6 votes

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  17. Be able to choose different split payment options for the same property

    4 votes

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  18. We want to prevent check in/out on 12/25/23 and 1/1/24 for all properties. At the moment, we have to open each property > Pricing tab to do this.

    9 votes

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    1 comment  ·  Calendar  ·  Admin →
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  19. On new DBS, it spells Neighbourhood. While I understand that in the United States, there is a preference for "neighborhood" over "neighbourhood", "neighbourhood" is not a spelling mistake, but it might give a confusion and misunderstanding that it's spelled wrongly.

    It'd be nice if we can adjust Neighborhood

    5 votes

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  20. At the moment, Vrbo and Booking reservations with failed payment will still come into Hostfully as confirmed unpaid bookings. If guests have already stayed or left, I want to have a recourse or protection in case they damage the property or don't pay.

    3 votes

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    1 comment  ·  Integrations  ·  Admin →
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