2295 results found
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Disable Incoming Guest Messages on WhatsApp
I would like the ability to send messages to guests via WhatsApp while preventing guests from sending WhatsApp messages back to me.
1 vote -
Warn hosts: VRBO cancellations in Hostfully can trigger penalties
HOSTFULLY should clearly warn hosts about VRBO cancellation penalties when canceling inside PMS
I wanted to share a recent experience that exposed what I believe is a serious workflow issue between Hostfully and VRBO.
I had to cancel a VRBO booking because the guest did not meet my minimum age requirements. During the cancellation process in Hostfully, I was required to:
- Select who was initiating the cancellation
- Enter a required cancellation reason
Like many hosts would assume, I believed this required reason field was somehow passed along to VRBO and would be considered when reviewing the cancellation.
That assumption cost…
1 vote -
Creating an onboarding form for Property Owners, for easier listing Creation
Create a dedicated onboarding form for owners to fill out, which the host can embed directly into Hostfully for automatic listing creation. Right now, the process is very manual.
Alternatively, create a section in the an owner portal where we can send owners a link to submit all their onboarding information. Then, with just one click, the host can generate the listing using the owner-provided data.
Overall goal: automate the properties onboarding process and eliminate manual work.
4 votes -
Improve the custom data field for Multi-unit
For now, if we have a custom data field named "Room name/Number" for a multi-unit property, for example. We would like to assign values to all units.The process appears to be as follows: go to the "Room name/Number" field, select a unit, enter a value, and save. After returning to the page, two "Room name/Number" fields are displayed: one containing the value that was just assigned and another empty field. We then repeat the same process for the next unit until all units have been assigned a value.
It would be great if there is an easier workflow to assign…
1 vote -
Improve Airbnb Guest Trust for Pre-Arrival Forms and Rental agreement
Guests booking through Airbnb may be reluctant to complete Hostfully pre-arrival forms or rental agreements when the links direct them outside of Airbnb. Airbnb displays a warning advising guests to remain on the platform for safety, which can create distrust and lead to cancellations.
It would be helpful to provide a way to collect required forms and agreements through Airbnb-approved workflows, or to offer clearer messaging and branding that reassures guests the external forms are legitimate and required by the host. This could help reduce guest concerns, improve completion rates, and prevent avoidable cancellations.
1 vote -
Option "send quote" should not be available for Vrbo inquiries
For Vrbo inquiries, we usually advise to not send quote with payment link for 2 reasons
- Vrbo does not permit sending links or contacts through channel messages if the lead is in inquiry stage
- In rare cases, if a guest makes a payment via the link, that lead will bypass the connection and be converted into an offline booking on Vrbo.
However, the option to send a quote for Vrbo inquiry is still available which could be confused. Thus, the option "send quote" should not be available for all Vrbo inquiries.
1 vote -
Allow text string comparisons in reports
Right now, a formula contains text such as if({LEADEXTRANOTES}="paid to Owner", {ORDERPAIDTO_DATE}, 0) will not work. I'd like text string comparisons to work in reports.
1 vote -
Kana Gordon
She is brilliant at what she does, and I suggest she be promoted soon.
1 vote -
Ability to the booking page in a new tab on form submission - Booking widget
How can we get this embedded booking form to open in a new tab the Hostfully booking page on submission of the form, as currently it opens in the same tab?
1 vote -
Trigger Condition for Reservation Property Changes
Add a trigger condition that allows property managers to receive notifications whenever a reservation is moved from one property to another.
1 vote -
minimum price rule
The minimum price rule should be improved so that the specific nightly rate for a date is used rather than a set rate for every stay. Our pricing is very specific week by week / night by night . We would like to be able to take bookings for less nights than our minimum stay as long as we still received the minimum amount of revenue (e.g. take a 2 night stay but it costs the same as 3). One value across the year isn't as effective and increases the cost in some weeks disproportionately.
1 vote -
Owner Adjustments Report – Ability to Separate & Total by Expense/Adjustment Name
Description:
It would be extremely helpful if the Owner Adjustments Report allowed adjustments to be filtered, grouped, or separated by adjustment/expense name.Ideally, this could work in one (or both) of the following ways:
• Add the ability to group or filter adjustments by name directly in the report
• Or provide a formula-based/custom field option similar to the “Custom Fee” field, where adjustments can be pulled dynamically by nameThis would allow users to:
• Easily separate different expense types
• Total costs by each adjustment category
• Improve expense tracking, reporting accuracy, and owner statements
• Reduce manual…3 votes -
Filter Reservations by Length of Stay in Reports
Add the ability to filter reservations in reports based on the number of nights (length of stay). This would allow users to easily segment bookings for reservations subject to specific tax rules or regulations.
3 votes -
Allow Reservation Extensions Despite Turnover Days
Currently, turnover day restrictions prevent users from extending an existing reservation into a turnover day. Since the stay is already in progress, turnover rules should not apply when modifying or extending an existing booking.
Please allow reservation extensions even when the new checkout date falls on a configured turnover day, provided there are no conflicting reservations.
1 vote -
Support SMS messaging via API
Capability to send SMS messages via API
6 votes -
Update Hostfully Devices when Check in/Check out Times are Updated in Stay Details
Currently, if the check in or check out times in a reservation are updated within the stay details in Hostfully, those don't update the check in and check out times on devices such as locks, thermostats, etc. This functionality is essential when offering early/late check ins and check outs.
26 votes -
Hi Team, I wanted to share a small feature suggestion that I believe would greatly improve efficiency for our operations. Currently, we have
Hi Team,
I wanted to share a small feature suggestion that I believe would greatly improve efficiency for our operations.
Currently, we have to manually enter the lockbox key code into the checkout details for every booking. It would be much easier if we could instead input the lockbox code once within the property’s main settings page, and have it automatically populate into the checkout details for each reservation.
This would help streamline our workflow, reduce repetitive manual input, and minimise the risk of errors or omissions.
I hope this is something you can consider for future updates, as it…1 vote -
Request for Detailed Agreement Acceptance Logs for Chargeback Prevention
The Acceptance of our Agreement is a legal and binding document from the guest in regards to damage liability and cancellation rules and obligations. Acceptance/esign(accepted online) is the purpose of the guest Accepting our contractual terms and conditions. Without verified proof of Acceptance the guest has no liabilities in a court of law or in regards to a Credit Card Chargeback.
Therefore this is vital to the guest understanding of the terms and conditions and in their liability enforcement.
2 votes -
Variable [$LEAD_CHECKIN$] populate with format DD MM YYYY
The variable [$LEAD_CHECKIN$], which provides the check-in date, only provides the date in English, even when we use a template in another language. I work in Brazil and need the dates to be displayed in our format (dd/mm/yyyy).
We want the ability to set the Variable [$LEAD_CHECKIN$] to populate with format DD MM YYYY instead of MM DD YYYY
1 vote -
Widgets - Publishing tools upgrade
As the new upgraded Direct Booking Site has now been released, we hope the Booking and Search widgets can receive a similar enhancement in the future to provide a more consistent user experience and better align with the updated design and functionality of the booking site
1 vote
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