2337 results found
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Improved Default Map Zoom on the Direct Booking Site
The map on the Direct Booking Site is zoomed in too closely by default, making it difficult to view the locations of properties. Guests have to manually zoom out every time they visit the map.
2 votes -
Create a promo code to start on today's date
At times, a promo code cannot be created with the Start date as today's date. I am not sure what prevents this, but sometimes I can/cannot create a promo code with the Start date of today. I had a guest who was trying to book and I wanted to create a unique code for that guest to use in that moment. When I tried to create the code with the same start date as the current date, I got the error message: "Error while creating promo code, please try again."
I was told that,
"error while creating promo code, try…1 vote -
Ability to search messages sent to owners
The inbox tab lists all messages sent to guests, but also to service providers, agents and owners.
Illogically, we can only search and filter messages sent to guests !
If I need to see all messages sent to a specific owner, there's no tool to find that communication thread.
I can only find it by chance in the messages list if the last message sent was not too old.1 vote -
Currently, the host is required to manually recalculate the new total pricing (room rate, taxes, fees, etc.) when guests would like to modif
I would like to have the ability to change or modify reservations placed on the Vrbo platform in particular, and have the total fees recalculate automatically to streamline the process and to replicate the capabilities on the Vrbo site.
Currently, the host is required to manually recalculate the new total pricing (room rate, taxes, fees, etc.) when guests would like to modify their reservations to add days to their existing reservation. On the Vrbo site, when the host is not connected to Hostfully, the host can simply change the dates and the new total pricing for guests will be automatically…
2 votes -
Ability to combine "day of the week" AND a time-based condition for triggers
It would be very useful to have the option to combine the condition "day of the week" with another condition where the trigger is fired every X days.
In my case, I would like to send out a message every other week. I have a trash collection schedule that alternates between trash one week and trash and recycling the following week. I created two separate templates that provide instructions for my guest who are scheduled to stay over the designate collection day of the week. I want to be able to provide them with clear instructions.
Also, I believe more…
2 votes -
Ability to edit and manage different languages of the Hostfully direct booking site
Currently, the language displayed on the Hostfully Direct Booking Site is determined by your browser’s language detection. But some languages are not patchy.
It would be great if we could edit and manage different languages of the Hostfully direct booking site
2 votes -
Verify guest PIN is actually active on the lock, and flag conflicts with existing codes
Our guest was locked out on check-in day because their Hostfully Devices PIN never became active on our Schlage Encode lock, even though the booking log said "Lock vendor confirmed SET PIN ... door code was added."
Cause: Hostfully generated the PIN from the last 4 digits of the guest's phone number, and those same 4 digits were already on the lock as our pest control contractor's code. The lock rejected the duplicate, but Hostfully still logged it as confirmed and sent the code to the guest. The daily re-checks only compare against the PMS ("already set in the PMS"),…
1 vote -
Viewing Scheduled Messages directly on the Scheduled Messages page
It would be very helpful to hover over (or click open a pop up box) to see the copy of the message that's scheduled rather than having to note the template name and revert to the Templates page to see the copy.
1 vote -
adjusting scheduled review dates
I'd like to be able to adjust the date/time of scheduled reviews (really, this is great for all scheduled messages). For instance, if I have reviews scheduled to go out 3 days after the stay but decide to go ahead and post the day after, I'd like to be able to choose to "send now" or simply get the option to update the date and time from that page.
1 vote -
System notification when a guest has signed the rental agreement
Have the system send a quick confirmation to the host when a customer has signed their rental agreement "Guest XYZ due to check in on ABC Date has signed the rental agreement".
1 vote -
Support Airbnb's 'visual description' accessibility field in photo library for blind and low-vision guests
Our listing is across from a major museum and school for people who are blind and low-vision, which means many of our guests likely need this accommodation. Because of this (and, just being polite/inclusive writing practices generally), it's very important that we have "visual descriptions" for photos, to describe in text exactly what a photo shows. Captions aren't the same because I'm not going to say "four stools," etc. in a caption.
Right now, the workaround is just partial syncing to Airbnb, but of course, that takes away most of the benefit of using Hostfully across multiple channels.
Please help…
1 vote -
Show accepted cleaning jobs with green dots in the host calendar
Right now, all jobs appear as blue dots in the Central Calendar, even after a cleaner accepts them. The only way to confirm acceptance is to open each job and check the status label (NEW vs SCHEDULED). This makes it difficult to quickly scan the calendar.
In the cleaner’s Service Hub calendar, accepted jobs already appear as green dots. It would be very helpful if the host calendar also showed green dots for accepted jobs so hosts can instantly see which tasks have been confirmed without opening each one individually.
1 vote -
1 vote
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Add the property floor map/ layout as a room type
In the set room section I want to have a property layout type.
1 vote -
Transaction report - add the property internal code
The transaction report doesn't allow any additional columns to be added, but it doesn't show the property the transaction is attached to. Add this as a column for filtering when downloaded - help to quick find transactions / reconcile accounts.
1 vote -
mtmpremieroperations@outlook.com
Feature Request: Monthly (30+ Day) Pricing Field
We would love to see a dedicated field for 30-day/monthly pricing within the property settings.
Currently, many 30+ day booking channels calculate the monthly rate by multiplying the nightly rate by 30. This often results in an unrealistically high monthly price that is not competitive and discourages potential guests from booking.
Having a dedicated monthly pricing field would allow property managers to:
Set an accurate monthly rate for mid-term stays.
Ensure integrated booking channels display the intended 30-day price.
Eliminate the need for manual adjustments or workarounds on each integration.
Increase booking conversions…2 votes -
Pull in the emoji responses from Airbnb messages
In Airbnb, guests and hosts have the ability to do emoji responses. This is not a separate message, but an emoji response to a message. This can be really helpful for quick responses. Those emoji responses do not pull into Hostfully and this can cause us to miss when a guest replies.
Please have the ability to pull in those emoji responses into the Hostfully inbox.1 vote -
Individual Read/Unread Message Status for Team Members
Allow each team member to have their own read/unread status for guest messages. Currently, when one user opens a message, it is marked as read for everyone on the team. This makes it difficult for teams to identify new messages that still need attention.
Ideally, opening a message would only mark it as read for that specific user, so other team members can still see it as unread until they review it themselves.
1 vote -
Show Airbnb Total Host Payout in Pipeline
The total amount currently shown in the Pipeline includes guest fees and taxes. However, these amounts are not included in the Airbnb host payout, so the Pipeline total does not accurately reflect the amount the host will receive.
1 vote -
Ability to communicate through different threads in the inbox with sub-bookings in a group booking
Be able to communicate through messages in the inbox to different threads per sub-booking in a group booking
4 votes
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