1774 results found
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Channel messages should work with leads that were attributed to Vrbo
We had to import reservations before the connection with VRBO went live. Now that it is live, why wouldn't this reservation be affiliated with VRBO as it looks from our end? With the connection made shouldn't direct messaging work? Is this going to be the case for all VRBO imported reservations? If so this is going to be very tedious to babysit.
1 vote -
Add a field for Security Deposit received in transaction reports that shows the Security Deposit received on the lead instead of the Securit
Currently the field Security Deposit Received in the Transaction reports shows by default the Security Deposit amount on the lead instead of the amount received. For instance, if we have received 0 for the Security Deposit this field will still show the Security Deposit amount instead of 0.
We need a field that will actually show the amount received for the Security Deposit on the leads.1 vote -
Show the exact number in owner portal and not rounding it up
We want the owner portal to show the exact number and not rounding it up. You rounded up $1287.75 to $1288, it causes us issues and our owners want complete transparency. 2 +2.1 is 4.1 not 4 or 5 ... seriously
1 vote -
update cancellation policy for direct booking site in bulk
the cancellation policy updating in bulk is only available for Airbnb and VRBO on the property main setting. The cancellation policy on fee and policies tab is not available for update in bulk.
I want to be able to update the cancellation policy for direct booking sites in bulk
1 vote -
Publishing multi-unit properties on Google, Trivago, Expedia
So I currently also manage a hotel. So the multi unit feature is a potential fit.
The current platform I use (cloudbeds) has a feature that allows me to advertise on metasearch on platforms like Google, Expedia, etc where people can see the actual pricing when they search and I can show up as an ad
3 votesThe platform currently supports multi-unit property publishing on Airbnb, Booking.com and direct. We are planning to allow multi-unit property publishing next on Vrbo, then Google, HVMI. The other channels (Expedia, Trivago etc) should follow shortly after.
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Email attached to Vrbo inquiry
Enso states that the Vrbo inquiry must have an email attached. Enso is prepared for the fake email (as they don't have real ones unless booked) However, the current email reads a bunch of numbers, but doesn't have the @vrbo.com. The @ and the .com is what triggers Enso to be able to message the guest back through the platform
1 vote -
Sync message edits from Airbnb
When messages are edited in Airbnb only the original version shows in Hostfully. Syncing full edit history is a big ask, but showing the current version should be relatively easy from a product perspective, as long as the data is available from the Airbnb API
3 votes -
The trigger event: Booking Inquiry, should only trigger when there's an inquiry.
Currently, if a direct booking booking setting is set to Booking Request or Instant Book, if there's a Custom Template and Trigger to go out as an Auto Response for the event, Booking Inquiry, that trigger goes out as soon as a guest clicks Book Now. That does not seem logical if a guest is actually booking, and not just sending an inquiry. This can cause confusion to the guest about why they are getting an auto response to an inquiry, when they are not actually sending an inquiry, but they are in the first steps of actually booking. Then,…
10 votes -
Not calculating the Airbnb tax on the total amount of the Airbnb bookings
Not calculating the Airbnb tax on the total amount of the Airbnb bookings
1 vote -
Put a star or Dot beside the name in the left column of the Inbox
If I add a note to a guest's Lead Details there is no way to know if notes have been added. If there are any other significant messages or other information that needs to be highlighted there is no way to do it.
Right now at shift change each person has to read every message and look for notes of every guest since their last shift.
If we could turn on a star or color dot next to the guest's name in the left column an admin could quickly scroll down the list and see which guests need attention.
To…2 votes -
Be able to close conversations in the inbox
It would be convenient to be able to close conversations in the inbox so team members can keep open only the conversations with guests that are current or are having current conversations with. See example in screenshot.
4 votes -
Make all variables used in system templates available for use in custom templates
Certain variables, such as [$TRANSACTIONAMOUNT$], [$TRANSACTIONID$],[$GUESTINFOURL$]- which leads to the pre-arrival form, and others are only functional in system templates. I'd like to be able to insert them into custom templates so that I can have more control over formatting, colors, branding, and when these messages are triggered.
2 votes -
Ability to customize buttons and colors of the calendar widget
Ability to customize buttons and colors of the booking widjet
4 votes -
Support more fields in Logistic report
Logistic report should have the fields: guest tag, booking tag for report on returning guests.
1 vote -
1 vote
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availity to edit multiple dates or prices under the mobile app
is there a way to swipe to select multiple dates to change prices or minimums? When I select it now it is only for one day. Many times I thought I was changing multiple dates only to find it was just one night.
2 votes -
1 vote
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System notification
Allow to modify the notification sent by Email setting => Forward all emails form inbox to Agency Email.
At the moment, it's not showing in system template so we cannot modify it.
1 vote -
Include checkins/checkouts that happened earlier that day in the Dashboard
Include checkins/checkouts that happened earlier that day in the Dashboard
5 votes -
Use the full spelling of the month and day of the week on templates.
The month and day of the week are abbreviated on templates. Messages will appear less informal with the full spelling.
5 votes
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