1692 results found
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Optional fees on direct booking site
Currently optional fees under Fees and Policies tab are not showing up on direct booking site and I want to them to work for this channel. Currently, the workaround is to create them as services and upsell during the checkout flow.
6 votes -
Add checkin instruction tab in property settings page for multi-unit
When sending checkin instruction from Pipeline, the information is defaulted to Checkin instruction in Property Settings page. However, this tab does not appear in Multi-unit settings page.
It would be helpful if we can add the checkin instruction at property settings page or unit settings page so we don't have to create several custom templates for it and we can quickly send from Pipeline.
2 votes -
Alerts for channel sync error
I want to be alerted when there's any channel sync error. Currently, I need to head to the Channels page and check the sync button to make sure everything is running smoothly.
14 votes -
2 votes
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Ability to see parent unit + sub units total in analytics
We would like to see the total for the parent + its sub units in the Analytics page.
Right now, if the parent is not rented as a whole, it shows as 0.
2 votes -
Have a variable for Bedroom to pull number od bed,
I know we can use the custom data to set data for the bedroom field.
However, sometimes I need to only temporarily change our bedding setup (eg for a day or two), and so using custom data means I have to make an edit BOTH on the "Set rooms" page and in the custom data fields. It is quite inconvenient.
Would you please consider having the variable for this property information so that when I update the bedroom, it will update automatically in my template, message?
1 vote -
2 votes
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Ability to cancel a booking directly from Calendar
When you are in the calendar you could cancel a booking rather than having to leave the calendar and go find the listing in the pipeline- which is an unnecessary extra step; this would streamline workflow.
And it would be so much faster and easier, less opportunities for mistakes.
47 votesWe'll soon introduce all pipeline actions directly within the lead modal. So you'll be able to cancel a booking by clicking on it from the calendar, then selecting the Cancel action within the lead modal.
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It appears the transit field is mapping to directions field in airbnb which is completely different scope between the 2 platforms.
I did and they said it was a platform issue. It’s grayed out and cannot be updated in Airbnb. I’ll just have to remove the info for now to get around it and try between the 2 systems to display best info to guests.
5 votes -
Custom Cancellation for VRBO
Add "Custom" cancellation policy as an option for VRBO. Custom cancellation policy would allow us to withhold payment processing fees for cancellations. Without this, we don't have a way to withhold payment processing fees and must refund them.
45 votes -
Be able to close conversations in the inbox
It would be convenient to be able to close conversations in the inbox so team members can keep open only the conversations with guests that are current or are having current conversations with. See example in screenshot.
1 vote -
2 votes
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Have a trigger condition for auto replies during the night
What we need is that from a specific time of the night, every time a guest writes to us, he/she automatically receives a message that forwards him/her to our 24 h number, it is something essential for us.
2 votes -
VRBO Alternative Payment Link should fire for all failed Vrbo payments
At the moment, system template "VRBO Alternative Payment Link" only fires for Vrbo guests if the transaction fails due to 3DS2 error (the error in Hostfully order: Your card was declined. This transaction requires authentication). I want this template to fire for failed Vrbo transactions due to other errors (insufficient funds, card declined)
9 votes -
Support more types of taxes WITH "long stay exemption" for direct bookings
Support more types of taxes WITH "long stay exemption" for direct bookings and all other platforms, especially Occupancy Tax/ City tax / Tourist tax.
Because, the governmental rule can be that this occupancy tax is valid up until a certain number of nights (in this case 30 nights). So, it must not be shown when a guest books for 31 nights.
Hostfully only has the option Ignore tax charge for over applied to Rental and Cleaning fee taxes, not Occupancy tax.
Long term stay exemption from Fees & Policies tab only applies to Airbnb, not Direct Booking.
However, we need…
6 votes -
Track conversion rate of inquiries/ booking requests to confirmed bookings on direct channel
My booking setting is inquiry/ booking request. I want to add a conversion tracking code on the booking confirmation page, but this won't work due to no booking confirmation page for these booking settings. I don't want to switch to instant book.
As a PM, I want to be able to have a way to track the conversion rate of inquiries/ booking requests to instant bookings on my direct booking site.
3 votes -
promo code on rent only not the marketplace
Apply the promo code on the rent not on all the invoice, like the wood we sell, all the food, etc.
1 vote -
Ability to manage tasks/ maintenance issues
Is there a feature in Hostfully where we can log Tasks/ Maintenance issues for the team to manage
5 votes -
Minimum price for the entire stay
Minimum price for stay, not minimum nights.
It would be awesome to set a minimum price for a stay. Give a minimum $ value for a booking regardless how long the stay is. So if I want $3000 minimum, a stay could be 2, 3, 4 nights (whatever you want your minimum to be), the minimum price could kick in if the regular price for those 1,2,3,4 nights is less than $3000. I’ve been asking pricelabs for this too, with no avail.
1 vote -
Owner report - run All properties but results are one report per property, not one report for all properties assigned to one Owner
When running the Owner report - All properties, the result we have is one report per Owner, not per property separately. If the Owner account is assigned to multiple properties, those properties' bookings and expenses will be merged into one report, which is pretty inconvenient for both the Owner and Property Manager to have an overview of each property's revenue.
It would be helpful if I could run an Owner report for all properties and the results were reported per property, so I don't have to select each property individually.
3 votes
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